no capable video play modules?

[lloydq]

I have seen through search that this issue has come up before, but today I did the update (13.0.2) to Premier Pro and that dialog came up. After the search on this forum and Google, and after trying everything suggested, I finally just reverted to the last install and all was well. I will wait until I see another update before trying again and Auto Update is off for this app.

No changes to my system (Windows 10 64 bit, Asus MB, i7-7700K CPU, 16 ram, AMD Radeon RX 460). Glad there was another system handy that had not been updated. Curious about others experiencing this issue again. Many of the suggested cures refer to past Windows and AMD drivers and processes, so hard to know if current choices are valid options or if new things must be tried. I did uninstall and reinstall to Premier Pro also to no avail. Only reversion seems to work. No bug fixes for this system, only bugs.

[Sumeet Kumar Choubey]

Hi lloydq,

Sorry for the inconvenience caused. Please try the steps mentioned in this article and let us know if it helps.

Error "Premiere Pro could not find any capable video play modules" | Startup

Thanks,

Sumeet

[lloydq]

I did all those things and nothing worked. Also the Visual C++ redistributable is older than what is on my Windows 10 Pro computer so it cannot be installed.

JTQ

[Jim_Simon]

Auto Update is off for this app.

There is no such ability for Premiere Pro.  Updating is always manually initiated.

The CC Desktop app can be kept automatically up to date, but that's how you get notified of Updates for your installed programs, so you should keep that one updated.  Doing so won't actually update the installed software.

[Kevin-Monahan]

Still having trouble lloydq? I would recommend a clean reinstall of your GPU drivers: FAQ: Why is my GPU not available for Mercury Playback Engine GPU acceleration?

If that doesn't work, contact us: Contact Customer Care

Thanks!
Kevin

[Kevin-Monahan]

lloydq,

Try rolling back to 13.0.1.

Thanks,

Kevin