GTX1080 never exports with CUDA acceleration, none Premiere /Media encoder version works

Report · Oct 05, 2019

Hi,

I bought Eurocom X4C with i9 9900K CPU and GTX1080 GPU, 64GB RAM hoping that it would be super upgrade of my older Eurocom with i7 8700K and GTX1070.

Unfortunately, my Premiere CC and Media Encoder alwys stop exporting to any codecs. H264, ProRes, DNxHD - does not matter... there is always issue. It works only with CUDA acceleration off.

I tryed any of older nVidia drivers, game ready and studio versions... Premiere CC v13.1 to v13.1.5 and Encore from v.13.1 to v13,1,5

Ncombination worked.

Curiously my older Eurocom with GTX1070 works well. I also tryed exactly the same versions of Premiere/Encore/nVidia driver which works on GTX1070 but GTX1080 always freezes durring exportin video.

I see some discussions about this problem in 20172018 forums but since then I cannot find anybody who would solve this problem.

This laptot was pritty expensive to have such problem with also not cheap Adobe Cloud!

Does anybody know which combination workx with laptop GTX1080?

Thank you.

Report · Oct 05, 2019

What error message are you getting?

On a side note: never heard of Eurocom before.

Report · Oct 05, 2019

Hello,

there is no erros screen, it just freezes after 10-20% of encoding.

When I cancel the export window in Premiere, the video preview in project disapear, there is only black screen and I have to restart Premiere to have the preview again..

In Media Encoder it just stops encoding an nothing hapens. No error window.

Report · Oct 05, 2019

Alternative Contact Customer Care

Meanwhile to get the job done allthough it will take longer to export:

Turn off Cuda and turn on max depth and Render Quality in the Export settings.

Report · Oct 05, 2019

Sorry but I have project made with multicam and it is 1 hour 40 sec lonng. To export it with this buggy system without CUDA would take 12-16 hours and the CPU would run on 99% The laptop would melt.

And it would not help the others bugs like when I work vith masks, when editting mask points, after 4-5 movments of the points the preview screen disapears (only black window ) and I have to SAVE, turn Premiere off and ON again.

I just installed Premiere 12.1.2 and found out how to edit project file to make it readable by older Premiere, so I am going to export the same project in Media Encore 12.1.2 ... will see

Report · Oct 05, 2019

Do you have an Intel graphics card also on that machine? If so, find in the bios how to turn that off. If need be you can disable it in Device Manager, but the bios is a better choice.

Report · Oct 05, 2019

It is a laptop. There is very nice CPU, i9 9900K which normaly has quick sync but only when used in desktop MBs. It is not possible to turn ON Intel HD acceleration in BIOS of this computer and as I know in non of notebooks. I own desktop system with ASUS Z-930 chipset MB, i9 9900K and GTX1080 so I know what I am talking about.

By the way, it is a perfect CPU, they work well together with desktop GTX1080 but I need laptop to work on many places, that´s why I first tested desktop version and this experience is very big disapointnemt! The same CPU, the same GPU just this one is laptom MXM version and there is so much problems?!

Ou yes, as about intel HD, on desktop computer it helps a lot! I mean when it is activated, it exports almost as it would jus copy the video and not render it 🙂 Unfortunately, laptop version od GTX1080 and Adobe Premiere are not friends at all!

Report · Oct 05, 2019

BTW: It's best to use the big Blue <Reply> button under your original post rather than the little Reply text next to each post. That way your messages don't get lost in the secondary nesting.

So, is it possible to turn off the Intel GPU. If so, try that, then enable CUDA using the 1080. That's the fix I know of unless you prefer the 10-12 hour exports you indicated.

Report · Oct 05, 2019

I am sorry MyerPj :-), this is my first time here 🙂

Report · Oct 05, 2019

One more time, there is not a possibility to turn ON/OFF iGPU in BIOS on this (or any) laptop. Therefore it is not possible to install UHD Graphics driver for Win 10 Pro, and therefore threre is not any UHD Graphics mentioned in device manager. The only graphic adapter is nVidia GeForce GTX 1080.

So it is not possible to disable it in BIOS, not possible to turn it off in Win.

The problem must be somewhere else. Also that disapearing video in preview window is making me mad.

Deffinitely I will sell this laptop. But I do worry if I buy some more expensive one with for example newer Quadro RTX3000 or Quadro RTX4000 and there would be similar problems?! Too many trables with this 😞

Report · Oct 05, 2019

This is what I got when exporting from Premiere 12.1..2

Report · Oct 05, 2019

OK, no problem. The link below seems to indicate you can. You might want to check some of those out cause there are a lot of people that want to disable the Intel graphics.

https://www.google.com/search?q=laptop+turn+off+intel+graphics

Report · Oct 05, 2019

I can sellect any codec for export, the same thing will happen. Error.