Hi @kasumi_7,    That is super frustrating! Can you please make send the Crash Report in when prompted with your email so I can look up the crash and see what is going on? Please DM me the email you use to send the info along and if you can share the project that would also be super helpful.    Thank you,   ... View more

Hi @FELIPE235081629bql,    That's frustrating! Can you please help me with a few details?  What version of AE are you on?  What are your system specs and OS version? Have you checked your Audio Preferences and make sure that the correct audio hardware is selected?  Can you share the file with us so we can try on our end?  Does a different type of file work? let's try to get you groovin' again!   Thanks, ... View more

Hi @Elena38774396pes9,    I'm sorry to hear you're experiencing this. When the app freezes, can you please Open an app called "Activity Monitor"   Select the non-responsive AE from the list of apps that are running   Click on the icon with the three dots "..." and select "Sample Process"    After it runs can you please save it and send us the .txt file so we can analyze what is going on?  Please repeat these steps for C4D if it shows up on your list.        If the AE is actually crashing though, can you please add your email and submit the Crash Report. Then please DM me with the email address that you sent in with the crash itself.      Thank you, Dacia ... View more

Hi @Pamilola,    Sorry to hear you are experiencing these issues. Can you please share a recording of what you're seeing?  Can you also share what OS version your M2 is running?    Thanks,  ... View more

Hi @Amdi21763562y4kg,    Based on your screenshots, it looks like you do have them installed properly via the Creative Cloud Desktop app but After Effects is not seeing them.    Can you install the Beta version of AE and see if you see the same results in the font menu?  Can you do me a favor and open another Adobe App and see if the fonts are available in that app or also offline?  What happens if you Remove the Fonts and Re-Add them?  ... View more

Hi @ibrahim386787794c00,    It looks like you are trying to open a project that was saved in a more recent version of AE in an older version of AE.    You have a couple of options: You can update your version of AE to 24.5 via CCD You can ask the person you got this project from to save this file back to version 23.x or 22.x by using File > Save back As version number   Hope this helps, Dacia ... View more

Hi @Wahiba38677468wnym,    Can you please share a screen recording of what you're seeing? Does the footage render if you import it into a new project and a new comp? What version of AE are you using and can you please share your system specs?    Thanks, ... View more

Hola @Sara359503255da8,   ¿Qué sucede si haces clic en el trazado y sigues oprimiendo el clic mientras arrastras el mouse?  Te aparecen en ese entonces?    Otra cosa que me gusta cambiar en las preferencias son el tamaño de los trazados. Son mas facil de seleccionar.    Por favor avisame si le ayudan esos consejos.   Dacia,    ... View more

@Haider_ali,    I just confirmed with our devs and it looks like the issue is that your Nvidia card may be too old to support Advanced 3D 😞  Here are the requirements for After Effects 24.0+: https://helpx.adobe.com/after-effects/system-requirements.html   -- "For NVidia GPUs, they must have at least 4 GB of RAM and be of the Maxwell generation or newer.  The line between Kepler and Maxwell is complicated, but all NVidia cards in the GTX 9x0 generation are Maxwell. They have a Quadro K2200, where the 'K' stands for Kepler.  But in reality NVidia stuck a Maxwell GPU in there! https://www.techpowerup.com/gpu-specs/quadro-k2200.c2601 But the line between Kepler and Maxwell is really blurry."      I think that may be the root of your issue. Unfortunately, you may need to update to a newer GPU. ... View more

Hi @Haider_ali,   I have approved your access to the link and yes... I mentioned in my earlier post that I got the model to load on both Mac and Windows successfully.    Can you please let me know about the following??  What happens if you turn Draft 3D on? Does anything render then?  Have you tried updating your NVidia driver? Do you have an Integrated GPU on your machine? Meaning is there an Intel GPU in addition to your Nvidia card?  ... View more

Hi @Haider_ali,  Dang! I can get your model to load on both Mac and Windows on my end. 😞    The model is fairly small and simple as well so the obvious reasons of why this may not be working for you are not relevant in your case.  You have enough VRAM so that isn't the issue.  Let's try a few more things...  What happens if you turn Draft 3D on? Does anything render then?  It doesn't look like Adaptive Resolution is turned on in your screenshots but I may be wrong about that. Can you try the clicking on the Lightning Bolt icon next to the Resolution Dropdown and making sure it is turned on.  Have you tried updating your NVidia driver? Do you have an Integrated GPU on your machine? Meaning is there an Intel GPU in addition to your Nvidia card?  Can you try to import and load any of the models in this folder?https://drive.google.com/drive/folders/1RcMEGhirzr2dVsKTPbUOeCnfYg5iMeYr?usp=sharing  Let's try and get you back on track!    ... View more

Hi @Haider_ali,    What version of AE are you using?  What are your system specs including GPU?  How big is your model?  Can you try turning on Adaptive Resolution?           Lastly, can you turn open up the Renderer Options and lower the Renderer and Shadow settings down to around 8 and 3?            If you could send me the model so I can try on my end that would be helpful as well.    Thank you,     ... View more

The only file types we currently support are  - .glb - .gltf and - .obj ... View more

Muito obrigado por todas as informações e envio do projeto. ... View more

Oi de novo, Havia um bug relacionado ao texto em Faux Bold que estava prejudicando muito o desempenho. Isso foi corrigido na versão Beta e estará na próxima versão 24.5. Você pode tentar com o Beta e nos informar se o problema foi resolvido. ... View more

Hola @rafaelrosario89 ,    Muito obrigado pelo vídeo incrível. É muito útil ver exatamente o que você quer dizer. Você pode compartilhar o projeto em que está trabalhando e a versão exata do AE? 24,0, 24,1, 24,2, 24,3 ou 24,4? Quais são as especificações do sistema e informações da GPU? Muito obrigado, ... View more

Hi @rachelcenter,  You can Direct Message me on this platform. 🙂  You can zip the files to upload them if the file format is not accepted.    Thank you so much, ... View more

Hi @rachelcenter,    Can you please send me the models? There may be something missing or corrupt in the model that fails or we may be handling things incorrectly.  Are you trying to load the model from a local drive or a cloud-based folder?   Can you also please share your System Specs and what version of AE you are using?    Thanks, Dacia ... View more

Hi @Francesco5FE5,    Can you please share a screen recording of what you're seeing?  What version of AE are you on?  Are you on Windows or Mac? Can you please share your computer specs?  Also did you try to create a new project and try warp stabilizer again to see if it would work properly?    Thanks, - Dacia Saenz, AE Engineering Team ... View more

HI @Nicely Video Co.,    Oy! If the client can provide you with the .mogrt files, then I would definitely do that. Othewise, you're going to need to go through the many hoops of   Change the .aegraphic extension to .zip   Unzip the file   Open the .aep   Use the Essential Graphics Panel to re-export the project as a Mogrt    There are some scripts that you can use to batch export Mogrts but I'm 99% sure you'll still need to prep the files by unzipping the .aep with steps 1-3 to use the script.  Here is an example of one such script  https://volltone.gumroad.com/l/ae-mogrt-batch-exporter#:~:text=Just%20select%20multiple%20compositions%20in,to%20mogrts%20with%20one%20click.  ... View more

Hi @123755873126wh!  Me again! Ok so it looks like we may have an issue with prefs and GPUs.  If you could:  Open Preferences  Go to Start Up and Repair   Navigate to the button that says "Reveal in Explorer"   Move that file to the Desktop or somewhere that we can find it later and that it remains preserved  Close AE  Relaunch AE while holding CTRL + Alt + Shift until a dialog appears that asks if you want to reset prefs   Hit OK   Now try and import a 3D Model or change your renderer to Advanced 3D.    If this does work for you, then awesome and please send me your prefs please. We would be so grateful!    Thanks so much for your time,  ... View more

Hi @infinitive5C86,    I think you want to use the 3D Edit option in the VR Comp Editor. There is an option to center the camera there.  Here is a good baseline tutorial from Mr. Yeager himself.  https://www.youtube.com/watch?v=uCm5Nd2k-9c&t=12s  Cheers, ... View more

Hi @Sterphy,    I know you said you didn't want to troubleshoot anymore, but I got a hint from one of our developers who said you may be hitting the ceiling on your VRAM.    "The kinds of things that I would expect to improve that would be things like closing other GPU using apps (web browsers with a lot of tabs can be an expected culprit here. Basically,  I would close other apps, relaunch AE,  purge disk cache and 3D cache."    Cheers, Dacia ... View more

Hi @123755873126wh,  That is no bueno! A few quick questions so we can try and get to the bottom of things...    What version of After Effects are you on?  Did this work before and now it doesn't?  Can you install the latest Beta and tell me if you get a different result? We've had some bug fixes in this area in the last few months  Can you press CTRL + SHIFT + Right-click on the AE App Icon and choose "Run as Administrator" at launch and see if that resolves the issue?  Any screen recordings that you can supply will also be totally helpful!  Thanks so much, ... View more

Hi @markoconnell,     You're are attempting to use them in release 24.3.    Animations on 3D Models are currently only available in Beta. They were released in 24.4 and we've continued developing them through 24.5 Beta.   To note... we support skeletal animations but our engine does not yet support morph target animation.    You can download AE Beta from the Creative Cloud Desktop App and you can have both the release and Beta installs at the same time 🙂  ... View more

Hi @markoconnell,     Your linked post says you are attempting to use them in release 24.3.    Animations on 3D Models are currently only available in Beta. They were released in 24.4 and we've continued developing them through 24.5 Beta.   To note... we support skeletal animations but our engine does not yet support morph target animation.    You can download AE Beta from the Creative Cloud Desktop App and you can have both the release and Beta installs at the same time 🙂  ... View more

Hi @Sterphy,    I can't help without more info. But, I'll update this thread if I get any reports  or updates.  ... View more

Hi @Sterphy,  That sounds super frustrating and weird. It worked one day and not the next on re-open?  Did y'all try clearing the 3D cache? Any of the other caches?  Can you share a screen recording and the project so we can debug the issue and hopefully get things resolved?  Thanks,  Dacia ... View more

Thanks @hellopaul4 ! ... View more