I cant see premere pro in the creative cloud app?

[tootongee]

I know that my computer meets the reqiurments cause I checked them agiansted my system! so heres a couple screenshots of my app! 

[Ann Bens]

Tried scrolling the page up?

Post system specs.

[tootongee]

Sure! Heres a screenshot!

[Averdahl]

By @tootongee

The processor name indicates that it is a mobile processor and not a desktop or workstation processor and that may be the problem.

Which computer do you have, brand and model number?

[tootongee]

Dell latitude 5420 I think

[Averdahl]

Dell latitude 5420 I think

By @tootongee

Since it´s an integrated graphics card i would go to Support for Intel® Iris® Xe Graphics and update the driver you have today. Scroll down on that page to find Intel® Graphics – Windows* DCH Drivers and download the driver dated 9/27/2022.

Install and re-boot the computer when done and see if the CC app will give you Premiere Pro as an option to install.

 

[Ann Bens]

@Averdahl Looks like a laptop.

@tootongee Reinstall desktop app.

[tootongee]

I tried that and nothing changed!