FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

[Francis-Crossman]

This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

• Please update to version 23.2 where the issue is fixed
• The following workarounds are for 23.1
  • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
  • Export to a different format, such as Apple ProRes.
  • For H.264 exports only: disable hardware-accelerated encoding.

[정27563135augd]

If the folder name contains Korean characters, the output will fail

[Вячеслав27484664klhu]

HI. After the update, the export of the file passes, but the file does not work and it size 1kb

[Вячеслав27484664klhu]

Аfter the last update of version 23.1, when exporting a project and hardware acceleration, the export process is normal: 2 files are created, they increase in volume while the process is in progress, but upon completion, the file = 1kb. If I switch encoding parameters / performance / to only software, then everything is encoded.
Using media encoder gives the same problem. I have a Russian version, so not an exact translation of the functions is possible.

[JonasTorner]

I also get this error in the latest version 23.1
When I instead install 23.0.0 (Build 63) everything works again.

The error message when exporing:
File importer detected an inconsistency in the file structure of XYZ.mp4. Reading and writing this files metadata (XMP) has been disabled.

Windows 11

[Video5CFE]

I also get this error in the latest version 23.1

on 2 laptop on Windows 11 / Nvidia Quadro P1000 and Nvidia RTX 3070.

GPU drivers are updated

Try with CUDA or Engine accelerator... It doesn't work...

[Emiya Muljomda0]

Excuse English

I have enough space for my SSDand HDD and also I had no problem until today (even yesterday, everything worked fine)

Today I just updated my premiere pro version cuz It says update is available

and then after updating it

When I finished my editing for video and then I rendered

but I keep getting 24 bytes file without video, audio

Please help

[Emiya Muljomda0]

well.. I just solved problem

I reverted premiere pro to previous version

and all problem solved..

Lol

I guess new version has some issue

[Вячеслав27484664klhu]

Thanks Kevin, but 517 is the same.

[Ales27534929vj6t]

The same issue with me. I tried also other Presets as I thought there might be something wrong with my preset, but the same issue.

[xiang27544404smh3]

I have updated my PR, now it is v23.1, I found that my output video file is only 1KB, can't open, I don't know why, I didn't change any parameter settings.

[JonasTorner]

Try to downgrade and see if it still works.

[JonasTorner]

@Kevin-Monahan, any news on this issue?

Can we send some type of log file for you to look at?

[Kevin-Monahan]

Hi,

Sorry for the continuing issue. I am sorry I failed to get the product team to respond directly. One of the product managers did respond here, however.

I believe there are a few issues related to the following bug: https://community.adobe.com/t5/premiere-pro-bugs/premiere-23-1-export-error-quot-file-importer-detec...

Try exporting to an English language folder as a workaround. You can also revert to an earlier version. I hope the advice helps. At least the devs know about the issue and are swinging the hammer as we speak.

Thanks,
Kevin

[alan.cruz_videoeditor]

Bom dia!

Estou há 3 dias com problemas na hora de exportar meu projeto. O processo segue normal, mas próximo do final do processo ocorrem as mensagens de erro:

Mensagem de erro 1: O importador de arquivos detectou uma inconsistência na estrutura de arquivos de (nome do arquivo).mp4. A leitura e gravação dos metados deste arquivo (XMP) foi desativada.

No mesmo momento,

Mensagem de erro 2: O vídeo foi exportado com sucesso.

Porém, após o erro é criado um um arquivo MP4 de 24bytes e o a exportação não é concluída.

Já reinstalei o programa duas vezes, desabilitei os plugins, mas o erro persiste.

Alguém já passou por isso?

Preciso de suporte com urgência.

Adobe Premiere 2023.1.0 (Build 86)


Translate:
Good Morning! I've been having problems for 3 days when exporting my project. The process continues normally, but near the end of the process the error messages occur: Error message 1: The file importer detected an inconsistency in the file structure of (filename).mp4. Reading and writing of this file's metadata (XMP) has been disabled. At the same time, Error message 2: The video exported successfully. However, after the error, a 24bytes MP4 file is created and the export is not completed. I have already reinstalled the program twice, disabled the plugins, but the error persists. Has anyone ever experienced this? I need support urgently.

[Stephan26166224ahxd]

I have NVidia 417.X and same Problem. Better roll back Premiere, i guess. Less hustle.

[Gabriel2360673850uj]

I am having the exact same problem. I did roll back to 517.40, got all reboot done and the problem remais the same

[Gabriel2360673850uj]

I Just re-install Premiere and it worked.

[Kevin-Monahan]

Good news. I just heard that the latest studio drivers are now working too. What a relief. Look for 527.56.

Thanks,
Kevin

[pauloc94557670]

estou com esse mesmo problema, vi que alguns encontraram uma solução, mas não entendi como faz. Alguém pode me orientar?

[Pedro27562398he8s]

Tengo mismo problema, ya reinstalé, además desde hace tiempo, cuando pincho en cualquier pestaña "Archivo - edición - clip etc -  tarda mucho en abrir el desplegable y pone que el programa no responde, después de un rato puedo ir pinchando en diferentes opciones.

[Cesar2756274734uz]

Tengo el mismo problema desde el domingo. No encuentro la solución, ayuda por favor!! 

[pauloc94557670]

atualizei a placa de vídeo pra versão sugerida, mas o problema continua. Vou reverter versões do Premiere pra encontrar alguma estável, não posso ficar sem trabalhar.

[Kevin-Monahan]

Solution: Update to Premiere Pro 23.2.

Thanks,
Kevin

[Jorge Jaramillo Hdz]

This 23.1 version is full of bugs, crash and sometimes very slow. 

I downgrade to 23, and I hope a new upgrade with a functional Premiere

[Moderator note: moved to Bug type of post to 1) flag this issue for developers and 2) allow other users to add details and upvote this issue.]

[Jorge Jaramillo Hdz]

I'm glad to explain a little more:

• Exporting Issue; Creating corrupted files, can't export with Quick Export, or regular Export. Should export with Media Encoder.
• Crashing for no reason at all.
• Interface slower than before.
• Multicam slower in camera changes.
• And the always there bug...continuous playing in multicam (a bug well know for more than 10 years, some versions have it less some have it more, like this)