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Messaggio di errore durante l'import: file non supportotato o danneggiato

New Here ,
Feb 03, 2023 Feb 03, 2023

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Ciao a tutti, con Premier pro 2023 non riesco ad importare nessun tipo di file, neanche gli mp4. Mi dice che i file sono danneggiati o non supportati. Non so più cosa fare.. AIUTO

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correct answers 1 Correct answer

New Here , Mar 19, 2024 Mar 19, 2024

Good morning, in order to solve the problem, I had to reformat the whole pc and reinstall all programs.

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Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hello @Christyn.Gonzalez 

Thanks for the message. No other editors are commenting or upvoting your bug report. Are you still having this issue? I have a feeling the bug was fixed last year. Let the team know. If not, the team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hello @Christyn.Gonzalez 

Thanks for the message. No other editors are commenting or upvoting your bug report. Are you still having this issue? I have a feeling the bug was fixed last year. Let the team know. If not, the team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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New Here ,
Mar 19, 2024 Mar 19, 2024

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Good morning, in order to solve the problem, I had to reformat the whole pc and reinstall all programs.

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Thank you so much for reporting back, @Christyn.Gonzalez. I am sorry for the hassle it took be clear of the bug. Please take care.

 

Thanks Again,
Kevin

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