missing half of video

[ya boi guzma]

so this is probably a rookie mistake but why when i import my video is only half of it showing on screen as in i can only see half of what should be showing and yes i do have it set to fit so please help im very confused

[John V Knowles]

Do your output specs match your sequence settings? In other words, are you editing at one size (like HD) and then exporting to a different size?

WM

[ya boi guzma]

yes they match in the video two people are talking but when i transfer it over it only shows one person and the other persons shoulder

[John V Knowles]

Can you post a screen shot that shows your entire Export window?

[ya boi guzma]

[ya boi guzma]

is that what you wanted if not sorry im really new to this

[John V Knowles]

Yes! That's exactly what I needed, you did great. 

Now here's a few things I notice:

• Did you mean to output using the AS-11 preset? If so that's fine, but if you aren't using that for it's purpose (broadcast MXF delivery) or you just picked it randomly then we need to change that.
• I'm looking at your source footage in the project window (left side) and I'm not seeing the second person there either. Are you saying the frame should be wider to show the other person? Because it doesn't look that way in the original footage.
• Pay attention to the SUMMARY section in the Output window – see how it says that your SOURCE is 540x480, a 1.185 aspect ratio and 29.97 framerate? Now look at the OUPUT: see how none of those parameters match? The frame size, rate, and aspect ratio are not the same. Unless you are specifically outputting to a different size and frame rate from your source sequence those should all match.
• Because your frame sizes don't match, you're getting black bars on either side; it's called pillarboxing. Your source is 480 pixels wide but the output size is 576 pixels wide. Because you selected Scale to Fit the program is making sure nothing is cropped off the top or bottom so it's placing the entire clip inside the frame – and because it's smaller there are blank spaces on the sides.

Now, let's back up. What are you trying to output? Is this for broadcast, the web, a high-res master file? Tell me what your end goal is and I'll walk you through the steps to get there.

WM

[ya boi guzma]

it is for a school EAST project and my main problem was as soon as i brought the original file into premier it cut off one side here is a image of the original video

[ya boi guzma]

btw sorry its taking so long to reply im in a specific time frame at school where i can use a computer to access the website (i dont own a phone,computer,etc)

[John V Knowles]

NP. 

How are you bringing the clips into Premiere? Are you just using the Import command? It should not be cutting off the footage like that.

If you are just using Import, try using the Media Browser window. Navigate to your footage folder in the sidebar, select your clip and right-click to Import. It's a different method for importing and the preferred way to bring in raw footage from cameras.

WM

[ya boi guzma]

i am opening the file folder and dragging them from the folder window to the premier window.

[John V Knowles]

Okay, try using the Media Browser tab. Navigate to your footage folder inside there and right-click to Import. Do not drag and drop.

WM

[ya boi guzma]

no matter what i do it is still cutting off i have tried all settings i cant figure out how to fix it i have imported all different ways as well

[John V Knowles]

Would you be able to post a short clip online? Or else I could DM you an email address and you could use WeTransfer or Dropbox to send me a file. I feel like I need to get my hands on one of these problem clips to see if I can replicate the issue.

[ya boi guzma]

could you send the email

[John V Knowles]

DM sent!

[Ann Bens · Accepted solution]

I am guessing as its mpg footage OP is dealing with this issue:

MOD/MPG interpreted wrong

Solution was to use CS6 but that is no longer available.

Other option is transcoding with Handbrake.

[John V Knowles]

Aha! Good catch Ann. I didn't know this was a thing, but the OP is clearly using an older camera so it makes sense. I'm assuming AME would also crop the footage, so a third-party encoder is the best solution?

WM

[ya boi guzma]

how would i do that exactly?

[John V Knowles]

Thanks for sending me the video clip. I saw the same behavior on my end, so I think @AnnBens called it – there is a conflict with the MPG footage from that camera and Premiere Pro. The only solution I can see is to transcode the footage –– meaning that you convert it to another format before you import it into Premiere. 

I don't know if you have the permission to download software onto that school computer, but you'll need additional software to make this work. Here's the link:

https://handbrake.fr

Once you download this, I load the preset I'm attaching here (I already tested it on your footage). Import your clip, apply the preset, then run the software. You can batch them if you have several clips. 

720x480 Preset