FIXED issue: Text-Based Editing - clips reset to first frame after relink in 23.4

[Francis-Crossman]

This issue has been fixed in 23.5 which is now available.  Please update to get the fix.

We are aware of an issue in Premiere Pro version 23.4: when transcribed clips in a timeline are taken offline and relinked, clips shift and reset to the first frame. Effects, transitions, and speed changes can also be removed or impacted.  Our engineers understand the problem well, and we are testing fixes internally right now.  We have put a fix into Public Beta and will get the fix into an official release ASAP.  I will update this post with more details as soon as I learn them.

If you are experiencing this problem:

If you get the media relinking dialog in 23.4 and you have previously used transcription, close and do not save the project. Make a backup of your project file just to be safe.

Workaround #1 – Restore media

1. Put the media back in its original location so no relinking is required.

* There are many cases where this is not possible; try one of the following:

Workaround #2 – Beta

1. Download Premiere Pro beta version 23.6.0 build 02 or later
2. Open in beta, reconnect the media, and ensure the sequence looks correct.
3. You may choose to just work in Beta –or– save and open in 23.4

Workaround #3 – XML

1. Export XML (File > Export > Final Cut Pro XML) from the original system that has properly connected media.
2. Import the XML into a new project on the new system and reconnect the media

* Please take note – not all aspects of the sequence will be reproduced by the XML

Workaround #4 – revert to Premiere Pro 23.3

1. Open Creative Cloud Desktop app
2. Click on All Apps
3. Find Premiere Pro
4. From the three dots on the right, choose “Other versions”
5. Choose 23.3

[Stan Jones]

Randy, thanks for reporting what worked for you.

My understanding is that once the project is opened in 23.4 and SAVED, it will remain unsynced with any of the workarounds. Were you using a "bad" file and the xml worked? Or was it a file that had no been relinked?

Stan

[EOXDJ]

@Francis-CrossmanDowngrading doesn't help, IF the project was originally created in 23.4. Even if it is not broken YET. So if I have a file created in 23.4 that is perfectly fine now in it's place, once I move it and try to relink it (it doesn't matter if relink happens with 23.3 and 23.4) it breaks everything.

Interestingly, files originally created in 22.x and then further processed into 23.4 do NOT seem to have this issue. I can relink them just fine in their new place.

[edit58989569]

It's pretty bad. 

[Scott.C.]

I'm vaguely shocked they didn't pull 23.4 after this was discovered. 

[edit58989569]

Yeah they have known for a while, I could have been saved. 

[davidlarocque]

Looks like 23.5 just dropped and fixed this? Anyone else confirm? Fixed it on my end.

[Sebastian Harnack iMac]

Hi. 

Can u pls let us know, when this will be fixed? Even downgrading to 23.3 doesnt solve the problem for me and I urgently need to continue edit my project on another machine (with of course other footage destinations). Pls help!

[Sami Succar]

If your project is already saved with the "wrong" timeline, downgrading will not help. You need to locate a version of your project before you made the relink, you'll find one in your auto-save folder.

[Randy Warren]

@Stan Jones No, I exported an XML of the original "fixed" projects/sequence. 

I assume exporting an XML of the damaged one would not work.

I rolled back to 23.3 on the Mac, where I had first started the project, exported the XML, and was able to import that XML into PC running 23.3.

[Stan Jones]

@Randy Warren,

Thanks for reporting back. I see that Release 23.5 has dropped and one user above reports that it is working correctly for them.

I'm cloning my drive in preparation for all the new installs. So have not installed yet.

Stan

[edit58989569]

@Stan Jones 

I don't see that in the app store just yet. I'm in the US. 

[Fergus H]

Hello, 
This issue is fixed in Premiere Pro v23.5, which will be available the week of June 17. 

Regards,

Fergus

[edit58989569]

@Fergus Hatton Would that be this week? 

[Fergus H]

Yes. Updates take a few days to roll-out world-wide. This process will be completed by the end of the day Wednesday, 6/20, Pacific Time. 

[edit58989569]

@Fergus H how do I see it? I don't see it in the creative cloud. 

[Ali Jaber]

Hope that the keyboard shortcuts bug has been resolved too...

[edit58989569]

@ali Jaber what was the shortcuts bug? 

[Fergus H]

It is discussed here and also fixed in v23.5:

https://community.adobe.com/t5/premiere-pro-bugs/keyboard-shortcuts-for-focus-panel-effects-project-...

[Stan Jones]

@edit58989569,

They roll these out a somewhat different times. Today I was one of the first apparently. Last time (23.4), it was over 3 days after the first reports it was out before it showed in my Cloud desktop.

Stan

[mattharr0]

I booted up my software to find this, but after locating, these clips manually, they started from the beginning, they lost their attached media start code.

Initially, I thought my issue was in regard to Premier not reading my external drive, as it had not been ejected properly beforehand.  But after enabling full disc access amongst a bunch of other fixes, I still can't fix the issue - I can't contact adobe support either because my software is licensed under my school admin, as part of a major project I need to sort this ASAP. 

[Peru Bob]

This is a known issue.  Use the workarounds here:

https://community.adobe.com/t5/premiere-pro-bugs/known-issue-text-based-editing-clips-reset-to-first...

[Buena Onda Films]

Hello,

I found out "the hard way" this morning about this BUG... Several days of work are lost. (I am very pissed of.)

I have tried the 4 workarounds, none of them is giving me luck.... All clips stay stuck to their first frame.

Beside, version 23.5 does not appear yet in Creative Cloud. 

Is there a way to find the proper timecodes of the different cuts somewhere ?

I don't mind fixing them one by one as long as I don't loose my work for good.............

[Stan Jones]

@Buena Onda Films,

You need to find an autosave or backup of your project file. If you open it in 23.4, DO NOT save it. Once it is saved in 23.4, you can't use it.

They roll out updates at different times for different users. I got mine quickly this time, but last time, it took 3 days.

Stan

[Jonny Deane]

So, I was hit with this problem, but have now updated to 23.5 with no joy.

I have opened the project in its original location, where it all works just fine. I've resaved the project in 23.5. I close out, move the whole project folder to another location and reopen it and all the clips have reset as they would 23.4...

Moving the folder back resolves the issue while it remains there.

This project is now complete and I really need to move it to archive, but I cannot until this problem is resolved.

[Sebastian Harnack iMac]

Luckily 23.5 was available yesterday night in Germany and it fixes my problems completley...