Import

[William26831550k1gh]

Hi folks,

I'm trying to import several MP4 video files as footage for a video project.

I get the following result and the video doesn't display when placed in the timeline.

Any suggestions as to how to import this properly? Do I need to change the settings for my project?

Thanks!

Bill.

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

[William26831550k1gh · Accepted solution]

Thank you!

Here's what I did that worked well: I opened the Adobe Media Encoder and added each clip to be converted to H.264 / Premiere Pro-friendly files. After that, I was able to import and use them no problem.

Thank you again!

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?