MPEG-2 codecs missing from Adobe Media Encoder CS6 installed with Creative Cloud Membership

Report · May 12, 2012

Some people who have downloaded Adobe Media Encoder with Premiere Pro CS6 as part of a Creative Cloud Membership subscription have a problem in which the MPEG2, MPEG2-DVD, MPEG2-Blu-ray, Dolby Digital, & MXF OP1a codecs are missing.

To fix this issue, install the Adobe Media Encoder CS6 (6.0.1) update. Choose Help > Updates to install the update.

Report · May 12, 2012

Thanks for the tip. I was going to wipe and reinstall today, including my Cloud download. Looks like I better wait a bit.

Report · May 12, 2012

I just updated my post. The update is available.

Report · May 12, 2012

Just applied the update and it works for both Premiere Pro and Media Encoder...

One thing though...I had to rename the MPEG2 files to .m2ts instead of .ts to make it work...

Wasn't necessary for CS6 Master Trial version if I recall correctly...

Report · May 13, 2012

Just tried updating my second installation of CS6 Cloud on my Macbook Pro...

It always tells me that all is up2date...although Media Encoder is still on 6.0.0.382...

Has the update being pulled off?

Report · May 13, 2012

This is the correct version.

Report · May 13, 2012

Hmm..my iMac shows 6.0.1.31..and there it works to import MPEG2 files...version 6.0.0.382 doesn't...

Report · May 13, 2012

6.0.0.382 is the originally released AME CS6 version. 6.0.1.31 is the patch version.

So, you are having an issue on your Mac.

It should work fine, but I have seen a case where the updater caches its state and won't realize there is an update.

I know that for Windows you can go delete some files that will reset the state of the updater. I'm not sure the location of these files for Mac. Let me email our updater team and try to get this info for you. I probably won't have an answer for you until tomorrow.

We hope to have a manual patch posted to the Adobe.com support pages in a few days. That would be an alternate way to update AME to 6.0.1.

Here are instructions on how to reset the updater to pick up updates that are available, in the case where the updater can't see them. They are only for Windows. Here is what the updater team wrote to me:

Delete the cache files to get the updates. Path’s are mentioned below.

On widows vista/7/8 : <users>/AppData/Local/Adobe/AAMUpdater/1.0 (delete all files under this folder)

On widows xp : c/documents and settings/<user>/Application Data/Adobe/AAMUpdater/1.0 (delete all files under this folder)

Report · May 13, 2012

Nariman

Instead of an 'update' for everyone, why not just push the corrected version to the Cloud so any new downloads will not have the issue, and will not need an update?

Report · May 13, 2012

For Mac the cache files are stored at <user>/Library/Application\ Support/Adobe/AAMUpdater/1.0

Report · Jun 07, 2012

I did all the updates. I spent hours downloading and installing new things. In fact i spent a entire work shift. But the resources and skills of the CS5.5 version did not returns. The also do not support MPEG2. Many plugins that we pay a lot of money for them also did not work. So we gave up the CS6. maybe in the future, in a year or two it is working. Thankfully, we did not buy this version CS6. The financial loss was small. The damage was the biggest hassle we had to go back to version 5.5 where we should never have left .... Oh Boy!

Report · Jun 09, 2012

This recommended update does nothing to the problem. Mediaencoder has no presets for mpg2 files and can open allmost nothing. CS6 seems to be an alpha test version release. Obviously it takes month from Adobe team to build a functional version of Premiere pro and mediaencoder. Better use CS 5.5, which is well working and properly tested.

[offensive language deleted]

Report · Jun 09, 2012

kankku56,

Your first post in this forum violated forum rules and guidelines. I understand that you're frustrated because the software's not working the way you expect, but that's not an excuse to behave badly. You've been warned.

Jeff

Report · Jun 09, 2012

I am sorry for using a bad word. The problem still remains. Premiere pro CS6 and Media Encoder CS6 are not tested well enough to be sold for customers. I am used to trust Adobe products and this kind of major flop from Adobe was very unexpected. Obviously I am not the only disappointed user in the market.

Best regards!

kankku56

Report · Jun 11, 2012

It's true. We reached the conclusion that the version CS6 is inferior, a step back, than 5 or 5.5. What's good about it, is the Audution CS6, which is a great replacement for the flawed Audition CS5 accompanying Suite 5.5. You can almost forget the Soundbooth ... Soundbooth ... hmmm, better not comment, but anyway, the most polite thing that i can say it, is that it is a demonstration of how a company decides that its users are not able to think and not able to learn or understants anything. Anything else that i want to say about Soundbooth can not be written here ....

Adobe has demonstrates this development cicle along all this years. The products takes an uphill curve of development, and suddenly, goes back, showing wrong decisions was taken. So after some time , the products starts to evolve again . CS6 shows this stop evolving point. Now we have to wait untill new uphill curve of development starts again.
Well, but like their predecessors AA CS6 still not are good enough to dispense Audition 3, but it is a good outcome for the Suite CS5.5 Audition at least was a sign of improvement in this Creative Suite CS6

Many of the features and effects that have been deliberately taken out of version 5, now returned in 6, (some) showing that at Adobe at least recognizes when misses badly. But the optimal effects panel of AA3 did not return, some effects of AA3 as fade in and fade out did not come back in AA 6, the optimum VST support of AA3 to not are present in AA6 like many VST we have here that was expensive, you do not work in 6, thus, by these and other reasons we can still not dispense AA3.

Maybe in CS7 we users cam be satisfied.

Report · Jun 11, 2012

If you want to talk about Adobe Audition, please start your own topic in the Audition forum. If you like, I can spin your post off into its own topic and move it for you. Otherwise, you'll have to re-type your post into a new Au discussion.

Jeff

Report · Jun 11, 2012

No.i dont want to talk about AA. AAwas only a example i gave. I wont talkabout aa anymore.dont worry.

Jeff Bellune <forums@adobe.com> escreveu:

>Jeff Bellune created the discussion

>"Re: MPEG-2 codecs missing from Adobe Media Encoder CS6 installed with Creative Cloud Membership"

>To view the discussion, visit: http://forums.adobe.com/message/4483291#4483291

Report · Jun 11, 2012

Actually I have enclosed here. This topic has already given what he had to give. There is nothing new to be added here. Adobe withdrew resources from CS 6, that's the truth. Nohing tha worked in 5.5 will be exist on CS6 again. Patience.

My father had a friend who lived in Russia in the 70's. He is already dead. He was kiiled by the government.

When he wrote to my father here in Brazil, his letters arrived with many parts heavily capped with a thick black paint risk. This forum is almost the same. Not much difference between you and the Kremlin censors. Maybe I never write in this forum, again. I just read in an attempt to learn something.

Freeddom under Surveillance. I am a Brazilian and I'm 50 years old. I lived, suffered a lot during the dictatorship and totalitarianism days imposed by the military government in 70´s and 80´s. People disappeared, were killed, simply because they spoke their minds. I lost some relatives for nothing . Only those who experienced it is able know how bad it is.

Report · Jun 11, 2012

Comparing the moderation of posts in this forum to the oppression and brutality of totalitarian regimes is a huge dishonor to those who fought and died fighting those regimes. You trivialize their sacrifices and suffering. Shame on you.

Jeff

Report · Jun 12, 2012

sorry. i was very nervous that time. because i lost a entire project, that CS6 was´nt able to open , and the project files became corrupted.

An employee here is trying to resolve, to fix this issue.

Pay attention. Look where passion lead us. We as figthing about a piece os software, made by a giant corporation, who have millions os users

worldwide and do not make any difference what i think or like.

Sorry again. sorry again.

CS6 do not fit our needs. mybe nerver will We already gave up, and return do 5.5 . So, please remove all my participation here.

Report · Jul 17, 2012

i too came here looking for a solution, and while i wouldnt compare this forum to a torture camp, i can say that the mark of a bad forum is a rule-obsessed scold. It can be opporessive and people rarely are able to solve their problems.

there is nothing that ruins a forum faster than a moderator posting, seemingly every other post to nag about rules and protocol. I understand that a forum needs order and guidelines, but frankly? Tone it down. People are spending thousands of dollars here.

Your tone as a moderator does remind me at least of the old overbearing moderators are embarrassing to watch as they got increasingly obssessed with protocol and proper "topics"

just so you know. and before u tell me that im off topic, you turned the topic into yourself with ur overbearing mod style. seriously.

Report · Jul 17, 2012

I disagree.

But, you seem to have lots of insight as to how a forum should be run, and how moderators should behave. If you feel strongly enough, maybe you could contact Adobe and replace me as moderator? I'm sure you'll do a much better job than I can.

Jeff

Report · Jul 17, 2012

I have lots of insight of what consumers should put up with, especially if I am not the one who has to deal with angry customers. And just because I have an opinion of how certain people perform their jobs, it by no means qualifies me to take those jobs. Customer service, for instance. MY love of the F word (apparently banned from the forums u patrol, but used at least three times by me during human customer adobe support) would disqualify me.

Anyhow, thanks for the laugh. Unlike u i would probably actually bite people through the computer tubes, so i guess u will have to continue on.

I did solve my problem, though not on that forum. Turns out adobe had a relatively easy fix on a help page. But oddly I do walk away from the adobe forums with an improved overall opinion. Snarky or not, a real human response is quite the novelty and speaks well of the overall responsiveness of the company.

a) i maintain that u were a bit of a rule-monkey

b) i get the point that u deal with a lot of idiots and appreciate that that might be a specialized profession.

anyhow what do i know? i just make porn all day.

Louis

Report · Jul 17, 2012

I did solve my problem, though not on that forum. Turns out adobe had a relatively easy fix on a help page

All the incidental stuff aside, that is the goal of this place. I'm glad you found what you needed, even if it wasn't here in the forum.

i maintain that u were a bit of a rule-monkey

It's what I do.

Jeff

EDIT:

i...appreciate that that might be a specialized profession

Just to clarify -- I'm a volunteer here. Adobe doesn't pay me, as any IRS auditor will be able to tell you. So you can't really call this moderator gig a "profession". Apparently, I have shown some rational judgment and restraint in the past, which is the only reason I can think of that would explain why Adobe lets me continue to exercise my admin privileges.

Report · Jul 17, 2012

Louis,

The job of a MOD, or Host, in the Adobe Forums is rather a thankless one. Yes, they are sort of "police," but they also need to consider the flow of a thread, and Jeff has been so very helpful, both here, and in the Encore Forum, that his job expands well beyond that of a MOD.

Now, he, like many others, is charged with certain rather strict guidelines, in his moderation. There are many rules around here. Yes, Adobe is very lenient, regarding users' complaints, so long as their comments are civil in nature. They tolerate mention of competitive programs, where those are a better solution. You will likely not find that on many other company-sponsored forums, but Adobe makes exceptions.

As for PrPro CS 6, I personally think that Adobe made too many concessions to FCP convertrees, but that is just my personal observation, being a PrPro user for many years. However, these forums work to help all that we can help. All of us, with the exception of the folk with the "Staff" badges are volunteers. We do the best, that we can, however imperfect that might be. This Adobe forum, unlike a few others, is blessed with an Adobe "presence," and we all (or at least most of us) greatly appreciate that. Even then, things can be imperfect. That is life. That is computer software.

There is a stated decorum in these forums, and it must be followed. I know that when I have crossed over the "line," Jeff, and Jerry.K have had to reel me in. They have always done so with a most professional attitude, and have explained their actions, to my satisfaction - though there might have been some personal pain. However, it was ME, who stepped over the line, and not them.

Frustration can be rough "master." Most of us have felt his wrath, when all we want is an answer to our problem, or our question.

All of the "regulars" just want to help everyone, with their problem, and work very hard to do so. When we cannot, we feel bad, but at least we tried. That is what we do. When all goes, as it should, a "thank you" is all that any of us expect. When it does not, we suffer, along with the OP.

I urge you to not judge Jeff harshly, as he is doing his duty, and has always done a great job, at least IMHO.

That an answer WAS received, is a good thing. That it came from another forum is a testament to the folk, who man various forums.

Good luck,

Hunt