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August 29, 2024

After effect 3D advanced crash with the new update

  • August 29, 2024
  • 1 reply
  • 324 views

Hello,

Since today's after effects update, when I'm in my project in advanced 3D, it crashes my computer.
All I have to do is open the project and after 10-15 minutes, my PC crashes. I tested on other compositions that don't use advanced 3D mode and I have no problem

Sorry my English is not good

 

Thanks

1 reply

DaciaSaenz
Community Manager
Community Manager
August 29, 2024

Hi @Benjamin36436971bmsu

 

That's so frustrating.

First of all

  • Can you please share your OS, GPU and System Specs?
  • Can you also confirm what version of AE you are using? 
  • What is the last version of After Effects your projects were working in?
  • When you crash, do you see the Crash Reporter Dialog (yours would have an AE icon of course)?
    • If so, can you please add your email and submit?
    • Please DM me the email address that you add to the dialog. This will help us find your crash report. 

 

If you don't see a Crash Reporter dialog, can you please navigate to the top bar menu "Help" and click on "Enable Logging" and restart the app? After you restart the app, then wait for the crash, re-open the app and go to Help > Reveal Logging. Please send that to us or post here. 

 

Sending a simple project that reproduces the crash for you can also be very helpful. 

 

Thank you and hopefully we can find what's causing your issue soon, 

 

- Dacia Saenz, AE & PR Engineering Teams