Advanced 3D is not working on a high-end PC

[DizainoKoma]

Hello everyone,

I've been experiencing an issue with the advanced 3D render engine. Whenever I attempt to insert a 3D object or enable the advanced 3D engine, After Effects immediately crashes.

What confuses me is that on older-spec PCs with GPUs like the Nvidia 1660 or 3050, the engine works perfectly fine, and I'm able to animate and view the 3D objects.

My current PC specs are:

• Intel Core i7-13700K, 3400 MHz, 16 Core(s), 24 Logical Processor(s)
• Nvidia RTX 4060 Ti 8GB
• 32GB RAM
  Nvidia and Intel drivers are updated.

Could it be a hardware issue with my PC? If so, does anyone have any ideas on what I should troubleshoot?
I'm attaching After Effects log of the exit that happens when I turn on Advanced 3D.

[DaciaSaenz]

ravi de l'entendre!! 

[123755873126wh]

Whenever I attempt to insert a 3D object or enable the advanced 3D engine, After Effects immediately crashes.

[Mylenium]

Without any system info or other details like what file you are trying to import nobody can tell you much. simply sounds like yet another mundane GPU crash, so start by updating your graphics driver and configuring it suitably.

Mylenium

[123755873126wh]

All drivers are current, my build is Ryzen 7 7700 rtx 4060 ddr5 32gb. I don’t know how this information can help you, but still

[DaciaSaenz]

Hi @123755873126wh, 

That is no bueno! A few quick questions so we can try and get to the bottom of things... 

1. What version of After Effects are you on? 
2. Did this work before and now it doesn't? 
3. Can you install the latest Beta and tell me if you get a different result? We've had some bug fixes in this area in the last few months
4.  Can you press CTRL + SHIFT + Right-click on the AE App Icon and choose "Run as Administrator" at launch and see if that resolves the issue? 
   
   Any screen recordings that you can supply will also be totally helpful! 
   
   Thanks so much,
   
   

[DaciaSaenz]

Hi @123755873126wh! 

Me again! Ok so it looks like we may have an issue with prefs and GPUs. 

If you could: 

1. Open Preferences
2.  Go to Start Up and Repair 
3.  Navigate to the button that says "Reveal in Explorer" 
4.  Move that file to the Desktop or somewhere that we can find it later and that it remains preserved
5.  Close AE 
6. Relaunch AE while holding CTRL + Alt + Shift until a dialog appears that asks if you want to reset prefs 
7.  Hit OK

Now try and import a 3D Model or change your renderer to Advanced 3D. 

If this does work for you, then awesome and please send me your prefs please. We would be so grateful! 

Thanks so much for your time, 

[sborakiran]

I was having the same problem. Go to Edit > Preferences > Media & Disk Cache and click "Empty Disk Cache". It worked for me. I hope it will work out for you as well. Sometimes AE saves too many unnecessary files and you need to get rid of them.

[clems58328105]

Hi,

Im having the same issue and i tried to empty cache, change the render setting etc but so far nothing fixed the issue. Anyone could help please ? Thx 🙂

[majida75587241]

Make sure your C Drive has minimum of 11 gb of storage left or shift the caches to another folder that has Did the trick for me

[JohnColombo]

Per @DaciaSaenz's replies, marking this thread to reflect we are Investigating.

- John, After Effects Engineering Team  

[Markiyan21837707i3hd]

I found the solution that worked for me. Maybe it will work for somebody else too. 

I opened my After Effects, clicked import - multiple files - *your obj file and also materials and textures that go with your file* and it works. After that, the app switches to Advanced 3D by itself and everything works.

[????_??????3251]

Friends, I had exactly the same problem. I unexpectedly found that running the application "run as an administrator" helped. The objects started to be added and displayed correctly.

[?????????_1371]

Hi all, I too have encountered this problem “advanced 3d plug-in generated an unexpected exception” when trying to create 3D just from a regular shape in AE. I tried updating drivers, clearing cache, running as administrator, running in safe mode, but nothing helped. AE version 24.3. Maybe I need to install another more stable version?

[lufei_3026]

ok，i found the solution，just install your ae in default path。ranther than the advanced 3D didn't work

[clemence313208361qy4]

Same here ! It is the only thing to make it work for me !

[Huendli33]

I've just ran into the same issue, and to my surprise running AE as Admin also did the job for me.

But the even bigger, bad surprise (well, actually no...) is that a company that charges so much for its software is unable to fix such an obviously simple issue (that requires a workaround from Windows XP times; I'm just glad I'm not in a corporate environment where there's no way for this anymore) in more than a year!

I only have a simple Intel HD 630 (no other GPU) and the most recent AE version (25.1), fresh install onto a vanilla Win10 system.

[DizainoKoma]

@Huendli33 I know, right? Still waiting for a fix that doesn’t require administrative privileges to run advanced 3D, because that causes other issues like Animation Composer not working, etc. To be honest, I don’t really understand the problem, because on some PCs it works normally, but on others it needs to be run as admin. Maybe it has something to do with OneDrive server problems, but I'm just guessing at this point.

[DizainoKoma]

With the new June update (25.3), the Advanced 3D crash issue seems to be resolved (I think… for now). Animations are working, and models are loading without After Effects crashing. Thank you—finally. Seriously, thank you . 
Hope to see more improvements with the advanced 3D engine 🫡 @DaciaSaenz .

[Robin26640347m2ix]

Unfortunately still getting the error message (on an OBJ. and other formats) Macbook M1 Max here with all updates