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Media Encoder won't queue

New Here ,
Oct 24, 2013 Oct 24, 2013

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I'm running the latest build of Premiere CC. I can export sequences without issue but if I try to 'Queue' and send to Media Encoder, it won't show up. Basically, Media Encoder will launch automatically as it should be no job actually get's added...It just sits there. I've waited close to 30 minutes with no success. The behaivor is identical to whenever I just launch Encoder on it's own. Thoughts?

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correct answers 1 Correct answer

Adobe Employee , Nov 04, 2013 Nov 04, 2013
The AME team is investigating similar reports from other customers. While they have not yet nailed down the cause, the workaround they're recommending is to clear your AME preferences. The easiest way to do this is to hold Shift while launching AME.

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replies 124 Replies 124
New Here ,
Nov 11, 2014 Nov 11, 2014

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Hey Mark,

My native import setting and checkbox has disappeared. I have tried uninstalling and reinstalling everything as well as all the fixes above. Where would it have gone, and how can I get it back? Thanks.

Blessings,

Kelley

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Adobe Employee ,
Nov 11, 2014 Nov 11, 2014

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Please post a screenshot of AME's About box.

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New Here ,
Nov 12, 2014 Nov 12, 2014

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Screen Shot 2014-11-12 at 2.11.31 PM.png

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Adobe Employee ,
Nov 12, 2014 Nov 12, 2014

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The Import Sequences Natively option wasn't added until 7.1.

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New Here ,
Nov 14, 2014 Nov 14, 2014

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I just figured it was there, because I have been able to queue from the beginning of having CS6, and now it is not working. So, I figured that not being there was the problem. I don't know how - a colleague must have done it, because I didn't want to do it - but the machine was updated to OS X 10.9.5 a few months ago. Any ideas on how to get Queue working again? Thanks.

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Adobe Employee ,
Nov 15, 2014 Nov 15, 2014

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I'm not aware of any magic bullet fixes. It will take some troubleshooting to identify the cause of the problem, and its solution. You may have better fortune getting assistance with this on the AME forum given that the problem involves queuing export jobs to that app.

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Explorer ,
Jul 14, 2018 Jul 14, 2018

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Nope. The encode shows up in the Queue but the encoding render just hangs.

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Explorer ,
May 24, 2014 May 24, 2014

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Same issue for me - Mavericks, 7.2.2 - queuing to AME hangs on "Preparing data for export". Tried shift-launch AME, no dice.

I just upgraded to CC with trepidation on financial grounds. Now this is the second considerable bug I've hit in PPro CC, that was working fine in CS6.

This rapid release model sounds good on paper, but not if the software doesn't get well tested before shipping. This plus disappointing CDNG support and clunky Speedgrade integration (I basically gave up on it) has me this close to getting a refund. The key benefits of CC for me are a wash, and now I have two new issues. I'm paying monthly for a regression.

/rant

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Explorer ,
Jun 20, 2014 Jun 20, 2014

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I am having the same issue, among others, after updating to CC 2014 yesterday.

Quad Core Xeon 3.2 GHz,

16GB 1333MHZ ECC Ram

Nvidia K2000

Windows 7.

Unchecking import natively and holding shift while launching (if that even applies to Win7!?!) seemed to get it working, but the resulting render had media offline graphics present, even though the media is not offline. It's not even dynamically linked, which I know can cause some issues. Plain old AVCHD and .MOV footage.

My renders are taking about 25%-30% longer as well, with seemingly all variables the same.

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Participant ,
Jun 20, 2014 Jun 20, 2014

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I hadn't thought of it because I've been used to the workaround (simply

dragging the sequences from Premiere into Media Encoder). But after reading

your post I decided to check again and unfortunately still have the same

issue.

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New Here ,
Jul 11, 2014 Jul 11, 2014

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I have the exact same problem on win7 with latest build CC 2014. Tryed the preferences and Shift thing, did not work for me. This is very anoying, the only workaround that worked for me is to drag and drop the seqences from the PP Bin to AME..... not cool.

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New Here ,
Jul 23, 2014 Jul 23, 2014

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I'm having the same problem except dragging individual sequences still won't open in AME.

I'm using CC 2014 on a PC and have tried all the work arounds mentioned here to no avail. Any suggestions?

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Adobe Employee ,
Jul 24, 2014 Jul 24, 2014

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@Zephski: Please post a screenshot of the About boxes for Premiere Pro and AME.

@BarnDoorCreative: I suspect that either a process is hung or something's awry with your project. Here's what I recommend:

  1. reboot your computer.
  2. launch Premiere, create a new project, create a Bars & Tone and add it to a sequence, and save.
  3. with the sequence selected, File>Export>Media, then Queue.
  4. If the sequence successfully queues to AME, then open your real project and try exporting a sequence.

@wickygallone: Something's awry that you have to reopen the Encoding panel every time AME launches. Assuming AME closes normally, the current state of workspace should be saved to the AppPrefs. Try this: launch AME, go Window>Workspace>Reset Default Workspace, close and relaunch AME. If the Encoding panel is MIA again, track down the file AMEPrefs.xml and checking the Date Modified. If it was saved within the last few minutes, I'd delete it and then launch AME. If it's older, then something is interfering with the prefs being saved, which we should troubleshoot before you take any action. So report back with the platform you're on and the exact version of AME you're running.

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Participant ,
Jul 25, 2014 Jul 25, 2014

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I don't know when it happened but sending from Premiere to AME now works

for me again. Wish I knew what happened so I could share but I literally

didn't do anything except try again.

Maybe it had something to do with updating to Mavericks 10.9.4 although

that doesn't make sense to me. But that's the only that's changed since the

last time I tried.

Unfortunately, if that is the solution (and I doubt it), that doesn't help

our Windows-using friends.

On Thu, Jul 24, 2014 at 11:35 PM, Mark Mapes <forums_noreply@adobe.com>

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Participant ,
Jul 29, 2014 Jul 29, 2014

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Broken again as of the 2014.0.1 update...

On Fri, Jul 25, 2014 at 9:05 AM, Nicholas Seaney <

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Adobe Employee ,
Jul 29, 2014 Jul 29, 2014

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In another thread on the same general problem, a user reported that clearing his prefs resolved the issue: Re: Problems with "queue" to Media Encoder, Post #8.

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Participant ,
Dec 12, 2014 Dec 12, 2014

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I've been going around to the different threads I've been looking for answers in and sharing my results. Mr. Mapes, I had the same results as below replacing my own footage with bars/tone:

Looks like audio compression is the issue.

I use single-band compression on all my main audio to keep the peaks from going above -12dB. I just did a test-send of the same sequence from Premiere to AME. Once with, and once without the compression audio effect. When I removed all effects from the audio, Premiere sent it to AME no problem. When I put the effects back on a tried to re-send, it did the same thing it's been doing to me for the past 8 months. Premiere hangs and AME never receives the data.

I've been using this audio compression technique for longer than the issue has been happening. I distinctly remember it starting on version 7.2 (see my reply from April 29, 2014 here: Re: Premiere CC 7.2.2 crashes when trying to export via Media Encoder)

Every version since, including CC 2014 has had this issue for me.

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Community Beginner ,
Dec 23, 2014 Dec 23, 2014

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That's dead right Punker! Thanks for your suggestion. Just deleting the multiband compressor or using the old legacy one fixes the problem for me.

Exporting a wav - with the compressor on - importing the wav into the timeline and muting the tracks with the compressor on is a workaround.

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Community Beginner ,
Nov 13, 2016 Nov 13, 2016

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Has anyone tried just waiting? I've found when exporting to queue it takes a minute (or less) to actually show in the queue folder/window, although it doesn't look like anything is happening.. it is. I use Mac Pro tower (2008) - so that's probably why it takes about 15 seconds to do anything.

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Community Beginner ,
Jul 16, 2014 Jul 16, 2014

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Thanks for the trick. CC June 2014 does have many issues....

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Community Beginner ,
Jul 18, 2014 Jul 18, 2014

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I'm a neophyte with these programs but recall having queuing ability before updating to the 2014 version. I need to be able to select multiple I/O sections of a timeline and generate a queue so I don't spend ages watching a progress bar. Would there be a way to do a workaround for this? Thank you.

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Community Beginner ,
Jul 19, 2014 Jul 19, 2014

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My problem was that that encoding window wasn t showing by default. I have to reopen it each time now

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Community Beginner ,
Jul 19, 2014 Jul 19, 2014

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I have a new iMac with 10.9.4 and each time I go to Export in Pr CC I get a message which tells me that there is a newer version of AME available but I have the latest version installed. I've even tried to uninstall AME and reinstall but this doesn't solve this. I am wondering if this inability to recognize the latest version of AME may have something to do with the queueing as well. Any thoughts?

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Engaged ,
Sep 05, 2014 Sep 05, 2014

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What's up with Adobe? All of a sudden, PP CS6 no longer works with AME. I Queue from Pr and AME launches with file in Queue. I press Render button, and it takes several minutes before anything shows up in a the Encoding tab. When it does, I get an endless "Connecting to Dynamic Link server..." message, before finally, after several minutes, it fails. Log states that it can't read the source file. I suspect this is a Dynamic Link issue, since the source file is exactly where the log says it should be. I've noticed recently that Dynamic Link hung up also when trying to send a clip to Ae to round trip effects back to Pr. I just ended up doing the work in Ae and imported it manually into Pr. So much for the heralded 'interoperability'. You spend a couple grand on CS6 Master Collection to have all the tools, and many of them have all kinds of issues. Au, for example, crashes 75% of the time when I open it. Reopen it again and it works fine. Ae often continually gives me 'program has stopped working' dialog with an option to quit, and many times it is talking about one of many instances it has launched in the background, and when I say 'quit', the main program I see just keeps on working. And now, out of the blue, Pr / AME queuing stopped working. It has worked, but that is the beauty of Adobe products: "life is like a box of chocolates, you never know what you're gonna get", or if it is going to work when you have a deadline to meet. So, has anybody solved this issue? Seems it's been going on for some time now. BTW, I'm on CS6 on an HP Z820. Win 7 Ultimate.

And [expletive deleted] with that stupid-ass sheep sound when there is an error. Who thought THAT was a good idea. Probably the same [person] who wrote the interface between Pr and AME. I'm so fed up with crappy SW from Adobe. Wish there were other options. And they keep telling me I should RENT this crap?

=================================================================

Edited by moderator to remove expletive and offensive personal attack. Rant all you like, but try to be respectful to the people behind the programs.

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Adobe Employee ,
Sep 05, 2014 Sep 05, 2014

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Hi GrizzlyAK,

Sorry for your issues. This is a post about Premiere Pro CC and AME CC. You may want to start your own CS6 post.

Thanks,

Kevin

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