Mercury Transmit - Playback Monitor goes white

[roblawmps]

Hi.

Running late 2013 Mac Pros with AMD FirePro D700s and Yosemite OSX and Premiere 2015.3. No system changes / updates have been made and MT had been functioning all Summer with the update to 2015.3, but now playback on my 3rd monitor which is set up for Mercury Transmit will go white and stay that way even if you navigate back to the desktop. I can get it to revert if I disable MT or unplug and replug the HDMI monitor cable.

I have tried resetting the NVRAM, disabling OpenCL to no avail. Also, worth mentioning we have 15 similar hardware set-ups and it only pops up on about 3 machines so far.

I have seen similar complaints, but no tangible solution. Can anyone please assist?

Thank you.

[chrisw44157881]

check if those firepros are the ones covered under the apple gfx recall notice.

[roblawmps]

They were, and replaced.

[gandem_]

Have a very similar setup to yours. I've had an experience in the past similar to what you are having now. Drove me crazy. In the end, I had stretched my sequence line a pixel too far over and it crossed over to my second monitor. I believe this disabled, or at least caused issues with my MT (third) monitor. You can also try resetting your work space under the Window pull down menu to see if that has become corrupt.

[roblawmps]

It doesn't appear to be a corrupt workspace. I tried resetting, I tried trashing workspaces with CS Repair, nothing yet.

[chrisw44157881]

are they all the same resolution? there was a resolution bug a while back if two monitors had different resolutions.

up to date gfx drivers? rolling back drivers sometimes helps.

since you said you have identical systems, you cold swap out the gfx card and/or compare driver versions to easily isolate the issue.

[roblawmps]

The playback is 1920 x 1080 and the others are 1920 x 1200, but this is across the board here and, like I said, only a few machines were exhibiting this. They all have the same drivers, etc, we update them as a whole.

[Kevin-Monahan]

Hi Roblawmps,

Most of the time, it has to do with overlapping UI items. Double check this.

Thanks,
Kevin

[chrisw44157881]

some other people said that changing your workspace to the color workspace preset and then restarting fixed this.

[Kevin-Monahan]

Thanks for the tip, Chris!

Kevin