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kdoc2
Inspiring
June 22, 2016
Answered

Mercury Playback Engine now Software Only

  • June 22, 2016
  • 4 replies
  • 17745 views

Just did the Adobe updates, and Premier now will only use Mercury Playback Engine Software Only--it previously used Hardware Acceleration. For years, and until today,I have used a slightly changed "cuda_supported_cards.txt , adding my card to the list: "GeForce GTX 260".  That has always worked, and i haven't even looked for that txt file recently. Now i discover that there is no such file any more, and with this upgrade the Mercury Playback engine is only software related now.

This is a Windows machine, NVidia GeForce GTX 260. Under Display I tried to update, and got a message that it's up to date (didn't go into the site though). I can't find any settings to change, but am very unfamiliar with such cards.

How should i regain Hardware capability.

Thanks very much

kdoc

This topic has been closed for replies.
Correct answer kulpreet singh

Hi Kdoc,

Premiere Pro 2015.3 can work with video cards designed on latest architecture.

We have seem issues in which Premiere Pro is not able to detect the legacy cards.

I would suggest you to roll back the video driver but still cannot guarantee that it will work with Premiere Pro 2015.3

If you want you can roll back to the previous version of Premiere pro:

https://forums.adobe.com/thread/2170895

Thanks,

Kulpreet Singh

4 replies

danielp69473249
danielp69473249
Participant
May 30, 2017

Hi, gtx 970 is legacy for this version ?

R
RjL190365
Legend
July 4, 2016

Sorry, but as I stated in the thread that kulpreet linked to, Premiere Pro CC 2015.3 requires not only CUDA Compute Capability version 2.0 or higher, but also driver version 353.xx or higher in order for MPE CUDA GPU acceleration to work at all. Unfortunately, your GTX 260 is now eight years old, and obsolete, because its CUDA Compute Capability version is only 1.3, and the driver support has already ended at version 341.xx.

K
kdoc2Author
Inspiring
July 4, 2016

Yes, thanks RjL: That's why I'm planning on a new card, as implied by my question. I don't understand Cuda Compute Capability, it's versions, etc--so that's why I was asking for suggestions in the "lower" pricerange--whether the 970 is the best choice or whether there are others i should consider. I'd like to know that and also if you have a reference about CUDA Compute Capability and its versions. Thanks to you, Kulpreet and others.

kdoc

P
PmPhotographic
Inspiring
July 4, 2016

HI,

I am now considering a replacement card, and have been given some bad information today by technical support.  I tried to check if a Quadro M2000 is supported by PPro latest version.  I was confused because adobe list the suitable cards here

Premiere Pro System Requirements for Mac OS and Windows but the M2000 is not listed.

NVidea show it as a good performance card here Adobe Premiere Pro CC - Faster Video Editing | NVIDIA

Unfortunately, from Tech support I was pointed here http://www.adobe.com/content/dam/Adobe/en/products/creativesuite/production/cs6/pdfs/adobe-hardware-performance-whitepap… , but this is from early 2014 and lists my FX2800 and so is no longer valid information.  This could have lead me to a very expensive mistake!

P
PmPhotographic
Inspiring
June 22, 2016

HI

I have noted this in the past, usually it clears on closing and reopening PPro.  My card is a NVidea FX3800 installed in a HP workstation and Ive had this occurring for a long time .  This combination was chosen as both were Adobe certified at the time

K
kdoc2Author
Inspiring
June 22, 2016

I apologize for the ignorant question, but can one of you explain to me the value of rendering the sequence (given there is currently no GPU Acceleration), versus the value of getting the Cuda Hardware to work. As mentioned, going back in versions will have the considerable disadvantage of preventing upgrades--indefinitely!  BTW: rebooting system didn't do anything.

kdoc

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
June 23, 2016

Hi kdoc2,

explain to me the value of rendering the sequence (given there is currently no GPU Acceleration), versus the value of getting the Cuda Hardware to work.

With a GPU enabled for hardware acceleration, encoding is much faster if you have GPU accelerated effects, scaling, etc. If you have none of the things that engage GPU processing, then a software rendering of the sequence will not be any faster, theoretically.

This blog post should clear up any other questions: CUDA, OpenCL, Mercury Playback Engine, and Adobe Premiere Pro | Creative Cloud blog by Adobe

BTW, your NVIDIA video card barely meets minimum requirements. I would recommend a more powerful GPU for HD video and beyond with the latest versions of our software and going forward.

My colleague warned about the latest NVIDIA drivers and he is very correct, these are meant for only the most recent GPUs and their updated architecture, so they are too new for your legacy GPU. They have caused massive issues for others trying to do the same thing. If you have installed drivers within the last few weeks, you should roll them back to those that you were running earlier.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
kulpreet singh
kulpreet singhCorrect answer
Inspiring
June 22, 2016

Hi Kdoc,

Premiere Pro 2015.3 can work with video cards designed on latest architecture.

We have seem issues in which Premiere Pro is not able to detect the legacy cards.

I would suggest you to roll back the video driver but still cannot guarantee that it will work with Premiere Pro 2015.3

If you want you can roll back to the previous version of Premiere pro:

https://forums.adobe.com/thread/2170895

Thanks,

Kulpreet Singh

K
kdoc2Author
Inspiring
June 22, 2016

Thanks Kulpreet,

1. I doubt an earlier driver will work: the 260 has always been off your list, but worked fine before once I changed that cuda_supported_cards.txt file to include it's name. Is there any reason why an earlier driver would work, and if so, which one to choose?

2. If I render the sequence I"m working on periodically will things run pretty well: It ran through smoothly the first time, though the line stayed red above?

3. Is it highly likely by rolling back to 9.2 I should be back and OK? The disadvantage of this is that I won't be able to ever update!

4. Is Adobe going to fix this, so that cards that worked before will continue to work--I guess the alternative is a new card. I hate to go that root now--cost considerations--do you have a suggestion for someone, an amateur, generally working on 1 TL, some 2 TL's, very rarely 3.

5. Isn't it bad form for Adobe (I know you work for them) to create an update which excludes all but the latest architecture--Adobe forces people, even those with previously acceptable cards, to scurry around for a new card?

Thank you

kdoc

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