H.264 exports corrupted video every time

[Mannat23968195v1tb]

Hi, actually I have been exporting my video in the h.264 format but the video I exported gets corrupted every time.I get two outputs one with the audio and a black screen and the other one has an error.is there any solution to this problem because I don't want to lose my hardwork and i spent hours to create this clip.

[Peru Bob · Accepted solution]

If Premiere Pro, try turning off Hardware encoding in the Video tab of the export settings.

[Peru Bob]

This is the Using the Community forum (which is the forum for issues using the forums).

Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

[Mannat23968195v1tb]

I am using Adobe premiere pro cc 2018

But software encoding is very slow it takes a lot of time.

[Test Screen Name]

Are you sure it finished exporting? You get two files while it works. 

[Mannat23968195v1tb]

After my video gets exported,i recieve 2 outputs.One with black screen and the audio only and the other with the video isn't playable error 

[Ann Bens]

Post screenshot export settings with left tab to output with an image (not black).

[Mannat23968195v1tb]

okay here is the screen shot

[Mannat23968195v1tb]

is that correct or not?? please reply me i want to edit my video😥

[Mannat23968195v1tb]

no after 70% the exporting window just dissappeared.and i get these outputs

[Averdahl]

is there any solution to this problem because I don't want to lose my hardwork and i spent hours to create this clip.

By @Mannat23968195v1tb

Try to export using ProRes and take that file into Adobe Media Encoder and transcode it to H.264. The ProRes file will be large but issues like this can often be solved by using this method. 

[Mannat23968195v1tb]

i don't get the option of apple prores in the preset even after using quicktime 

[Baffy19]

You need to remove cc 2018 and install the latest version of cc 2022. There's a lot of things that have changed in coding. Try.

[Richard M Knight]

It could be that the 'level' of the H264 codec does not support portrait exports in your Premiere version.

[Mannat23968195v1tb]

but i tried it for landscape videos too and got the same results

[Mannat23968195v1tb]

t my pc don't support that version it can run only premiere pro cc 2018,2019 and 2020 (which lags)

[Averdahl]

t my pc don't support that version it can run only premiere pro cc 2018,2019 and 2020 (which lags)

By @Mannat23968195v1tb

O.k, try GoPro CineForm instead. You can go to the Video tab in the Export Settings dialog and set the Quality slider to 3 to get a tad smaller file size. Use that file and transcode it to H.264. I don´t remember if it was named GoPro CineForm in CC2018, look for CineForm and you´ll be good.

[Mannat23968195v1tb]

thanks...i will try that

[Jeff Bellune]

There may be a problem with your file name as well. Too long or too many non-alphanumeric characters. 

Try a test export using a short file  name like "TestExport01" without the quote marks. 

[Mannat23968195v1tb]

i tried but got a black screen only

[FlyingFourFun]

Also check your free disk space?  the export process will create 2 files like you have seen, and then MUX them back together for a 3rd file before removing the first 2.  Takes a great deal of working space for that to work;

[Mannat23968195v1tb]

i didn't work.any other option

[Jeff Bellune]

Just to clarify:

• Changing the file name didn't work.
• Exporting to GoPro Cineform didn't work.

Is that correct?

[Mannat23968195v1tb]

Yes both didn't work

[Jeff Bellune · Accepted solution]

Also, I know software encoding is slow, but did you try it and did it work?