We might ask for you to pull process samples when helping to diagnose an issue you are experiecing. These samples can help tell us exactly what Premiere Pro is doing at the moment an issue is occurring, and end up as small files that can be easily sent to us. When providing samples, please detail what you were experiencing at the time the sample was pulled, or what steps created the scenario that you were attempting to sample (see How do I write a bug report?).
To pull process samples on a Mac:
- Open the Activity Monitor application.
- Find Premiere Pro in the process list and select it.
- Click on the the ••• menu at the top of the Activity Monitor window.
- Select Sample Process from the menu.
- A window containing the pulled Sample will pop up, which will have a Save... button in the top right.
You can take as many samples as you'd like by repeating steps 4-5. In fact, it's actually helpful for us if you pull a few, one right after the other, so that we can confirm consistency across them. If you press Sample Process (step 4) multple times, each resulting sample window will cover up the previous one, making it appear that the new sample replaced the last, but they are each unique samples and all sample windows are still open. You can then cull through the open unsaved sample windows and save each one as its own file. Please save them with an identifying name that indicates your issue, instead of Sample 1, Sample 2, Sample 3.
Note: It can be hard to pull a sample exactly when you need it. If you find yourself racing against the computer to try to catch a specific moment or state, you can also double-click on the Premiere Pro application name in step 2 above. This will pop open a new dedicated window for the process with its own Sample Process button. You can then click the button more quickly than accessing the ••• menu in step 3 above, and you can keep this window docked somewhere convenient while you contine to work, allowing quick access to the Sample Process button the moment you need it if the issue you're trying to catch is inconsistent.
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