After effects freezes when rendering with Cinema 4D renderer

[Elena38774396pes9]

Hi.

I am having an issue when trying to render my Ae project with C4D renderer. It is a 5 sec simple text animation yet when I start the render the rendering freezes at 2% and I cannot quit Ae without restarting the computer. I tried rendering with Media Encoder and encountered the same issue. Sometimes I cannot even add the project to the queue because it keeps unsuccessfully loading it. My Ae verision is 22.6 and my C4D is R25. Here are my system specifications. 

Please help to resolve this to be able to keep working. Thanks in advance. 

[nishu_kush]

Thanks for writing in and sharing the details. Is there a reason why you're using 22.6? If not, I'd recommend using the latest version.

Here's what you can try:

1. Clear the cache (Edit > Purge > All Memory and Disk Cache).

2. Change the location of the export and make sure enough storage is available.

3. If your composition is 4K or above, try changing it to 1920*1080 or lower. Your computer is not meeting the minimum system specs. required to run After Effects properly: https://adobe.ly/3zWNbBc

Hope it helps. Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,
Nishu

[DaciaSaenz]

Hi @Elena38774396pes9, 

I'm sorry to hear you're experiencing this. When the app freezes, can you please

1. Open an app called "Activity Monitor" 
2.  Select the non-responsive AE from the list of apps that are running 
3.  Click on the icon with the three dots "..." and select "Sample Process" 

After it runs can you please save it and send us the .txt file so we can analyze what is going on? 

Please repeat these steps for C4D if it shows up on your list. 

If the AE is actually crashing though, can you please add your email and submit the Crash Report. Then please DM me with the email address that you sent in with the crash itself. 

Thank you,

Dacia