How to install Geforce GT 710 in Premiere Pro CC?

[Rob_BG]

How to install Geforce GT 710 in Premiere Pro CC?

PPCC simply does not recognize the new video card, says it must be installed, and boots out of the program, leaving me unhappy with a deadline looming a few hours from now.

Any help would be appreciated.  A slightly lesser card has been working fine for years.

I recalled that the program itself allowed one to specify the video card, and now it wants to close the program after telling me to install the card...

Thanks

Rob

[Rob_BG]

The PPCC error text reads: "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again."

The tech shop that installed the card assures me they updated the driver to the latest one.

Again, PPCC begins the boot process but after a few seconds of booting, that message comes up.

Rob

[Warren Heaton]

I'm not seeing the Geforce GT 710 on the recommended list for Premiere Pro (Premiere Pro System Requirements for Mac OS and Windows ), but I could be missing it.

Have you had a chance to start a support chat?  (Contact Customer Care)

For what it's worth, if you're running Creative Cloud for individuals, you can run it on two machines.  So, if you happen to have a second system, maybe you can get your current project done on that machine while troubleshooting the Geforce GT 710 display card issues.  (I know, that tip is only helpful if you happen to have two workstations.)

Of course, the Premiere Pro Hardware Forum may offer some helpful tips:

https://forums.adobe.com/community/premiere/hardware_forum

-Warren

[Rob_BG · Accepted solution]

Thanks for that, Warren.

I discovered the correct road to success on my issue.

The secret of the universe was to upgrade PPCC to its latest version.  That allowed it to boot up properly and, bonus, recognize the card itself in so far as it now runs video, and the program allows me to place that video on the time line. (In past I'm sure I had to specify the card and a few other video parameters before video worked.)

However, the video does not run with sound. Something I expect I will hopefully be able to trouble shoot.  (It also seems maybe the upgraded Premiere Pro has a slightly different process to ingest video? I don't recall an "ingest button" that can be invoked. Then I also see the more familiar and similar "import" on right click.)

In any case, I was first relieved that my camera actually did record audio as the video plays properly with audio in Windows Media.  So hopefully it will be just a matter of time before I figure out what has happened to the Pr audio.  I note that there is no audio placed on the time line so I suspect some setting or an incorrect ingest process.

Soap box: Sigh.  I wish software companies would make their software systems into "expert systems" such that we users do not have to futz around like this. I know some people just love to understand 350 page user manuals but I just want results. At the very least, when I hover over a button, detailed explanations should be right there in context. It chokes me that Premiere Pro cannot figure out these problems for me or at least give me some clues as to what is wrong here. Such a pain. We are still in the caveman days of software. /soapbox.

Rob

[Rob_BG]

Good lord, Adobe.

It appears my lack of audio problem was not related to the installation of a new Geforce GT 710 card but an ongoing "known" audio issue with Premiere Pro. There are "countless" forum questions on this lack-of-audio problem with most users having no success; else the solution practically involved alchemy and chicken bones.  Really, Adobe, this is a mom & pop issue and you should be all over that one - as a matter of critical credibility... and user sanity.

Anyway, after hours of pursuing possible forum solutions I hit upon one that worked, and easily worked: close Pr, change the name of the AVCHD media folder from Stream to, say, Steam2, and that solved everything. (I also ensured all related camera folders included, created a new project, and used Media Browser for import.)

I'll give Adobe the benefit of the doubt that perhaps all my initial fiddling likely corrupted or interfered, but still...

Rob

[Ann Bens]

Premiere should run on nearly any videocard.

Its the cude/open cl etc that requires certain specifications.

[Warren Heaton]

Yeah, now that you mention it, Premiere was probably hanging because the display card that it thought was being used had been swapped out.  Resetting the preferences might have helped in the same way a clean install did: FAQ: How to reset preferences in Premiere Pro

-Warren

[John T Smith]

The newest driver is not always the best driver... you MAY need a different/earlier driver

nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

[Velankanni367895278dbg]

[Ann Bens]

You cannot fix this, cards are obsolete.