Thank you so much @Airweb_AE!  Project recieved and getting some help from Devs to investigate.      ... View more

Hi @SorinStefan,    This seems super suspicious. I'm happy there is a workaround, but agreed that AE should honor your layout in PR when converting to an AE Comp. Something is awry and I'd love to help figure out what that is.  Can you please collect the dependencies and share your project with me?  Pkease feel free to send it to me via DM if there is proprietary info you don't want to share publically.  Also, I notice you are on 2023 PR and AE. Can you please install the latest versions of both apps, 25.x, and tell me if the problem is resolved in the latest builds?    Thanks, ... View more

Interesting... so it seems like maybe there is a bug with Collapse Transformations perhaps?    Can you please collect your project and share with me?  Please feel free to DM a link to your project if you do not feel comfortable sharing it publically.  WeTransfer, Dropbox, Google Drive... whatever works best for you, Dacia ... View more

Hi @VandenIlustrador (and @nishu_kush for future reference to share with users please),    When a model's bounding box is rendering, but the model itself is not rendering, there are adjustments that can be made to the project to improve interaction with the model in the app.    First, open the Renderer Options from the 3D Engine dropdown.    Next, make sure your Render Quality is set to a low value. 6-8 seems to be a sweet spot to set this to while working in the app. Shadow settings need to also remain low -- like in the 3 range to stay in a workable state.    You can change this to a higher setting when you're ready to preview or export a higher quality version.    Another key, is to make sure Adaptive Resolution is enabled in the Fast Previews dropdown in the Comp Window (little lightning bolt icon).  Open the Adaptive Resolution preferences and use the slider to prioritize Interactivity with the app and the models while working and change this to prioritize Quality when you're ready to preview a higher res version of your 3D scene.    lastly, it can be helpful to change the Comp Resolution to "Auto" or "half" with some models.    Do these changes work for you?    Can you share the model with me so I can test on my side?    Thanks,    ... View more

Investigating the issue with the user's project.  ... View more

To add to the comment above, you can create indexed-based expressions by adding the alt-modifier when you pickwhip from one parameter to another.  You can also use this script at your last step, https://aescripts.com/expressionuniversalizer/  Worth every penny.    Thanks, ... View more

Yay! I'm so happy that helped!  We also don't understand yet why this workaround is the key because we haven't been able to reproduce the issue in-house. I have a theory that is may have something to do with choosing GPUs if there is an integrated GPU on a system in addition to another GPU, but its just a theory right now.    I'm very happy that worked though and that you were able to get back in action!  ... View more

Hi @Mickey_27,    Nothing to report at this time, unfortunately.  ... View more

Hi @Benjamin36436971bmsu,    That's so frustrating. First of all Can you please share your OS, GPU and System Specs? Can you also confirm what version of AE you are using?  What is the last version of After Effects your projects were working in? When you crash, do you see the Crash Reporter Dialog (yours would have an AE icon of course)? If so, can you please add your email and submit? Please DM me the email address that you add to the dialog. This will help us find your crash report.    If you don't see a Crash Reporter dialog, can you please navigate to the top bar menu "Help" and click on "Enable Logging" and restart the app? After you restart the app, then wait for the crash, re-open the app and go to Help > Reveal Logging. Please send that to us or post here.    Sending a simple project that reproduces the crash for you can also be very helpful.    Thank you and hopefully we can find what's causing your issue soon,      ... View more

Hi @defaultwxaivh7q1vzj,    To follow up on @nishu_kush's response... are the Nulls and Solids also disappearing from the Project Panel?  If not, can you click on either the Null or Solid in the Project Panel and see how many times it is being used in the project?  Does that number go down after one of these layers disappears after PreComping?  Can you share a project that is in this state?    Thanks so much!!  Dacia   ... View more

Hi @bulgarian emp24935947dv94 ,    Do you have Expand Layer Switches enabled? Notice the little blue icon on the lower left-hand corner of the app.   You won't see the animation dropdown if the Layer Switches view is collapsed.     ... View more

Hi @Mykhailo Sherdyts,    That is so frustrating! I have a feeling it may have something to do with the integrated GPU. We've been chasing a bug where the 3D engine goes haywire when there are two GPUs on a system.  Unfortunately, the UXP logs are not helpful. There are a couple of things that would give us some information that could be really useful though.  1. Have you seen this Crash Reporter dialog (this is Premiere Pro's but its the same in After Effects)?  If so, can you please share the email address that you sent it with. This will help us look at your crashes and get a better idea of what is going on.  You also mentioned seeing a crash report. You can copy and paste that into a text file and send it to me if you see that again.   2. Can you please launch AE, go to the Help Menu, click on "Enable Logs", close and re-launch AE.  Then when you crash, you can re-open AE, go to the Help Menu and select "Reveal Logs."  Those logs can also give us some info we can decipher.    3. Have you tried to launch in "Safe Mode"? There is a dialog that comes up after a crash that asks you if you want to run in Safe Mode -- meaning that AE will launch without third-party plugins and with default preferences without messing with your third-party plugins or prefs. It's like a non-destructive way to see if the issue is with AE or some conflict with your 3rd-party effects.    4. There is a really weird workaround that has been working for some people.... Can you press CTRL + SHIFT + Right-click on the AE App Icon and choose "Run as Administrator" at launch and see if that resolves the issue please?    Thank you so much and apologies for the issues.    Hope to get you back on track soon,  Dacia ... View more

Thank you for sending your project and logs, unfortunately the UXP logs are not helpful... If you could please   Enable Logging from the Help menu Close and Re-Open the App Reproduce the bug then Reveal Logging Files and find the After Effects Log.txt file One more request after you create a log for the app session... can you try and launch AE with "Run as Administrator"?    Press and hold Shift, right-click the application's shortcut or executable file, and select Run as Administrator. In the Windows Security window, enter the administrator's password and username, and select OK.   Thank you! ... View more

Hi @hellopaul4,    Thank you for the feature requests. This makes a lot of sense. One thing that is new to 24.5 is a better UI for Adaptive Resolution Preferences. Now we give you a scale that Prioritizes Quality on the one hand and Interactivity on the other.  In theory, you could set your render settings for final output, and set your Adaptive Resolution to prioritize interactivity. This clamps the render settings so the output isn't as great, but you can work with greater speed.  You could then toggle the Adaptive Resolution button at the bottom of the Comp Window off when you wanted to catch a glimpse of what your final output will look like. It's the little Lightning Bolt button next to the Resolution Dropdown.  ... View more

Hi Bruno,  This is a great catch! One workaround that I found: if you dirty and save the project after re-opening it the first time, and then re-open it again, then the Textures will re-generate in a new default "Textures" folder -- not the custom-named folder, unfortunately.  But at least they're back and can be collected as dependencies!  We're working on a new Model Import paradigm to declutter the Project Panel and not have to burden y'all with managing all of these extra files. I'll update this thread as soon as it's in Beta.  Thanks for reporting this issue,  Dacia ... View more

Noted.. thank you Roland!  ... View more

Thank you for the quick reply and for confirming that Run As Admin solves your issue, @Tibet S.     ... View more

Hi @Cinzia54,    If you navigate to the bottom of the Comp Window, you're looking for the Toggle Transparency Button. It looks like a checkerboard.    This gives you the ability to see the Comp Background in the color you choose in the Comp settings or the transparency grid.  Alternatively, If you want to "see" the solid in 3D space, then you need to enable it as a 3D layer.    Hope this helps get you back on track,  Dacia ... View more

Hi @Tibet S,   That's frustrating. I want to help you figure out how to resolve your issue when using the Advanced 3D Renderer, (we'll get to that momentarily), but I'm unclear why you are changing the Renderer if you mean to change a property of the camera?    If you need a fix ASAP, is it possible for you to continue working in the Classic Renderer?    If not, then can you please share the following information:    What version of After Effects are you running?  What are your System and OS Specs? What kind of GPU do you have installed and is the driver up to date?  Do you have an Integrated GPU? Meaning if you look up your Display Hardware in your Device Manager, do you see two GPUs listed?  If you close AE, then right-click on the After Effects icon and select "Run as Administrator" to launch AE, and then switch to the Advanced 3D Renderer, does that resolve the issue?  Are you working from files that are in a cloud-based storage?  Is your local storage close to full?    Thanks for the info and let's try to get you back in business.    Dacia - AE Engineering Team ... View more

Thanks for reporting @Roland Kahlenberg -,    I'm able to repro what you're seeing and have filed a bug. I'll let you know as soon as there is some news on the street 😉    Thanks,  Dacia ... View more

Hi @Toucan Motion,    Unfortunately, its not possible to multi-select properties once they are in the EGP. The workaround is to get your Groups and Subgroups set up in the EGP before you add parameters. Once this is done, you can multi-select params in the timeline and drag them into the desired group. It's not ideal, but it will save some time.  Since you already have a ton of parameters in the EGP, you can right-click on them in the EGP to Reveal in Timeline. Hopefully, this will get you to the parameters you need to re-add more quickly than digging around in the EGP.    We have a feature request for multi-select in the EGP documented though.    Sorry for the inconvenience,  Dacia ... View more

Hi @kasumi_7,    That is super frustrating! Can you please make send the Crash Report in when prompted with your email so I can look up the crash and see what is going on? Please DM me the email you use to send the info along and if you can share the project that would also be super helpful.    Thank you,   ... View more

Hi @FELIPE235081629bql,    That's frustrating! Can you please help me with a few details?  What version of AE are you on?  What are your system specs and OS version? Have you checked your Audio Preferences and make sure that the correct audio hardware is selected?  Can you share the file with us so we can try on our end?  Does a different type of file work? let's try to get you groovin' again!   Thanks, ... View more

Hi @Elena38774396pes9,    I'm sorry to hear you're experiencing this. When the app freezes, can you please Open an app called "Activity Monitor"   Select the non-responsive AE from the list of apps that are running   Click on the icon with the three dots "..." and select "Sample Process"    After it runs can you please save it and send us the .txt file so we can analyze what is going on?  Please repeat these steps for C4D if it shows up on your list.        If the AE is actually crashing though, can you please add your email and submit the Crash Report. Then please DM me with the email address that you sent in with the crash itself.      Thank you, Dacia ... View more

Hi @Pamilola,    Sorry to hear you are experiencing these issues. Can you please share a recording of what you're seeing?  Can you also share what OS version your M2 is running?    Thanks,  ... View more

Hi @Amdi21763562y4kg,    Based on your screenshots, it looks like you do have them installed properly via the Creative Cloud Desktop app but After Effects is not seeing them.    Can you install the Beta version of AE and see if you see the same results in the font menu?  Can you do me a favor and open another Adobe App and see if the fonts are available in that app or also offline?  What happens if you Remove the Fonts and Re-Add them?  ... View more

Hi @ibrahim386787794c00,    It looks like you are trying to open a project that was saved in a more recent version of AE in an older version of AE.    You have a couple of options: You can update your version of AE to 24.5 via CCD You can ask the person you got this project from to save this file back to version 23.x or 22.x by using File > Save back As version number   Hope this helps, Dacia ... View more

Hi @Wahiba38677468wnym,    Can you please share a screen recording of what you're seeing? Does the footage render if you import it into a new project and a new comp? What version of AE are you using and can you please share your system specs?    Thanks, ... View more

Hola @Sara359503255da8,   ¿Qué sucede si haces clic en el trazado y sigues oprimiendo el clic mientras arrastras el mouse?  Te aparecen en ese entonces?    Otra cosa que me gusta cambiar en las preferencias son el tamaño de los trazados. Son mas facil de seleccionar.    Por favor avisame si le ayudan esos consejos.   Dacia,    ... View more