i cant hear any audio

[pixve]

hello. im new to premiere pro but recently i put a video clip that has audio in it but i cant hear it (this also occurs with music), i can hear it once i export the file and ive watched a few youtube videos to try to fix this problem but nothings working. the only thing i found out is that my speaker & microphone say it doesnt work even though in other apps it does, help please??

[Kartika Rawat]

Hi pixve!

Thanks for writing in. Can you try resetting preferences and see if that helps? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie...

Let us know.

Kartika

[Ann Bens · Accepted solution]

Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

That will fix the problem.

[azula_5953]

Im encountering the same issue, so i put it in No Input as they advised and configured all the drives, but its still not working, I cant seem to locate the problem. I tried listening to the audios assuming that the problem are the files itself but they played without complications?

[zvonimirmx]

My source footage plays some audio channels (when this happens, its usually only channels 1 and 2) and disregards others. Audio hardware input does not help.