• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Missing the Object app.encoder [14.3.1, 15.0, 15.1, 15.2]

New Here ,
Nov 23, 2021 Nov 23, 2021

Copy link to clipboard

Copied

Hello,

i wrote a Adobe Premiere extension and i have a big problem.

 

This object from ExtendScript "app.encoder" is null.
I have the Problem in the Following Version: 14.3.1, 15.0, 15.1 and 15.2.
At 15.4 and above the object ist fine and works.

What could be the problem?
Unfortunately, the customers who use the plug-in cannot simply update the Premiere version.

 

Is this a Premiere problem or am I doing something wrong?


My Setup: 
MacOS Monterey
Adobe CEP 9
Premiere Pro 14.3.1 to 15.2

defaultscf5haw3vgl6_0-1637661696588.png

 

TOPICS
Export , SDK

Views

684

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Jan 26, 2022 Jan 26, 2022

I can reproduce the behavior. 

No further 15.x releases are scheduled or planned. 

 

[The only changes we would potentially integrate into 15.x builds would be to address serious security issues.]


Likes

Translate

Translate
Explorer , Apr 04, 2022 Apr 04, 2022

fixed by reinstalling Adobe CC

Likes

Translate

Translate
Adobe Employee ,
Nov 23, 2021 Nov 23, 2021

Copy link to clipboard

Copied

Bizarre; you're the first to report that. 

Is Media Encoder also installed on those systems?

Also, on line 10, you're using QE DOM; why? You can get the in and out points of sequences from the public DOM, as well...

 

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

Yes the same Media Encoder version ist installed.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

We have no idea what could be causing that behavior, on the customer's systems.

 

As mentioned, no one else has reported the issue, and your own testing shows it's been fixed for many releases...

I think the best path forward is to address whatever issues they feel prevent them from using a current version of PPro.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

I try it with the latest 15.4.2 version and i have the same problem. 

This Screenshot is from MacMini (end 2014) with macOS Montery 12.0.1

Premiere and Media Encoder are up and running.

Do I see it right that the object "Global => app.encoder" should never be null?

NB_Wolpertinger_0-1638434069982.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

I have the problem now also with 14.3.1
The app.encoder object is simply null.

I would almost guess that it has to do with the latest macOS 12.0.1 version.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

I test it also on a MacBook Pro mid 2014 with macOS 11.6 (Big Sur) and Premiere Pro 15.4.1

on this configuration is the encoder object avalible. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

on MacMini with 12.0.1 and Premiere Pro 22 the object is there. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

We have no idea what would be causing this problem, in old versions, on only your system. 

Perhaps it's a quirk of the ExtendScript debugger; On a system where app.encoder shows as `null`, what happens if you attempt to use the app.encoder object? I.e., does this work?

var someInteger = app.encoder.ENCODE_IN_TO_OUT;

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

NB_Wolpertinger_0-1638458970286.png



 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

Thanks for confirming. 


Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 07, 2021 Dec 07, 2021

Copy link to clipboard

Copied

I can confirm this Error also on other Mac's. 

Same issuse on MacBook Pro 2016 with macOS 12.0.1 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

A customer brought this to my attention. I tested and I'm experiencing the app.encoder is null on Mac 12 in Premiere Pro 15.4.1 and 15.4.3. Both PPRO and AME installed at the same versions, tested with fresh installs and with minimal workspace, no 3rd party extensions, with and without the VS Code debugger. Same on Intel Mac and M1 Mac.

 

Any update on getting an update for Mac PPRO 15 users? (appears to be fixed in PPRO 22)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

I can reproduce the behavior. 

No further 15.x releases are scheduled or planned. 

 

[The only changes we would potentially integrate into 15.x builds would be to address serious security issues.]


Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 28, 2022 Jan 28, 2022

Copy link to clipboard

Copied

We are also having this issue. We are seeing it specifically in Mac 12 across PPro versions.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 28, 2022 Jan 28, 2022

Copy link to clipboard

Copied

Sorry, to clarify we are seeing it in PPro 14 and 15. Team is has not vetted 22 yet. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 04, 2022 Apr 04, 2022

Copy link to clipboard

Copied

I have same problem on 22.2.0 (Build 128) Windows

app.encoder is undefined, is there any way to fix that?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 04, 2022 Apr 04, 2022

Copy link to clipboard

Copied

LATEST

fixed by reinstalling Adobe CC

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines