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Media Encoder won't queue

New Here ,
Oct 24, 2013 Oct 24, 2013

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I'm running the latest build of Premiere CC. I can export sequences without issue but if I try to 'Queue' and send to Media Encoder, it won't show up. Basically, Media Encoder will launch automatically as it should be no job actually get's added...It just sits there. I've waited close to 30 minutes with no success. The behaivor is identical to whenever I just launch Encoder on it's own. Thoughts?

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correct answers 1 Correct answer

Adobe Employee , Nov 04, 2013 Nov 04, 2013
The AME team is investigating similar reports from other customers. While they have not yet nailed down the cause, the workaround they're recommending is to clear your AME preferences. The easiest way to do this is to hold Shift while launching AME.

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Adobe Employee ,
Oct 24, 2013 Oct 24, 2013

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The first thing I'd check is whether a process is hung. Start by closing Premiere Pro, AME, and any other Adobe video apps that are running. Then check Task Manager (Win) or Activity Monitor (Mac) and kill  any instances of PProHeadless, dynamiclinkmanager, or Adobe QT32 Server that remain. Note that dynamiclinkmanager routinely continues running for 20-30 seconds after quitting all Adobe programs that use DynamicLink.

Now try relaunching Premiere and exporting to AME. Any better luck?

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New Here ,
Oct 24, 2013 Oct 24, 2013

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I've tried all of the above as well as multiple restarts.... 😕

Oh and I'm on OSX by the way.

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New Here ,
May 08, 2015 May 08, 2015

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My media encoder CC doesnt want to render ??!? I need a fix!!

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Community Beginner ,
Sep 01, 2016 Sep 01, 2016

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The problem is that the After Effects and Media Encoder is not installed in the default directory, that is why the dynamic link wont work for me, so i had to write some commands in CMD, unfortunately i forgot what the command was, anyway, what it did was specifing the custom location of both programs so that he would know from what location to export.

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New Here ,
Dec 03, 2017 Dec 03, 2017

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None of this has helped at all. I'm on all the latest updates (2018) and this still isn't working. This is unreal.

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Participant ,
Dec 04, 2017 Dec 04, 2017

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Hey Braeden, have you reached out to Adobe support? They have been helpful for me a couple times in the past and actually did a remote login to help fix this.

I know it's nuts this is even an issue at all, but they can help you get back to work.

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Explorer ,
Nov 04, 2013 Nov 04, 2013

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I'm having a similar issue.

Essentially ever since upgrading my OS to Mavericks, Premiere CC can successfully "export", but it cannot "queue" into Media Encoder CC.

All that happens is Media Encoder launches and then it just sits there with a "Not currently encoding" status.

I've restarted, re-downloaded, and verified this issue on two separate machines running two seperate CC accounts.

This is becoming increasingly frustrating as it hinders our editing time, We used to be able to add sequences to the queue and keep on editing but now we must wait for each individual sequence to render.

Any recommendations?

iMac 27'' 2013

Mac OSX 10.9

3.5 GHz Intel Core i7

32 GB 1600 MHz DDR3

Adobe Premiere Pro CC

Version 7.1.0 (141)

Adobe Media Encoder CC

Version 7.1.0.174 (64-bit)

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Contributor ,
Nov 04, 2013 Nov 04, 2013

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The only thing I can add to this conversation is that I haven't had any problems like this on my Windows 7 machine, so I'd guess it's probably a Mac specific issue... (unless other Windows users can duplicate the issue)

Like Mark said, killing dynamiclinkmanager does the trick for me, on the rare occurance that "handshakes" from one Adobe application to another aren't happening. Sorry it's not working for you, and hopefully someone can help you out more.

Question: If you guys launch Adobe Media Encoder and try to do a File > Add Premiere Pro Sequence... does that work? Or is that also not working?

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Explorer ,
Nov 04, 2013 Nov 04, 2013

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TeekayCC,

Thanks for the info, that was my guess - a native issue with Mac's newest OS.

I tried the "Add Premiere Pro Sequence..." and it doesn't add a sequence, just sits there saying "Not currently encoding."

I've checked activity monitor and so far I have not observed "dynamiclinkmanager" in the task list.

I do see Core Sync, Creative Cloud, and Adobe CEF Helper

Kevin Monahan,

I know your question is directed at ExodusCry3, but I will add that I am trying to export via h.264 (specifically the youtube 720p 23.976 format) with the  maximum render quality box checked.

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Adobe Employee ,
Nov 04, 2013 Nov 04, 2013

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The AME team is investigating similar reports from other customers. While they have not yet nailed down the cause, the workaround they're recommending is to clear your AME preferences. The easiest way to do this is to hold Shift while launching AME.

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Explorer ,
Nov 04, 2013 Nov 04, 2013

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Mark Mapes,

This (holding down shift while AME launched) worked for me, thanks Mark Mapes.

I'm looking forward to the permanent fix!

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New Here ,
Nov 04, 2013 Nov 04, 2013

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I've seen the same problem here (OS X 10.8.5) and found I could clear the jam by changing the setting for Renderer: MPE Software Only, to MPE GPU (OpenCL). Then the export AME Queue worked and it still worked when I changed it back.

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Explorer ,
Mar 05, 2014 Mar 05, 2014

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Has there been any progress on this issue.  I am having the same problem and tried all the recommended solutions in this post to no avail.  A similar problem occurs for me when I try Analyzing a clip for speech recognition, AME opens but nothing gets added to the queue and nothing else happens.

Thanks

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New Here ,
Mar 24, 2014 Mar 24, 2014

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I'm having this problem too. Any progress on this issue yet?  I too have tried all the recommended solutions in this post to no avail. This really is an important part of our workflow. Please keep us updated.

Thanks

Rob

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Adobe Employee ,
Mar 25, 2014 Mar 25, 2014

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Exactly what version of AME is installed, WHMB TV & oatbean? Please report the precise version number as reported in the About box, e.g., 7.2.0.043.

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New Here ,
Mar 26, 2014 Mar 26, 2014

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My AME version number is 7.2.0.43 as found using Get Info on .app file. I can't get the application to launch fully as it hangs on one of the bundles, even after holding shift down. Takes somwhere between 3 and 5 minutes from double-clicking the app to when it hangs and stops progressing through the launch sequence.

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Explorer ,
Mar 26, 2014 Mar 26, 2014

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Hi Mark,

Our version number is 7.2.0.43

Thanks,

Rob

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New Here ,
Mar 26, 2014 Mar 26, 2014

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I'm using:

AME CS6 ver 6.0.2.81 (64-bit)  [Mac]

Premiere Pro CS6 ver 6.0.5 (001 (MC: 264587))  [Mac]

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New Here ,
Apr 08, 2014 Apr 08, 2014

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Any new news yet on this broken feature? Not being able to queue is causing me some significant workflow issues today.

Rob

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Adobe Employee ,
Apr 08, 2014 Apr 08, 2014

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This is a case where I suspect we're not dealing with a single root problem that's biting all of you. The symptom is the same--or at least similar--but I'd wager there are at least two different causes. Especially in your case, Rob, because you're the only one on CS6.

On the CC front, one scenario that can result in this problem is that certain components, especially DynamicLink, do not match between PPRO and AME. (Or so I've heard; I'm not directly involved with investigations of these issues.) So for those of you on CC, I recommend applying the update to both Premiere and AME.

You're on the latest versions of CS6, Rob, so I'm not sure what to recommend. Have you tried either dragging your sequence(s) to AME or using AME's Import command rather than PPRO's Export?

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New Here ,
Apr 08, 2014 Apr 08, 2014

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I just tried dragging my sequence into AME and it took about 20 seconds to appear in the queue list then all of the controls were unusably sluggish (i.e. it took over 10 seconds for any link or pullown to activate it even took over 10 seconds for the "cancel" button to work. Could that provide a clue?). Is there anything I could uninstal, etc. to get this feature back?

Thanks,

Rob

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Participant ,
Apr 14, 2014 Apr 14, 2014

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I'm experiencing similar issues but with multiple exports.  I was trying to send three timelines all the queue with the result being Premiere hanging and having to Force Quit. After that even a single export via the queue would result in a hang.  It would allow me to export directly out of Premiere however.

I cleared the cache and restarted AME with shift held to clear preferences.  That did allow a single timeline to go out through the queue.  However when I try to send multiple timelines out I still get a hang on Premiere.

I'm on OS 10.9.2, AME 7.2.2.29, Premiere 7.2.2

Anyone else having this issue with multiple exports to the queue?

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Participant ,
May 07, 2014 May 07, 2014

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Yes mcnallyj, that is exactly my issue to the letter. I have the same versions of each program as you also.

Here are my system specs FWIW.

Mac Pro Mid-2012

3.33 GHz 6-Core Intel Xeon

32GB 1333 MHz DDR3 ECC RAM

Dual ATI-Radeon HD 5770 1024 MB Graphics Cards

OS 10.9.2

Thank you. Let's all send bug reports, shall we?

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New Here ,
Nov 20, 2015 Nov 20, 2015

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THIS IS IT! THIS IS WHAT FIXES IT! for months my AME wouldn't importat anything. started it up holding shift and it worked. thanks!

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