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Participating Frequently
June 6, 2019
Question

Help! Audio & video don't sync after export; look perfect inside of Premiere Pro

  • June 6, 2019
  • 10 replies
  • 15720 views

-Summary: I need your help, please. A ~40min video I edited in Premiere Pro looks perfect (audio & video match up) when I watch the project from start to finish inside PP. Once I export it, the audio and video no longer match up.

Details:  I received an intact video as a .mov file from a friend who wished to have several short segments cut out.  It's a 40-min video of her giving a speech,and someone had already edited it a bit by adding an intro graphic and outro graphic which faded in/out.  It's got a constant frame rate.

I found the segments she disliked and removed them using the cutting tool. Each time I removed a chunk of the video, I cut audio/video at the exact same time, and then dragged the rest of the video back over to make it as seamless as possible so there were no blank spots of video.  In addition, I added a few graphics I made in PHotoshop to a separate video channel to overlay at certain times. I watched the video all the way through, especially right before/after my "cut points" (where I cut stuff out) to ensure it all synced up and flowed smoothly. It did. It was all fine. I exported it as an .mp4 H.264.

The first time I exported it, there was a short flash of red just a second after the video started, during the intro graphic the video had before I received it, and then - when the first speaker began to talk on the video, it was all out of sync. It was out of sync even before my "cut points" in the video where I'd removed stuff. I didn't understand this.  So I tried closing the project, rebooting the computer, restarting Premiere Pro, and exporting it again, and this time it was fine! Audio/video fine from start to finish all synced up, perfect for her to load to her Facebook group.

Then my friend decided she needed one more segment removed towards the end of the video. So I removed that segment, watched the video inside of PP, saw that all was synced up (including all of my previous cut points), and exported. This time, the finished video was out of sync again, starting close to the first cut point, even though it had been FINE the previous time I exported it.

I checked the original video because I read a comment saying if it has a variable frame rate, that can cause an issue, but it seems to have a fixed frame rate.

I'm an expert in Photoshop but a novice at Premiere Pro. And I'm really frustrated! If you can help, I'd appreciate it.

I'm using a Intel-based Ultrabook laptop (not a mac), Adobe Premier Pro from the monthly subscription (so it is their latest and greatest version.)  The video was given to me as a .mov file and I'm exporting it as a .mp4 using the setting H.264.  She wants to play it in her Facebook group.

Are there any subsettings I should be setting? adjusting? Is there an important setting I am not clicking/unclicking/selecting? 

When I export, here's what it says:

Output:  filename.mp4, 1920x1080 (1.0), 23.976fps, Progressive, Software Encoding, ...VBR, 1 pass, Target 10.00Mbps, Max 12.00 Mpbs, AAC, 320kbps, 48 KHz, Stereo

Source: 1920x1080(1.0), 23.976fps, Progressive, 00:41:35:03, 48000Hz, Stereo.

So I don't know if I'm doing something wrong when I cut and drag the video/audio pieces around. They're linked, so they move as a unit. But am I doing something incorrectly? Is there a "right way" or "better way" to do this? Also, am I supposed to do something else once I cut pieces of video out to ensure that the remaining parts sync up together? Could I be accidentally stretching something w/out even knowing it? I noticed the thing doesn't like to export unless the blue starter bar is right at 00:00:00, so I make sure it's there. If I do that wrong, could I be messing things up? I'm so confused.

Am I doing something wrong? (probably yes -- but I'm a novice at PP, so I won't know what it is until you help me.)

I really appreciate any help. Thanks in advance! XOXO - Jennifer

This topic has been closed for replies.

10 replies

Participant
August 4, 2021

I had a similar issue, everything was sync'd up great in Premiere Pro but when i played the video after exporting and fastworded the audio was off. But when I played it all the way through it was fine. So apparently this was more to do with my computer and video player. I had too many things on my computer and my video player was running a bit slow. Hope this helps someone.

Participant
July 19, 2020

Hi Jennifer! its been more than a year now. I hope you were able to solve the issue.

I encountered a similar problem with yours. 

I solved it by choosing to export in various frame rates like 24/25/29.94 fps.

Eventually the 29.94 fps worked!

So, you can try this solution to see if it works for you. Cheers!

To give some context, I was compiling videos from 3 different devices so maybe this led to the exporting error I encountered.

Participant
April 9, 2021

I tried this and the VBR 2 pass, neither worked.

In the end, I rendered the video with the error, imported it into a new project, separated the audio from the video, then accelerated the video by small incriments until I got them to match up. For me, 0.6% (100.6%) was the speed I needed the video to be at to line up with the audio. 

Participant
July 18, 2020

I engaged with the same nasty issue, and find you guys' communication ended somehow without solution.

Therefore, I would like to post the solution here.

 

I tickled the issue with setting the "Bitrate Settings" to "VBR, 2 pass" in "Export Setting".

It works for me. Please try and see if it work for you and the others too 😃

Participant
December 12, 2020

Thanks for the suggestion to change the video export settings to VBR, 2 Pass, as it did the job for me.

Participating Frequently
September 2, 2021

Yes! This solved my problem. Thanks

Participating Frequently
June 6, 2019

would it matter if I'm running low on memory on my computer? If the screen saver comes off and on? lol. I know that sounds ridiculous, but it's a really long video and it takes an hour to process. Could anything external be causing it to glitch up while it runs? Or is it more likely (I'm guessing this is the right answer) that I did something wrong that is so basic and weird that it's not obvious. 

Participating Frequently
June 6, 2019

Please tell us about the computer hardware being used, and also a screen shot of Export Settings window if possible to further examine settings used

Thanks

Jeff

Participating Frequently
June 7, 2019

screenshot of what I'm doing when I export.

Participating Frequently
June 6, 2019

and in case it helps, THIS screen shot is the video after I edited it...just to compare before & after values.

AFTER:

Participating Frequently
June 6, 2019

that screen shot is the info from the original video she gave me, before I edited it.

khomthepreditor
Inspiring
June 6, 2019

It looks like constant framerate at 23.976. R Neil Haugen​/Ann Bens​ am I missing something?

Participating Frequently
June 6, 2019

I didn't see anything that looked strange

Jeff

Participating Frequently
June 6, 2019

Participating Frequently
June 6, 2019

ok, I will asap! thanks. I'll post when I get the info.

Participating Frequently
June 6, 2019

Also, I'm not sure how to tell how far off sync it is. At first it looks just a little bit, like a few frames, then suddenly it almost looks "sped up" like the video is going on a super fast speed. It's weird. The audio sounds normal, but I swear the video looks like it's going faster, almost like it's on some kind of fast forward setting.  When I watch the video of the speaker, her hands and mouth move faster than they should, even off sync.

Participating Frequently
June 6, 2019

If the video and audio are in sync when played in Premiere, but out of sync on export, likely that the source clips are variable frame rate

khomthepreditor
Inspiring
June 6, 2019

Honestly, from everything you wrote, I can't see any obvious reason this would be happening. And thank you for including so much info, by the way.

What was the audio recorded on? Was it recorded internally/attached to the video, or was it an external source that you had to sync in the timeline? When you made cuts with the razor tool, were you cutting the audio underneath the video as well? And how far off-sync is it after exporting? Are we talking a few frames or a couple seconds?

Really hope we can get this figured out!

Participating Frequently
June 6, 2019

Hi Jennifer,

I think the source file being edited is likely causing the issues. You can use MediaInfo  to provide us with more detailed information about the type of video you were given.

Thanks

Jeff