FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

[Francis-Crossman]

This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

• Please update to version 23.2 where the issue is fixed
• The following workarounds are for 23.1
  • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
  • Export to a different format, such as Apple ProRes.
  • For H.264 exports only: disable hardware-accelerated encoding.

[JGose]

@ R Neil Haugen Yes but I feel like when you say that it's a way to excuse how Adobe creates these updates that cause a host of issues that only affect "some" but not all users. I've noticed that it seems the newer 3xxx series GPU's have had this problem since October unfortunately. I appreciate your kind advice and I hope this doesn't come off the wrong way, I'm just not happy with Adobe's software right now. Just confirmed I am running 517.40 and immediately had another BSOD. 

[Arnaud223301439pjx]

Hi everyone,

After encoding, the size of my video file is only 1 KB.

Can you help me on  base of the following screenshots please ?

First time I have this problem in years using Premiere Pro. I havn't change anything so I don't understand...

Thx a lot for you help guys !!

[Ann Bens]

Problems exporting H.264 and HEVC in Premiere Pro,... - Adobe Support Community - 13418678

[R Neil Haugen]

If you've seen any subset of my posts here, I like to warn users of current bugs or performance issues. And try to (where possible) give practical assistance to get a job out the door.

I also have posted detailed comments about, say, the poor UI design of their new color management tools. Posted EPIC rants when the previous management stupidly discontinued SpeedGrade.

Is that "defending" Adobe?

Neil

[CIBELE27612696ityd]

Olá pessoal, me ajudem ai , se puderem! 

Quando exporto vídeo sai uma mensagame de erro de que '' O importador de arquivos detectou uma inconsistencia na estrutura de arquivos'' 

não consegui resolver o problema! 

[Peru Bob]

See here:

https://community.adobe.com/t5/premiere-pro-bugs/premiere-23-1-export-error-quot-file-importer-detec...

[Baffy19]

according to Adobe employees, it is necessary to use English characters in the output file names and make sure that the path to the saved file also consists of folders of English characters. And alternatively, try to save your export to another disk. Try it

[Joyful_Dazzle5CDC]

Exportei o video na área de trabalho e deu certo!!

[Maria del24694668k5d9]

Al exportar mi proyecto, aparece este mensaje

El programa de importación de archivos detecto una incoherencia en la estructura del archivo, se bloqueado lectura y escritura de los metadatos

Ayuda!! Como puedo solucionarlo???

when i try to export my proyect this message appears and i cant do it 

"File importer detected an inconsistency in the file structure of BBO-tour-00001.mp4. Reading and writing this files metadata (XMP) has been disabled."

please can someone help me fix this!!! 

[Maria del24694668k5d9]

Oh thank you all though i import the Project in a New one with a different name and import first the sequence then the files and it all work out, it took a long while and i had to close every other window in order to let premiere worked perfectly. But the project exported correctly 🙂

[armandon13742113]

Por favor mecesito ayuda, me sale eso símbolo amarillo luego de exportar con ENCODER este proyecto de PREMIERE . Ya probé desinstalando y volviendo a instalar los dos programas y también limpiando la cache de medios pero no encontré solución.

[erickjohnsonsss]

Hola Armando, el problema se está presentando en la última actualización de adobe, versión (23.1). Se recomienda desinstalar dicha versión y reinstalar la versión anterior (23.0) en lo solucionan el problema.

[armandon13742113]

Muchas gracias, solucioné el problema haciendo lo que me reconmendó. 

[EduardoCarvajal]

Muchas gracias,

Efectivamente es un problema de la versión 23.1.

Thanks a lot,

Indeed it is a problem of version 23.1.

[DarioMonroe]

Yo lo resolvi exportando un Apple prores y lo cargue en el After Effects e hice el render desde AF y lo hizo sin problemas, evidentemente es algun problema de la version 23.1

[Luciana27639734xnkq]

Saving the video in a folder with an English name worked... The new version is not accepting folders with special characters. Hope they can fix this bug as soon as possible.

Thanks for the help!

[Ramoses]

• Issue - either Premiere Pro or After Effects are getting corrupted rendered videos. However, if I do not render the video to my main disk, C:/ unity, it will render properly (I've 120GB of free space).
• Adobe Premiere Pro version number: 23.1.0 (Build 86)
• Operating system - 
  Windows 10 Pro
  Version 21H2
  Installed in ‎22/‎07/‎2020
  OS Compilation 19044.2130
  Windows Feature Experience Pack 120.2212.4180.0
  
• System Info: CPU, GPU, RAM, HD:

  • CPU Intel Core i5-9400F 2.9 GHz 9MB Cache

  • GPU and Driver Version GeForce GTX 1660 Super 6GB G6 Ghost OC (Driver 516.93)

  • RAM 32GB Kingston Value 16GB DDR4 2400MHz

  • Hard Drive SSD Western Digital WD Green 480GB SATA M.2 2280.

• Video format: Since I used my Canon EOS Rebel SL3 with the EOS Webcam Utility inside my OBS, I'm not quite sure which is the format, so here is one of the files that were used.
• Workflow details: the project consists in only one sequence with no multicam, used 1 caption track that was generated with the Speech to Text (that was edited), 8 video tracks and 5 audio tracks. Here is the screenshot.
• Steps to reproduce -
  1 - Export the only sequence in the project "Sequência 01" to Media Encoder
  2 - Use the following settings.
  3 - Wait for Media Encoder to render the file.
• Expected result - export a working video file.
• Actual result -  the file will get the following error in the log: 
  

  
  12/19/2022 11:39:28 PM : Queue Started

  
  - Source File: C:\Users\USURIO~2\AppData\Local\Temp\Cópia de Cópia de O Perigo das Revoluções_2.prproj
  - Output File: C:\Users\usuário\Documents\Sequência 01_1.mp4
  - Preset Used: Match Source - Adaptive High Bitrate
  - Video: 1080x1920 (1.0), 30 fps, Progressive, 100 (63% HLG, 51% PQ), Hardware Encoding, Nvidia Codec, 00:00:57:24
  - Audio: AAC, 320 kbps, 48 kHz, Stereo
  - Bitrate: VBR, 1 pass, Target 19.00 Mbps
  - Encoding Time: 00:00:25
  12/19/2022 11:39:59 PM : File Encoded with warning
  ------------------------------------------------------------
  File importer detected an inconsistency in the file structure of Sequência 01_1.mp4. Reading and writing this file's metadata (XMP) has been disabled.

  Adobe Media Encoder
  Could not write XMP data in output file.

  ------------------------------------------------------------

  
  12/19/2022 11:39:59 PM : Queue Stopped

[Tal27633746g34b]

Hi 
1. In 3 PCs! with more than 300 GB free, i export and I get "File importer detected an inconsistency in the file structure. Reading and writing this file's metadata (XMP) has been disabled"

2. If I export to DOC - successful result.

3. In Encoder, if I uncheck in preferences Metadata > write XMP ID to files on import - a successful result

What went wrong?

[Ann Bens]

Problems exporting H.264 and HEVC in Premiere Pro,... - Adobe Support Community - 13418678

[Team27630835fdkx]

Bonjour,

J'ai un problème d'exportation avec un projet dans lequel tout semble normal avec le rendu d'image mais l'export me renvoie une erreur comme suit : 

12/19/2022 02:17:16 PM : File d'attente démarrée

- Fichier source : C:\Users\theo\AppData\Local\Temp\C'est mon métier ! - v2_4.prproj
- Fichier de sortie : D:\c'est mon métier !\EXPORTS\20221014_102651.mp4
- Préconfiguration utilisée : Match Source - Adaptive High Bitrate
- Vidéo : 1080x1920 (1,0), 25 i/s, Progressif, 203 (75% HLG, 58% PQ), Codage matériel, 00:02:23:17
- Audio : AAC, 320  Kbits/s, 48 kHz, Stéréo
- Débit : VBR, 1 passage, Cible 15,90  Mbits/s
- Temps de codage : 00:03:43
12/19/2022 02:20:59 PM : Fichier codé avec avertissement
------------------------------------------------------------
L’importateur de fichiers a détecté une incohérence dans la structure de fichier de 20221014_102651.mp4. La lecture et l’écriture des métadonnées (XMP) de ce fichier ont été désactivées.

Adobe Media Encoder
Impossible d’écrire les données XMP dans le fichier de sortie.

------------------------------------------------------------

12/19/2022 02:20:59 PM : File d'attente arrêtée

Je ne comprends absolument pas d'où vient cette erreur si quelqu'un peut m'aider s'il vous plaît. Merci d'avance.

[Ann Bens]

Problems exporting H.264 and HEVC in Premiere Pro,... - Adobe Support Community - 13418678

[mishura08]

I got an error when working in Adobe Premiere Pro!  Screenshot 

"File importer detected an inconsistency in the file structure......"

I have tried all the methods described on the forum in the threads created earlier..
1. I have enough disk space
2. Cleaned the application cache
3. Rebooted my computer.
4. Both disabled and enabled "Write XMP ID to Files on Import" Option

What I did, nothing helps. I need help with this.

[mishura08]

This is an animation in .mp4 format created in Adobe AE

[mishura08]

...now i have the same problem with Adobe AE ;(

[defaultvj7hv6f3i42m]

i am having the same problem. PR and AE. And I have enough space. I have a GeForce 3080 TI