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I cant see premere pro in the creative cloud app?

New Here ,
Oct 15, 2022 Oct 15, 2022

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I know that my computer meets the reqiurments cause I checked them agiansted my system! so heres a couple screenshots of my app! thing two.png

thing one.png

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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Tried scrolling the page up?

Post system specs.

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New Here ,
Oct 16, 2022 Oct 16, 2022

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Sure! Heres a screenshot!Screenshot 2022-10-16 081456.png

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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quote

 

By @tootongee

 

The processor name indicates that it is a mobile processor and not a desktop or workstation processor and that may be the problem.

 

Which computer do you have, brand and model number?

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New Here ,
Oct 16, 2022 Oct 16, 2022

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Dell latitude 5420 I think

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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LATEST
quote

Dell latitude 5420 I think


By @tootongee

 

Since it´s an integrated graphics card i would go to Support for Intel® Iris® Xe Graphics and update the driver you have today. Scroll down on that page to find Intel® Graphics – Windows* DCH Drivers and download the driver dated 9/27/2022.

 

Install and re-boot the computer when done and see if the CC app will give you Premiere Pro as an option to install.

 

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Community Expert ,
Oct 16, 2022 Oct 16, 2022

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@Averdahl Looks like a laptop.

 

@tootongee Reinstall desktop app.

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New Here ,
Oct 16, 2022 Oct 16, 2022

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I tried that and nothing changed!

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COLLABORATION TIPS

Powerful video collaboration and approval features newly integrated in Premiere Pro