We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
I'm running the latest build of Premiere CC. I can export sequences without issue but if I try to 'Queue' and send to Media Encoder, it won't show up. Basically, Media Encoder will launch automatically as it should be no job actually get's added...It just sits there. I've waited close to 30 minutes with no success. The behaivor is identical to whenever I just launch Encoder on it's own. Thoughts?
The first thing I'd check is whether a process is hung. Start by closing Premiere Pro, AME, and any other Adobe video apps that are running. Then check Task Manager (Win) or Activity Monitor (Mac) and kill any instances of PProHeadless, dynamiclinkmanager, or Adobe QT32 Server that remain. Note that dynamiclinkmanager routinely continues running for 20-30 seconds after quitting all Adobe programs that use DynamicLink.
Now try relaunching Premiere and exporting to AME. Any better luck?
I've tried all of the above as well as multiple restarts.... 😕
Oh and I'm on OSX by the way.
My media encoder CC doesnt want to render ??!? I need a fix!!
The problem is that the After Effects and Media Encoder is not installed in the default directory, that is why the dynamic link wont work for me, so i had to write some commands in CMD, unfortunately i forgot what the command was, anyway, what it did was specifing the custom location of both programs so that he would know from what location to export.
None of this has helped at all. I'm on all the latest updates (2018) and this still isn't working. This is unreal.
Hey Braeden, have you reached out to Adobe support? They have been helpful for me a couple times in the past and actually did a remote login to help fix this.
I know it's nuts this is even an issue at all, but they can help you get back to work.
I'm having a similar issue.
Essentially ever since upgrading my OS to Mavericks, Premiere CC can successfully "export", but it cannot "queue" into Media Encoder CC.
All that happens is Media Encoder launches and then it just sits there with a "Not currently encoding" status.
I've restarted, re-downloaded, and verified this issue on two separate machines running two seperate CC accounts.
This is becoming increasingly frustrating as it hinders our editing time, We used to be able to add sequences to the queue and keep on editing but now we must wait for each individual sequence to render.
iMac 27'' 2013
Mac OSX 10.9
3.5 GHz Intel Core i7
32 GB 1600 MHz DDR3
Adobe Premiere Pro CC
Version 7.1.0 (141)
Adobe Media Encoder CC
Version 184.108.40.206 (64-bit)
The only thing I can add to this conversation is that I haven't had any problems like this on my Windows 7 machine, so I'd guess it's probably a Mac specific issue... (unless other Windows users can duplicate the issue)
Like Mark said, killing dynamiclinkmanager does the trick for me, on the rare occurance that "handshakes" from one Adobe application to another aren't happening. Sorry it's not working for you, and hopefully someone can help you out more.
Question: If you guys launch Adobe Media Encoder and try to do a File > Add Premiere Pro Sequence... does that work? Or is that also not working?
Thanks for the info, that was my guess - a native issue with Mac's newest OS.
I tried the "Add Premiere Pro Sequence..." and it doesn't add a sequence, just sits there saying "Not currently encoding."
I've checked activity monitor and so far I have not observed "dynamiclinkmanager" in the task list.
I do see Core Sync, Creative Cloud, and Adobe CEF Helper
I know your question is directed at ExodusCry3, but I will add that I am trying to export via h.264 (specifically the youtube 720p 23.976 format) with the maximum render quality box checked.
The AME team is investigating similar reports from other customers. While they have not yet nailed down the cause, the workaround they're recommending is to clear your AME preferences. The easiest way to do this is to hold Shift while launching AME.
This (holding down shift while AME launched) worked for me, thanks Mark Mapes.
I'm looking forward to the permanent fix!
I've seen the same problem here (OS X 10.8.5) and found I could clear the jam by changing the setting for Renderer: MPE Software Only, to MPE GPU (OpenCL). Then the export AME Queue worked and it still worked when I changed it back.
Has there been any progress on this issue. I am having the same problem and tried all the recommended solutions in this post to no avail. A similar problem occurs for me when I try Analyzing a clip for speech recognition, AME opens but nothing gets added to the queue and nothing else happens.
I'm having this problem too. Any progress on this issue yet? I too have tried all the recommended solutions in this post to no avail. This really is an important part of our workflow. Please keep us updated.
Exactly what version of AME is installed, WHMB TV & oatbean? Please report the precise version number as reported in the About box, e.g., 7.2.0.043.
My AME version number is 220.127.116.11 as found using Get Info on .app file. I can't get the application to launch fully as it hangs on one of the bundles, even after holding shift down. Takes somwhere between 3 and 5 minutes from double-clicking the app to when it hangs and stops progressing through the launch sequence.
Our version number is 18.104.22.168
AME CS6 ver 22.214.171.124 (64-bit) [Mac]
Premiere Pro CS6 ver 6.0.5 (001 (MC: 264587)) [Mac]
Any new news yet on this broken feature? Not being able to queue is causing me some significant workflow issues today.
This is a case where I suspect we're not dealing with a single root problem that's biting all of you. The symptom is the same--or at least similar--but I'd wager there are at least two different causes. Especially in your case, Rob, because you're the only one on CS6.
On the CC front, one scenario that can result in this problem is that certain components, especially DynamicLink, do not match between PPRO and AME. (Or so I've heard; I'm not directly involved with investigations of these issues.) So for those of you on CC, I recommend applying the update to both Premiere and AME.
You're on the latest versions of CS6, Rob, so I'm not sure what to recommend. Have you tried either dragging your sequence(s) to AME or using AME's Import command rather than PPRO's Export?
I just tried dragging my sequence into AME and it took about 20 seconds to appear in the queue list then all of the controls were unusably sluggish (i.e. it took over 10 seconds for any link or pullown to activate it even took over 10 seconds for the "cancel" button to work. Could that provide a clue?). Is there anything I could uninstal, etc. to get this feature back?
I'm experiencing similar issues but with multiple exports. I was trying to send three timelines all the queue with the result being Premiere hanging and having to Force Quit. After that even a single export via the queue would result in a hang. It would allow me to export directly out of Premiere however.
I cleared the cache and restarted AME with shift held to clear preferences. That did allow a single timeline to go out through the queue. However when I try to send multiple timelines out I still get a hang on Premiere.
I'm on OS 10.9.2, AME 126.96.36.199, Premiere 7.2.2
Anyone else having this issue with multiple exports to the queue?
Yes mcnallyj, that is exactly my issue to the letter. I have the same versions of each program as you also.
Here are my system specs FWIW.
Mac Pro Mid-2012
3.33 GHz 6-Core Intel Xeon
32GB 1333 MHz DDR3 ECC RAM
Dual ATI-Radeon HD 5770 1024 MB Graphics Cards
Thank you. Let's all send bug reports, shall we?
THIS IS IT! THIS IS WHAT FIXES IT! for months my AME wouldn't importat anything. started it up holding shift and it worked. thanks!