FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

[Francis-Crossman]

This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

• Please update to version 23.2 where the issue is fixed
• The following workarounds are for 23.1
  • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
  • Export to a different format, such as Apple ProRes.
  • For H.264 exports only: disable hardware-accelerated encoding.

[mirjanav3898312]

Hallo zusammen! Seit ich der letzten Updates gemacht haben, habe ich bei Videos, die ich bearbeitet habe, zum Beispiel Untertitel etc. eingefügt habe, Probleme beim Export. 

Es wird immer folgender Fehler in Encoder angezeigt und das Video kann nicht angeschaut werden, da es beschädigt ist. 

Ich habe auch das Original eingefügt, dieses Video ist nicht beschädigt. 

Was könnte das Problem sein? 

HILFE 

[jhosesercha]

El problema lo solucioné quitando todos los carácteres no propios del inglés sencillo, como la "ñ" de cumpleaños o las tildes. Cambia el nombre de la carpeta contenedora.

[Chantal276771785m4u]

Bonjour,

quand j'exporte ma vidéo, elle s'exporte très vite en moins d'une minute pour 656 Mo et le résultat est une vidéo en .mp4 d'1 Ko.

pouvez vous m'aider ? merci

[OlafDeg]

Hallo,
Ich hatte nach dem Update das selbe Problem.
Nach Hinweisen aus der Community hab ich den Speicherort für den Export auf ein anderes Laufwerk verlegt.
Mit Erfolg 😉
Beste Grüße und ein frohes Fest.

Von meinem iPhone gesendet

[mirjanav3898312]

 Ich habe Version 23 wieder installiert und alles funktioniert wieder tadelos. So hoffen wir, dass Adobe Team, das Problem so rasch wie möglich löst. Danke 

[mirjanav3898312]

Lieber Olaf. Mein Speicherplatz ist nicht voll. Ich habe jedoch jetzt wieder Version 23 installiert und die neue deinstalliert. Es funktioniert tadellos. Danke für den Bescheid. 

[NICOLAS27686153vizq]

I need a help, I'm having teh same problem. My videos are stock videos

[daring_artwork5C8A]

I can't export videos with GPU acceleration enabled. Premiere reports a yellow error box saying "The File Importer has detected an inconsistency in the structure of..."
so I can only export with the CPU, which takes a long time.
My GPU has the most updated version as well as the premiere pro.
I've tried all the steps in the link: https://helpx.adobe.com/in/premiere-pro/kb/error-compiling-movie-rendering-or.html
Nothing works
I can't go back to the previous premiere update because it doesn't have essential features that I use
Can anyone help me?

Thank you!

[daring_artwork5C8A]

I tried to import with media encoder and exported successfully. But when I go to open the file it gets only 24bytes and it just doesn't open and it shows that it's corrupted.

I already tried the other methods.

The error that is happening to me is a yellow box after exporting. It's not a rendering error per se, at least I think so.

[ömer277160422jzf]

I was using 23.1 but I downloaded previous version 23.0 and every issues are fixed.New version is not ready yet

[avon75]

hello,

I'm am getting very frustrated and have no idea what it going on... I am trying to export a video like I have done many times before, I haven't changed anything and now getting this message when I export video

"FILE importer detected an inconsistency in the file structure of Final 3.mp4. Reading and writing this file's metadata (XMP) has been disabled"

WHAT DOES THIS MEAN???

and then Premier is telling me that the export was successful - but the file is like 1k big - so it hasn't worked,,,,, I have exported 3 times and all the same,,,,

PLEASE HELP!!

Andre

[avon75]

thank you... I will try this when I get home....
but I never change anything and always do everything the same.... I just
find it weird
Thank you for responding.....

[SeulStizz]

I had something similar happen (Windows). All I had to do was export to "Videos" instead of documents. Looking at the properties I realized they're "Optimized for: Music" for example and the videos folder is optimized for videos. Either way, Exporting to different places can make a difference.
By the way, I have a 4tb ssd that isn't partitioned and less than half used. Space was not the problem.

[marcost18774778]

 tengo un problema !! al renderizar video "El programa de importacion de archivos ha detectado una incoherencia en la escritura del archivo de ha deshabilitado la lectura y escritura de los metadatos de este archivo (xmp)" como puedo solucionarlo 

[Ishan Y]

Hey @marcost18774778 - @Nir23293404omm6 - @NICOLAS27686153vizq - @jhosesercha - @Jermain van der Weide  - Sorry for the issue. We're aware of a similar problem, and the engineering team is working on a fix. Meanwhile, please check out this link for possible workarounds: https://community.adobe.com/t5/premiere-pro-discussions/problems-exporting-h-264-and-hevc-in-premier....

Thanks,

Ishan

[Nir23293404omm6]

Hi, i updated my premier pro to 2023 version, and since then i can't export the video properly. 

It exporting the video like 0 mb and i can't open this on my computer 

Im adding some screenshots if anyone can help

 

[BibbidiBobbidiBob]

For me (rendering from a project on the SSD to the same SSD) the solution was an older version of Media Encoder.

You can also try different locations (sometimes the filesystem can be the problem I guess), different versions of Media Encoder, rendering directly from Premiere or other render settings if possible (sometimes with projects that are long or have problems, I export to something like QT422 first and then I convert it to h264)

[Jefferson Santal]

I changed the program version and It works!! 

[Sasa220115209pqi]

Could you explain how you changed the program version?

[BibbidiBobbidiBob]

https://helpx.adobe.com/download-install/using/install-previous-version.html

[Jefferson Santal]

Opening the Creative Cloud app on pc, "all programs", the right side of the program has 3 points, so click and search the option "other versions" and install some preview version. I am using the 23.1 on After Effects and Media Encoder.

Test the version and see if the problem still.

[ofira43165689]

this fix 

go to output module settings
format options
video > encoding settings
performance  > software encoding 

[Francis277328943c22]

I was having the same issue, solved when i export in my secondary HD

[Kevin-Monahan]

@Francis277328943c22 See the following workarounds for this bug: https://community.adobe.com/t5/premiere-pro-discussions/export-issue-for-h-264-and-hevc-with-premier...

Thanks,

Kevin

[Kevin-Monahan]

Sorry, @daring_artwork5C8A 

Try these potential workarounds: https://community.adobe.com/t5/premiere-pro-discussions/problems-exporting-h-264-and-hevc-in-premier....

Please also upvote the bug.

Thanks,
Kevin