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DaciaSaenz
Adobe Employee
DaciaSaenz
Adobe Employee
Activity
5 hours ago
1 Upvote
Hi @Kirsi21888295ykon @scrozier & @V-Edit,
We fixed performance issues with Media Analysis and would like to know if it improves the issues y'all are seeing with lags and delayed responsiveness to changes made to effects or adjustment layers. The fixes went in in Beta build 25.2 x 119 so please update to any build after that and let me know how things go. Thanks, Dacia
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‎Feb 13, 2025
05:42 PM
That's awesome news @lee_0646! We are in active development on this feature so it's totally possible that your old project for borked in an older Beta build. Very happy to hear you're back in action. I've shared the request to be able to filter for un-analysed clips and have shared that back with the team, and again I thank you for your time and thoughtful responses. Have an awesome day and let us know if you think of any other things that you would like to be able to do with Media Intelligence. Cheers,
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‎Feb 13, 2025
11:43 AM
Hi @lee_0646,
Thank you so much for your thoughtful feedback and sending your system specs. I'm passing on the feedback about filtering for un-analyzed clips to the team. I'm so silly and asked for your build with some inside baseball jargon-- my apologies for that. I meant to ask, "What Beta build number are you on?" You can go to the top bar Help menu > About Premier Pro and it will pop-up a screen that will say something like "25.2 x 100" for example. We took a stab at fixing the "Complete with Errors" bug, but I suspect it still needs some work. Would you mind updating to today's Beta build and letting me know if you're still seeing this bug? It's currently build number 110 and will be 111 later today if it passes. Additionally, it sounds like there may be a separate issue with clips over an hour long. Would you be able to share some of these clips with me? You can Direct Message me on this platform with a WeTransfer link or whatever method you prefer. I'd love to see if I can repro what you're seeing on my end. Thank you SO much!
Dacia
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‎Feb 12, 2025
03:14 PM
Hi @lee_0646,
Thanks for trying out our new feature! We're super excited about it too. We are aware of this bug and are working on a fix. What build are you currently in? If you close and re-start the app, do the files that were stuck get re-analyzed? What happens if you bring those specific files into their own project? Do they still fail or is analysis complete? Thanks so much for taking the time to share your feedback. This is super helpful to get the feature rock solid for release.
Cheers,
Dacia
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‎Jan 29, 2025
12:16 PM
Hi @jmro,
They will be in your Prefs if you're using a current version of Beta, today's version is 25.2 x 95.
Are you in Beta or release?
Also the logs I'm looking for need to be enabled by a debug flag in the Console 😞
1. Use the hamburger menu in the Console view to get to the Debug Database
2. Search for "Create"
3. Set "CreateLogFilesThatDoNotExist" to "true"
4. Relaunch the app
5. Get into the state where your playback is lagging
6. Reveal log files... I think this should get us the log files that will be helpful.
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‎Jan 22, 2025
05:19 PM
1 Upvote
@scrozier @Kirsi21888295ykon, I've DM'd y'all both with a backdoor workaround for this while I figure out why those are disabled for you.
Thanks,
Dacia
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‎Jan 21, 2025
11:26 AM
That's rough @jhhammond I'm so sorry. It sounds like it's def a color issue and I'm going to share this point with one of the color team members to reach out to you. Can you confirm that you are still seeing this issue when you turn the Media Visual Analysis preference off for me to just cleanly knock it off the list of suspects?
Thanks so much,
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‎Jan 21, 2025
10:42 AM
Hi @Kirsi21888295ykon, I was out of the office. Thanks for your patience. Unfortunately, the logs you sent aren't the ones we're looking for. I didn't realize that the command Reveal Logs opened two different folder locations. Doh! You sent me the items in the top window, but I need the logs from the "Logs" folder and stay Premiere Beta Logs" in the name.
Can you please send those? Apologies for not clarifying.
Thanks so much,
Dacia
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‎Jan 14, 2025
02:22 PM
Thank you so much for your quick response @jmro. And very happy to hear that you are not experiencing this issue anymore.
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‎Jan 14, 2025
12:57 PM
I'd love to help you get to the bottom of things. First things first...
Can you please share your system specs, GPU, and OS version?
Can you reproduce this issue in the latest release version of Premiere Pro 25.1
Can you please share a log so devs can take a peek for any suspicious clues?
Start an app session
Get into the bad playback state
Navigate to Help > Reveal Log Files and send those files over.
Does this happen with any other types of files?
Screen Recordings also help a great deal to be able to see what panels you have open, etc
Out of curiosity, have you tried the new Media Intelligence feature?
Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box?
Does this improve the lagginess you're seeing in the UI?  
Thanks for reporting this issue and for any further detail you can provide,
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‎Jan 14, 2025
12:53 PM
That's super frustrating. We recently introduced a new feature, Media Intelligence, to help you find your shots through search. We're investigating to see if the visual analysis happening in the background could be the culprit. First things first...
Can you reproduce this issue in the latest release version of Premiere Pro 25.1?
Can you please share a log so devs can take a peek for any suspicious clues?
Start an app session
Get into the bad playback state
Navigate to Help > Reveal Log Files and send those files over.
Screen Recordings also help a great deal to be able to see what panels you have open, etc
Media Intelligence feature
Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box?
Does this improve playback tr other lags that you're experiencing in the app like Lumetri and adjustment layers?  
Thanks for reporting this issue and for any further detail you can provide,
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‎Jan 14, 2025
12:48 PM
That's not cool! I'd love to help you get to the bottom of things. First things first...
Can you reproduce this issue in the latest release version of Premiere Pro 25.1
Can you please share a log so devs can take a peek for any suspicious clues?
Start an app session
Get into the bad playback state
Navigate to Help > Reveal Log Files and send those files over.
Screen Recordings also help a great deal to be able to see what panels you have open, etc
Out of curiosity, have you tried the new Media Intelligence feature?
Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box?
Does this improve the lagginess you're seeing in the UI?  
Thanks for reporting this issue and for any further detail you can provide,
... View more
‎Jan 14, 2025
12:47 PM
Hi @jhhammond,
I'd love to help you get to the bottom of things. First things first...
Can you please share your system specs, GPU, and OS version?
Can you reproduce this issue in the latest release version of Premiere Pro 25.1
Can you please share a log so devs can take a peek for any suspicious clues?
Start an app session
Get into the bad playback state
Navigate to Help > Reveal Log Files and send those files over.
Screen Recordings also help a great deal to be able to see what panels you have open, etc
Out of curiosity, have you tried the new Media Intelligence feature?
Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box?
Does this improve playback?  
Thanks for reporting this issue and for any further detail you can provide,
... View more
‎Jan 14, 2025
12:45 PM
@jmro
That's not cool! I'd love to help you get to the bottom of things. First things first...
Can you please share your system specs, GPU, and OS version?
Can you reproduce this issue in the latest release version of Premiere Pro 25.1
Can you please share a log so devs can take a peek for any suspicious clues?
Start an app session
Get into the bad playback state
Navigate to Help > Reveal Log Files and send those files over.
Screen Recordings also help a great deal to be able to see what panels you have open, etc
Out of curiosity, have you tried the new Media Intelligence feature?
Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box?
Does this improve playback?  
Thanks for reporting this issue and for any further detail you can provide,
... View more
‎Jan 14, 2025
12:30 PM
That's not cool! I'd love to help you get to the bottom of things. First things first...
Can you please share your system specs, GPU, and OS version?
Can you reproduce this issue in the latest release version of Premiere Pro 25.1
Can you please share a log so devs can take a peek for any suspicious clues?
Start an app session
Get into the bad playback state
Navigate to Help > Reveal Log Files and send those files over.
Screen Recordings also help a great deal to be able to see what panels you have open, etc
Out of curiosity, have you tried the new Media Intelligence feature?
Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box?
Does this improve playback?  
Thanks for reporting this issue and for any further detail you can provide,
... View more
‎Jan 14, 2025
10:39 AM
Hi @federicoscienza,
That's not cool! I'd love to help you get to the bottom of things. First things first...
Can you please share your system specs, GPU, and OS version?
Can you reproduce this issue in the latest release version of Premiere Pro 25.1
Can you please share a log so devs can take a peek for any suspicious clues?
Start an app session
Get into the bad playback state
Navigate to Help > Reveal Log Files and send those files over.
Screen Recordings also help a great deal to be able to see what panels you have open, etc
Out of curiosity, have you tried the new Media Intelligence feature?
Can you please go into Prefs > Media Intelligence & Transcripts and turn Visual Analysis off by unchecking the box?
Does this improve playback?  
Thanks for reporting this issue and for any further detail you can provide,
Dacia
... View more
‎Jan 06, 2025
12:18 PM
Hi @jaydude-wb,
I'm not able to repro that behavior on my side. Would you mind sharing a screen recording of what you're seeing?
Thanks,
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‎Dec 09, 2024
10:37 AM
Thanks for your suggestion @Bruno Quintin! I'm happy that you've found the workaround using the Expression Controls to access those parameters. That is definitely the way to go for now. I've added your request to our backlog and will update the channel if anything changes.
Cheers and Happy Holidays!
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‎Nov 25, 2024
12:53 PM
Hi @Michał346649282wux,
Sorry that you're experiencing that. Can you please share
your computer specs
GPU information
version of AE that you're using
does this happen if you disable third-party apps?
can you please share a screen recording of what you're seeing in the app?
It would also be super helpful for devs to have a log of your app session. You can do that by doing the following:
Start AE
Help Menu => Enable Logging
Restart AE
Click through any errors.
Help Menu => Reveal Logging Files...
Find the "After Effects Log.txt" file and copy/paste the content back to this forum thread.
Thanks so much. Hope we can get you back in business ASAP,
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‎Nov 21, 2024
02:02 PM
Hi @Sophia28039042r0w8,
That's wild! I'm reaching out to our devs to get some theories brewing. In the meantime, can you please share: - your computer specs
- GPU Card
- and After Effects version? Would it be possible to share the project so we can try to repro in-house? You can DM me a link to the files if you don't want to include them publicly.
Thanks!
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‎Nov 15, 2024
10:53 AM
1 Upvote
Thank you so much @Airweb_AE! Project recieved and getting some help from Devs to investigate.
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‎Nov 14, 2024
10:32 AM
Hi @SorinStefan,
This seems super suspicious. I'm happy there is a workaround, but agreed that AE should honor your layout in PR when converting to an AE Comp. Something is awry and I'd love to help figure out what that is. Can you please collect the dependencies and share your project with me?
Pkease feel free to send it to me via DM if there is proprietary info you don't want to share publically. Also, I notice you are on 2023 PR and AE.
Can you please install the latest versions of both apps, 25.x, and tell me if the problem is resolved in the latest builds?
Thanks,
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‎Nov 12, 2024
03:41 PM
Interesting... so it seems like maybe there is a bug with Collapse Transformations perhaps?
Can you please collect your project and share with me?
Please feel free to DM a link to your project if you do not feel comfortable sharing it publically. WeTransfer, Dropbox, Google Drive... whatever works best for you,
Dacia
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‎Nov 08, 2024
07:16 AM
1 Upvote
Hi @VandenIlustrador (and @nishu_kush for future reference to share with users please),
When a model's bounding box is rendering, but the model itself is not rendering, there are adjustments that can be made to the project to improve interaction with the model in the app.
First, open the Renderer Options from the 3D Engine dropdown.
Next, make sure your Render Quality is set to a low value. 6-8 seems to be a sweet spot to set this to while working in the app. Shadow settings need to also remain low -- like in the 3 range to stay in a workable state.
You can change this to a higher setting when you're ready to preview or export a higher quality version.
Another key, is to make sure Adaptive Resolution is enabled in the Fast Previews dropdown in the Comp Window (little lightning bolt icon).
Open the Adaptive Resolution preferences and use the slider to prioritize Interactivity with the app and the models while working and change this to prioritize Quality when you're ready to preview a higher res version of your 3D scene.
lastly, it can be helpful to change the Comp Resolution to "Auto" or "half" with some models.
Do these changes work for you?
Can you share the model with me so I can test on my side?
Thanks,
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‎Nov 07, 2024
12:11 PM
1 Upvote
Investigating the issue with the user's project.
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‎Sep 16, 2024
04:17 PM
To add to the comment above, you can create indexed-based expressions by adding the alt-modifier when you pickwhip from one parameter to another. You can also use this script at your last step, https://aescripts.com/expressionuniversalizer/
Worth every penny.
Thanks,
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‎Aug 30, 2024
11:00 AM
Yay! I'm so happy that helped! We also don't understand yet why this workaround is the key because we haven't been able to reproduce the issue in-house. I have a theory that is may have something to do with choosing GPUs if there is an integrated GPU on a system in addition to another GPU, but its just a theory right now.
I'm very happy that worked though and that you were able to get back in action!
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‎Aug 30, 2024
10:56 AM
Hi @Mickey_27,
Nothing to report at this time, unfortunately.
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‎Aug 29, 2024
10:39 AM
Hi @Benjamin36436971bmsu,
That's so frustrating.
First of all
Can you please share your OS, GPU and System Specs?
Can you also confirm what version of AE you are using?
What is the last version of After Effects your projects were working in?
When you crash, do you see the Crash Reporter Dialog (yours would have an AE icon of course)?
If so, can you please add your email and submit?
Please DM me the email address that you add to the dialog. This will help us find your crash report.
If you don't see a Crash Reporter dialog, can you please navigate to the top bar menu "Help" and click on "Enable Logging" and restart the app? After you restart the app, then wait for the crash, re-open the app and go to Help > Reveal Logging. Please send that to us or post here.
Sending a simple project that reproduces the crash for you can also be very helpful.
Thank you and hopefully we can find what's causing your issue soon,
 
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‎Aug 28, 2024
03:17 PM
Hi @defaultwxaivh7q1vzj,
To follow up on @nishu_kush's response... are the Nulls and Solids also disappearing from the Project Panel? If not, can you click on either the Null or Solid in the Project Panel and see how many times it is being used in the project?
Does that number go down after one of these layers disappears after PreComping?
Can you share a project that is in this state?
Thanks so much!!
Dacia
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