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Lumetri scopes not showing up

New Here ,
Apr 14, 2020 Apr 14, 2020

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My Lumetri scopes is not showing up in premiere 2020 I don't understand why it works with 2018 but not 2020 I never encountered a problem with adobe before and yes I tried resetting my settings and workspace

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Error or problem, User interface or workspaces

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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Does the panel not appear if you go to the menu bar: Window>Lumetri Scopes?

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New Here ,
Apr 20, 2020 Apr 20, 2020

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The panel is there, but there's nothing in it. Right clicking and selecting the various scopes does nothing but put checkmarks on the pulldown menu.

 

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New Here ,
Apr 21, 2020 Apr 21, 2020

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Yes, I've trashed my preferences.

 

Screen Shot 2020-04-21 at 4.25.44 PM.pngScreen Shot 2020-04-21 at 4.26.02 PM.png

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New Here ,
Jul 17, 2020 Jul 17, 2020

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Same problem here, it worked perfectly in the version before 2020..

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Explorer ,
Jun 26, 2021 Jun 26, 2021

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I am having the same problem. At home and the office, just starting this week.

I go into Color Workspace, click on scopes but it only shows an artifact of the editing window. The controls do not function and the scopes are not visible.

I am running 

AMD Ryzen 7 3700X 8-Core 3.7 GHz (4.3 GHz Max Boost), Windows 10, MSI Radeon RX 580 ARMOR MK2 8G OC GPU, CORSAIR - Vengeance RGB PRO 32GB (2PK 16GB) 3.2GHz PC4-25600 DDR4, ASUS ROG Strix B450-F Gaming Motherboard. wy program drive is a 970 EVO NVMe M.2 SSD 500GB (exchange for PRO version, see below) and my scratch disk is a 860 EVO SATA 2.5" SSD 250GB.

Uninstalled the program and reinstalling now.

 

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Explorer ,
Jun 26, 2021 Jun 26, 2021

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So after reinstalling and opening my project I did get the scope back but now my video preview in editing mode won't work. I started a new project, dropped in a video file and the preview now works but the scopes are now gone.

 

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Explorer ,
Jun 26, 2021 Jun 26, 2021

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So it works in whatever mode I open it in. If I open the project in editing mode the video preview works but scopes do not. If I open it in color work space the scopes are there and work but the preview in editing workspace does not.

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Adobe Community Professional ,
Apr 21, 2020 Apr 21, 2020

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Can you screenshot what you're seeing?

Have you tried trashing your preferences?

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New Here ,
Apr 21, 2020 Apr 21, 2020

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The project file works fine on my 2015 MacBook Pro, but it sucks having to edit on a laptop monitor.

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Adobe Community Professional ,
Apr 23, 2020 Apr 23, 2020

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Hmm...the media pending thumbnail on the lumetri panel possibly points to a media cache issue. Try clearing out your media cache as well. Then a reinstall if that doesn't work.

What are your system specs?

 

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New Here ,
May 15, 2020 May 15, 2020

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I'm having the exact problem described above.

I've deleted the media  cache, and reinstalled premier, but I still can't see anything in the scopes panel,

 

Any ideas what the issue could be?

 

Thanks

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New Here ,
May 18, 2020 May 18, 2020

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Same problem here. I can open the window, but there is nothing there. lumetri.jpg

Mac mini (Late 2012)

2,3 GHz Intel Core i7 Quad-Core

16 GB 1600 MHz DDR3

Intel HD Graphics 4000 1536 MB

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Adobe Community Professional ,
May 18, 2020 May 18, 2020

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It looks like your system doesn't meet the minimum requirements for running Premiere 2020 - specifically you don't have enough GPU memory. This is likely the reason it isn't displaying.

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Adobe Community Professional ,
May 18, 2020 May 18, 2020

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Does it appear with any other file types? Do you have any ProRes or DNX files? JPG?

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Adobe Community Professional ,
May 18, 2020 May 18, 2020

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Check you machines meet the requirements which can be found here:

https://helpx.adobe.com/uk/premiere-pro/system-requirements.html 

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Adobe Community Professional ,
Jul 17, 2020 Jul 17, 2020

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You need to fix the Pending Media first if system does meet min requirements.

How to Easily Fix Media Pending Error (After Render) in Adobe Premiere Pro

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Community Beginner ,
Aug 29, 2020 Aug 29, 2020

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I am getting the same thing. I have tried everything and I still get a blank, gray space when trying to pull up Scopes. I have a late 2012 Mac with NVIDIA GeForce GTX 660M 512MB Graphics card. It sound slike people think this may be the issue. In all honesty, this Mac may look old on paper, but it runs so great (knock on wood) I think I will just stay on 2019 until this thing dies.

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New Here ,
Aug 12, 2021 Aug 12, 2021

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LATEST

I just encountered the same problem.

 

The solution that worked for me was to open the "Color" workspace under the Window panel.

 

Scopes showed up and I was able to go back to my previous worksapace with scoped showing up.

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