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SSavanyu-Mac
SSavanyu-Mac
Known Participant
November 13, 2019
Question

Mercury transmit constantly crashes on Premire Pro 2020

  • November 13, 2019
  • 1 reply
  • 2506 views

The saga continues.... Mercury transmit on premire pro is TOTALLY BROKEN!!!

 

My setup is an HP Z8 workstation with 64 gigs of ram, LG 32" 4K monitor as my main screen and a Samsung 50" TV as my secondary monitor (mercury transmit). This scenario has been working very well until windows updated to 1903. Then I started to see lines and tearing on the samsung monitor.

Just upddated my CC apps to the 2020 versions. Windows 10 is running their latest "Creator Verison 1903" Updated the Nvidia Quadro P5000 Graphics card drivers to their latest version with Nvidia Clean install. Reset the adobe preferences on Premire to factory.

I start Premiere. Simple edit project, some text, and a single video. do a simple move of a text element. Premire just shuts down.

 

I am at my wits end and about to trash an expensive edit system and go back to editing with Final Cut Pro on a Mac.

Any help would be greatly appreciated.

This topic has been closed for replies.

1 reply

Wes Howell
Adobe Employee
Wes Howell
Adobe Employee
November 14, 2019

Hello,


Happy to lend a hand here.  Sorry to hear that you're experiencing some issues.

I have a few questions for you.

 

As I understand it, this issue occured after updating Windows using an older version of Premiere Pro?  Premiere 2019?

 

Is Premiere crashing?  What happens when Premiere shuts down? Does the Adobe Crash Report Dialog pop up?

If you change your GPU settings to software only (Project Settings) does this help?  Trying this may help us determine if this is driver related. Sounds like it could be.

 

Wes Howell

Premiere Pro Quality Engineer

SSavanyu-Mac
SSavanyu-MacAuthor
Known Participant
November 14, 2019

Hi Wes,

I am soooo frustrated with Adobe Premiere right now that I am about to trash a $10,000 HP workstation PC, cancel my Creative Cloud subscriptions and move back to Apple final cut Pro.

Here is the latest. Spent 2 hours on chat with Nvidia this morning to no avial. I have just uninstalled Premiere Pro 2020 and will try to reinstall it. This all started last september when Windows updated the machine to version 1903. I was getting lines and tearing on the mercury transmit monitor that were unacceptable. I have tried everything I can think of based on the forums, chats with Nvidia support and experimentation. The straw that broke the camels happend todya when I scaled a PNG on a video and the image dissapeared. I have never been so frustrated and disappointed with Adobe and Nvidia as I am right now.

Sorry for the rant, but I have projects I need to complete and don't have the time for science projects.

I have been a happy and loyal Adobe usere for several years with no isuues until now.

Please help me get this resolved!

Wes Howell
Adobe Employee
Wes Howell
Adobe Employee
November 14, 2019

Hello, 

I understand you're frustrated. I hear you.

 

The most helpful thing for me is acquiring more details and information.

Can you respond to my previous questions? 

Also, I'd like to quickly confirm that you're not using 3rd party hardware or drivers?

 

I could also work with you to scheduel some direct support if you would prefer.

 

Wes

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