.insv file will export directly from Premiere Pro but not when sent to Media Encoder

[angelog272]

I have a video with one insta360 .insv clip in it. When I export to Media Encoder (YouTube 1260p 4K Ultra HD preset) as usual - it gets stuck right at the spot where that clip is in the video. Media Encoder just freezes and I can see it's on the clip right before the .insv clip. 

It exports fine directly from Premiere Pro. 

I've:

uninstalled/reinstalled media encoder

tried it with beta and regular premiere pro (latest versions as of July 25 2024)

tried it with a past version of ppro and media encoder

tried reseting the preferences in ppro and media encoder (shift open)

tried exporting to different presets 

tried all sorts of things with the clip itself, making it offline, relinking, exporting in the Insta360 app and using that, etc... 

Any suggestions much appreciated. 

Mac Studio Apple M1 Max

OS 13.4 (22F66)

PrePro Beta 24.6.0 b75

Media Encoder Beta 24.6 b66

PrePro 24.5 b57

Media Encoder 24.5 b50

also tried past version of Ppro/ME... 

Latest Insta360 plugin/reframe installed. 

[Sumeet Kumar Choubey]

Hi angelog272,

We're sorry to hear about this. Is this happening specifically while exporting in H.264 format or with other formats as well? Would you mind sharing a download link for the sample media with which you are experiencing this issue? It will help us diagnose the issue properly.

Thanks,

Sumeet

[Sumeet Kumar Choubey]

Status updated to Needs More Info.

[angelog272]

Hi - The normal preset I use is YouTube 1260p 4K Ultra HD.

Just tried ProRez LT and got the same result.

The file it's getting stuck on is here.

https://www.dropbox.com/scl/fo/8fb49nqlchv7bxj2qi6qm/ADMTv3QLCO_6vrMKnku_gQg?rlkey=gli16zjuincndenbq...

but i've done tests on other videos and it's happening with any insv file. File exporting straight from PPro works fine - doesn't work in ME...

[angelog272]

I belive it has something to do with the Insta360 Reframe plugin. When I remove that from the clip - it exports through ME. But obviously - I have to use the plugin. It's just strange that it's fine exporting from premiere but doesn't work in ME. When I open ME - I can see "insta360" flash by on the opening so I think the plugin is installed there as well.

[angelog272]

Is there any other info I can provide?

[angelog272]

Just wanted to check to see if the provided file was helpful and if there's any update. thank you.

[angelog272]

Hi Sumeet - this is still marked as "needs more info." what other info can I provide? thanks!

[Sumeet Kumar Choubey]

Hi angelog272,

Sorry for the delay. We were testing the issue at our end. It seems like the issue is happening because of the Insta360 Reframe effect. Media Encoder is able to render the sequence after disabling the effect. We will ask the team to check it further. For the time being, instead of Insta360 Reframe, you may try the VR Projection effect to frame your shot & then try exporting from Media Encoder. Hope it helps.

Thanks,

Sumeet

[angelog272]

Is there any documentation on how to use VR Projection to frame 360 video? I'm messing with it - and I don't understand how to use that effect to to stitch it together. thank you...

[angelog272]

This is what I get with GoPro Reframe. A giant stitch line.

This is what I get with VR Projection...

[MopedMichel]

I have the same Problem. ME cannot handle the Insta360 Files with Reframe Plugin. I use Premiere in the meantime to export. I hope Adobe or Insta360 can fix that bug

[theCTHman]

I had a similar issue earlier this week, however it seems that I'm no longer having this issue anymore. I took several 8k 360 videos with the Insta360 X4 and was hoping to batch export with Media Encoder overnight. ME kept crashing earlier this week when trying to export with an .insv source video, but after updating to the latest 24.5 Premier Pro update, it seems like they may have fixed the issue? I believe I do still have the Insta360 plugin active.

[angelog272]

Is there any update here?

[ChWard]

We believe the problem is with Insta360 and not with us. We have contacted them asking for feedback. I also see AME constantly crashing on quit when using their plug in. 

[angelog272]

Has Insta360 given any further information? I've updated the plugin and I'm still unable to export timelines that have these files in them. 

[angelog272]

Is there any update on this? Again - it seems very odd that it works exporting directly from PP but not in ME...

[angelog272]

Having the same problem now with Essential Graphics not exporting correcty.

https://community.adobe.com/t5/creative-cloud-desktop-bugs/elements-from-essential-graphic-export-di...

[angelog272]

Hi ChWard- has there been any response from Insta360? This problem has not gone away over several versions of PP... thank you.

[angelog272]

Thank you. It's just strange that I have no issues exporting directly from Premiere Pro. Only through Media Encoder.

[angelog272]

Several versions later and this issue remains...

[Peru Bob]

Did you try pausing AME and then restarting it?

[alphaPhantm]

I have the same issue.

Im using an Apple MacBook Pro M1 Max 64GB Ram.

I tried the latest PrePro & ME Version but also the Betas.

I didnt encounter this Probelm on a Windows Machine. On Windows it worked perfectly fine.  

[Westen Media]

Still having the same problem, guess it's because of the Reframe plug-in. Also tried to render the .insv file without any other effects (lumetri color etc.), only the Reframe FX. The renders keep getting stuck and will not do anything. Hope they will find a fix soon!

[alphaPhantm · Accepted solution]

Thry to uninstall all Insta360 Related Software. I also would recommend to deinstall Premiere Pro with all its plugins. Then make sure to install the newest Version of all the software especially the Reframe Plugin. After Reinstalling all you will have to Reframe Effects. A Insta360 Reframe and a Insta360 Reframe V2 Effect, make sure to use the V2. This should fix all your Problems. I had very intense contact to Insta360 about it and after many hours of explaining and basicly doing all the work for them they finally fixed it.