No audio during editing

[Deaf-Danny]

I am after a bit of help with my family home videos, my sister and mother went to a USA Trip at the end of May last year.I am doing some editing on Premiere Pro heres the issue on the (MPG recorded format) a few videos in question can hear the sound in Quicktime fine, but when i import it to Premiere Pro it doesn't have sound even tho audio file is there and linked but has no sound waves.

All other video files have imported fine with sound  a few others without audio tracks after imported. 

[Peru Bob]

Try Preferences > Audio Hardware and set Input to None.

If that doesn'r work, try Sequence > Render audio.

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

[Deaf-Danny]

here is the media info issue video

General
Complete name : /Volumes/Video/USA M&M/Las Vegas/Video/M2U00571.MPG
Format : MPEG-PS
File size : 32.7 MiB
Duration : 28 s 800 ms
Overall bit rate mode : Variable
Overall bit rate : 9 530 kb/s
Frame rate : 25.000 FPS

Video
ID : 224 (0xE0)
Format : MPEG Video
Format version : Version 2
Format profile : Main@Main
Format settings : CustomMatrix / BVOP
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : M=3, N=12
Format settings, picture structure : Frame
Duration : 28 s 800 ms
Bit rate mode : Variable
Bit rate : 8 892 kb/s
Maximum bit rate : 9 100 kb/s
Width : 720 pixels
Height : 576 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 FPS
Standard : PAL
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan order : Top Field First
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.858
Time code of first frame : 00:00:00:00
Time code source : Group of pictures header
GOP, Open/Closed : Closed
Stream size : 30.5 MiB (93%)

Audio
ID : 189 (0xBD)-128 (0x80)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Muxing mode : DVD-Video
Duration : 28 s 800 ms
Bit rate mode : Constant
Bit rate : 448 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Delay relative to video : -32 ms
Stream size : 1.54 MiB (5%)
Service kind : Complete Main

let know if that helps

[Richard M Knight]

Are you on Windows or a Mac? Your ausio is recorded Dolby Digital 5.1 and Premiere uses the computer operating system to do the decode.

[Deaf-Danny]

I am on MacOS 13.3.1