My Creative Cloud is having a strange crash issue with my Premiere Pro.

[JoshZhang1]

Hello everyone! I opened Premiere Pro from my CC today and got an error as shown from the two screenshots. So, I tried the method of using Adobe's CC Cleaner Tool and followed the instructions by doing log collector tool and then the Adobe CC Cleaner Tool. I also checked the sync status and it was fine. I have the Core Sync files saved on my Document page in my File Explorer too. So when I did the Adobe CC Cleaner Tool, I thought it'll work again after restarting my PC and reinstalling Premiere pro from Creative Cloud instead of installing them altogether. But somehow that didn't work so now I need a solution to the problem!

I'm stressed and tired of this error constantly interfering with my editing. I really want to continue editing because it's fun for me and I get to share my creative ideas! But with this error, I can't do anything about it and it's really annoying me.

So, if anyone has a solution please suggest them to me! I'd really appreciate it, thank you!

[JoshZhang1]

Also to follow, I tried pressing "Start Update." Even though Premiere Pro is up-to-date already!

[Bruce Bullis]

Hello Josh, 

I don't see any crash reports from your email address; did you send them? 

[JoshZhang1]

I found the original solution to the problem. I'll try removing the preference files of premiere pro and reinstall it

[JoshZhang1]

nothing is working

[Kevin-Monahan]

Hi @JoshZhang1,

Are you still having this issue? Let the team know.

Thanks,

Kevin