No audio for imported .mp4 file in Premiere Pro CC?

[AlexJBrimmer]

This problem happened before and I can't remember how to fix it. I imported an .mp4 file and the file is purple, with no audio playing when I drag it into my timeline, but it plays in Windows Media Player just fine. Everything was fine yesterday but today it's doing this all of a sudden. I tried using the media browser to import. I tried uninstalling and reinstalling Adobe CC. Nothing is working but I've had this problem before and fixed it. I just don't remember how.

[Lawn Care Ninja]

Are you double clicking on the clip and having it displayed in your source panel then only dragging the video portion? It may sound stupid to ask, but when I first started out, I couldn't figure out why my audio wasn't being dragged as well. If there is an audio track, you can drag that separately from the video.

[Aseem00753]

Hi very wierd version of the same problem happening here.

I have shot my footage on a A7SII using 1920x1080 @ 25fps with audio. 

Using premiere pro v13.1.5(b47) (cc2020)

the files are showing up as Iris in the directory, which is default for movie type.

while playing in the source monitor i can hear the audio and the thumbnail in directory indicates a linked audio.

however upon importing it into a timeline, the audio will not show up. whether I drag from the screen or using the separate audio and video buttons on the monitor window.

the video comes but no audio.

heres where it gets really wierd:

if i drag it into a blank timeline window (no timelines opened), then it makes a new timeline with the audio and the video. but any clip that i add to that timeline refuses to bring its audio.

[Aseem00753]

wow i cannot believe my own luck

solved problem by right clicking on file in directory > modify > audio channels > see below.

Before BEFORE

After AFTER

[Ann Bens]

Delete media cache as shown below:

FAQ: How to clean media cache files |Adobe Community

Then rename top folder the footage is in

and try again.

[AlexJBrimmer]

There are no cache files; that's all cleared out. I dragged the file onto the timeline directly from the list of imported files. In the source panel, there's no option to drag audio because the icon is grayed out. I can only drag video from there. I've always just dragged from the list of files. I've done nothing different since last night.

[Lawn Care Ninja]

Have you tried resetting preferences?
Configure preference settings in Premiere Pro

Or maybe create a new project and import that sequence or start all over?

[Ann Bens]

AlexJBrimmer wrote:

There are no cache files; that's all cleared out. I dragged the file onto the timeline directly from the list of imported files. In the source panel, there's no option to drag audio because the icon is grayed out. I can only drag video from there. I've always just dragged from the list of files. I've done nothing different since last night.

As soon as you drag/import or whatever clips into Premiere cache files are generated.

What is the origin of these files?

[Aseem00753]

.

[Jenna5C80]

I had this problem as well and after about an hour of trying all different options the solution was as simple as selecting the audio channel. 

[Ad4m5FD5]

you are a lifesavior. I will flipping marry because i had been going at this for like 4 hours and i finally found this.

[ICONICS UK]

THANK YOU

[tomato_lou]

OMG thanks! I tried this and it didn't work then read yours, tried again and it worked. THANK YOU!!!

[Jim_Simon]

and the file is purple

What exactly does that mean?

[Ann Bens]

The Default color label as shown in list view:

purple (lavendel) is video only

blue (iris) video and audio

green (caribbean) audio only

[Jim_Simon]

Got it.  I don't care for the labels all the way left, so I turn them off.