I can't edit downloaded essential graphics template into timeline

[karenl14633790]

I'm experiencing the same issue when trying to import a free adobe template (FILE #: 229438152) or really any of the predefined templates. I have a video for you to review. I've updated my application to the latest version, 13.0.2. Disclaimer -- this is the first time I've ever attempted to work in Premiere -- I completed the learning tutorials and watched a few youtube videos to get me here.

[R Neil Haugen]

I've had this problem with one downloaded (from Adobe Stock) mogrt ... and had to download it to a file on disc, in my local Library ... then from the LIbrary folder in the lower-left corner, it went to the sequence without trouble. And ... could suddenly be dragged from the EGP without trouble either. Strange.

DaciaSaenz​ ... thoughts?

Neil

[DaciaSaenz]

Hi Karen!

So exciting that you're starting new creative adventures!

A couple of trouble-shooting questions:

Would you mind sharing a link to your video?

Is the Creative Cloud app connected to the Internet?

Have you set-up a payment option for stock assets in your Creative Cloud account?

• I believe this is a requirement for in-App licensing (even for the free templates).

Have you tried downloading it to your computer via the stock website and manually installing in PR as Neil mentioned?

• You can do this by navigating to the EGP panel and using the "+" button on the bottom right corner

Lets try and get this squared away for you.

Cheers,

Dacia

[R Neil Haugen]

If we need to set up a pay account even to download free mogrts ... that's not, shall we say, user-obvious? 

A mention of that someplace would be quite useful if it is the case.

Neil

[DaciaSaenz]

Hi Neil,

If you need to set up an account as a first time user, PR should throw a dialog that informs the user of this. If it doesn’t then we have a bug, but in this case, I’m trying to troubleshoot so considering all options.

Cheers,

Dacia

[Kevin-Monahan]

Still having trouble here, Karen? Let us know.

Thanks,
Kevin