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GoPro hero 3+ mp4 - imports only audio not video

Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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I have seen this topic several times but none of the answers provided helps.  I am working on Windows 10 with Premiere Pro CC 2018.  I imported 4 videos into my project (using both the media browser and drag and drop methods), all come in fine but 1 which only comes in as video.  I have played the actual video on my windows media player and it is fine.  Not sure why the video is not coming in.  I also copied all the files from my external disk to my c drive and that does not help.

thanks in advance.

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Oct 31, 2017 Oct 31, 2017

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Hi Patriciao2725147,

If this issue is specific to only one file, run it through HandBrake and re-import into Premiere Pro.

Let me know if that helps.

Thanks,

Kulpreet Singh

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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it is not, i just re-recorded 3 clips and 2 of them have this issue.

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Oct 31, 2017 Oct 31, 2017

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Thanks for confirming.

Please share a screenshot of the MediaInfo (in Tree view) of one of the clips.

-Kulpreet Singh

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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Capture.PNG

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Community Expert ,
Oct 31, 2017 Oct 31, 2017

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Kulpreet actually asked for a view of the media information displayed in the MediaInfo app ... install, and with an icon on the desktop, drag/drop the file onto the icon. The app opens, and you select "Tree View" for the mode, then make a screen grab of the video section of that dialog and post back.

I'd say it would be especially interesting because that clip shown is showing a frame-rate of 47.95fps. Would be nice to see the full data on that clip.

Neil

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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ok, this is the one that actually shows the video.

Capture1.PNGCapture2.PNG

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Community Beginner ,
Oct 31, 2017 Oct 31, 2017

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Here is the one that shows only audio.

Capture3.PNGCapture4.PNG

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New Here ,
Nov 01, 2017 Nov 01, 2017

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I had the same issue when importing MP4 footage (not from a go pro). The imported file only showed the audio. This was the same when opening any old project.

The fix for me was in changing the rendering engine to software only:

FILE > PROJECT SETTINGS > GENERAL  - change renderer to MERCURY PLAYBACK ENGINE SOFTWARE ONLY

Good luck

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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Hi Adobe,

I am still experiencing this same problem in the latest version on MacOS and Adobe Premiere Pro.

 

1. I important one GoPro (.MP4) clip into a new timeline with success.

2. All drone video (.MP4) clips I import into the timeline work.

3. All GoPro imports ONLY import audio and NOT video.

 

Why is this? Please help with this fix as I've been guessing solutions for 2 years now, then pivoting to iMovie. HELP!

 

Dan

 

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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In that screen shot, you don't have any Source targets set. Set both a video and an audio Source target, and see if that fixes the problem.

 

Neil

 

Source Patching.PNG

 

 

 

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Community Beginner ,
Nov 01, 2022 Nov 01, 2022

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Neil - Thank you so much!!! I can't believe the source of so much aggrivation was such a simple fix. This is fantastic news and I greatly appreciate your response!

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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This is one of those things that can trip up anyone, no matter how experienced.

 

Like ... the Global Fx mute toggle, SUCH a useful tool.

 

Until you forget you left it toggled ... on ... sheesh.

 

Neil

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