How Do I Create a Discussion Post, Bug Report, or Idea (Feature Request)?

[Kevin-Monahan]

Create a Post in Premiere Pro Forums
Need to ask a question, report a technical issue, or create a feature request for Adobe Premiere Pro? You'll need to create a post.

Navigation Bar
A navigation bar is atop each of the forums. You can navigate to any Premiere Pro forum from here. There are three main forums: Discussions, Bugs, and Ideas. You can choose the most appropriate forum in Step 3. 

Begin a Post

1. Click the "Post to Community" Button

The process begins after clicking the "Post to Community" button at the top right of any Premiere Pro forum.

2. Type in a Subject

Type in the title of your post in this field. Please be concise for search purposes.

3. Choose the appropriate Conversation Type

Click a radio button to choose from Discussions, Bugs, or Ideas. It might already be selected correctly for you.

4. Type the issue you wish to discuss in the Details pane.
Provide specific information about your issue in the Details pane.

• Discussions: For the information the community would like, see this post: FAQ: What information should I provide when asking a question on this forum?
• Bugs: For the information the product team would like to fix your bug, see this post: How do I write a bug report?
• Ideas: For the information the product team would like to fulfill a request, see this post: How do I write a feature request?

Use any tool in the toolbar to customize the layout of the post. Include screenshots, if possible. You can embed YouTube videos here, as well.

5. Choose a Relevant Topic Label

Choosing the most relevant "topic label" for your post is helpful. Here are guidelines for topic labels. Selecting the appropriate topic to label your post helps others find it. 

Editing: For general editing questions.

Formats: For questions about import and export formats.

Experiment: For Internal use.

Export: For export questions.

Performance: For questions about slow behavior in the user interface.

Crash: For questions about the application crashing.

Audio: For sound questions.

Freeze or hang: For problems related to freezing or hanging while working (spinning beachball).

User interface or workspaces: For problems with workspaces or any user interface element.

Error or problem: For general error dialog boxes and related issues.

Hardware or GPU: For questions about computer hardware.

Effects and Titles: For questions about video effects, titles, and color.

How to: For internal use.

FAQ: For internal use.

SDK: For questions about scripting and extensions.

The Bugs and Ideas forums also contain unique topic labels. Feel free to edit your post there to choose a more appropriate topic label if needed. Please avoid using multiple labels and labels intended for internal use. 

6. Attach Files

You can drag or browse files to attach at the bottom of the post if you would like.

7. Click the Post Button
Click the Post Button, and your post will appear on the desired forum: Discussions, Bugs, or Ideas.

Tips for Quicker Resolution

• Download the freeware app MediaInfo to ascertain specifics about your movie file. Screenshot the file in "Tree View" for complete details.
• Please review system requirements before filing a bug or troubleshooting report.
• Gather upvotes for your issue from colleagues and contacts here on the forums to gain more traction. Upvotes are located in the upper right of each post.
• Please provide the desired format for the information you share. For example, see: How do I write a bug report?

Note on Adobe Staffing of these Forums: The Discussions forum is a user-to-user forum with limited staffing by Adobe. While the development team monitors Bugs and Ideas, they can't reply to every report. Sorry about that.

Note on Posts and Adobe Assisted Support: A discussion post, bug report, or idea created in these forums does not automatically elicit an internal ticket for support for any issue. Please contact Adobe Assisted Support to do so.

To contact Adobe Assisted Support for digital video issues, begin the process via chat. To get a chat going as quickly as possible, follow these steps:

1. Sign in to your Adobe account at adobe.com. Allow popups and cookies on your browser. You may be unable to see the chat window using a VPN. 
2. Click here. This will automatically open the chat window. 
3. Type "Agent" in the chat box to be connected to a live agent. 
4. When you get an agent, ask to be connected to the "video queue." These agents are specially trained to handle digital video and audio issues. These agents will help you set up a support phone call with these agents upon request.

Let me know if you have any questions about support and these forums. I hope I can help you.