No microphone recognized in Premiere Pro cc or Audition

[JeanK77]

The selection liste of available microphones does not propose any hardware.

I tried with an USB mic and and direct connected to PC mic, same result for both apps

Both mics are OK in windows

The system is windows 10 pro last update

Many thanks for your help

[vikashk503]

Hi,

I am a little bit dubious about your first statement and hence would request again to go to preferences of premiere or Audition.

Please select : Audio Hardware". try to switch device class, Default Input, Out put and see if it makes difference.

Please try to change the port where you had connected and see what happens.

If feasible try rebooting system and check.

Still doesn't work, let me know about system info, device model name, premiere and Audition version.

Thanks!

[MyerPj]

I don't know if this will help, but take a look at this thread, it helped me.

The answer was answer 6: Re: "MME device internal error"

[JeanK77]

Hello,

Many thanks

I  switch the device class

In Premiere

Choice is MME (for input I have no Hardware) for Output is OK on Realteck

or ASIO (No input output choice)

In Audition I have one additional choice : WASAPI

Whare I have the choice of  Realtech and Shure Digital (ne fonctionne pas)

I changed The USB port, same problem , uninstall, reinstall, nothing helps

I also checked the Windows settings...Privacy...Microphone... on "Allow Apps to access your microphone"., it's OK

Premier version  : 13.1.2 build 9

Audition Version : Build 12.1.1.42

Microphone Shure SM58 connected via usb port with shure X2U (xlr to usb converter).

System Windows 10 pro

Version 1809 (17763.557)

Proc I9-9900K

Memory 64Go

Many thanks for your help

[BNC10a]

JeanK77,

I use that exact same Shure X2U on my Windows 10 setup through MME and it should work. And you are correct, through ASIO nothing will show as an input since you have a USB input device.

My only two thoughts are make sure it is set as the default input in the sounds panel:

And perhaps more importantly, on the Privacy Microphone apps panel, have you scrolled all the way to the bottom? There is a separate switch to turn on the microphone for "Desktop Apps" - Premiere should be listed here specifically as well. I was getting that same MME error until I did this. (This switch is way below the "Allow apps to access your microphone")

[Ann Bens]

I had the same issue after a windows update.

Setting the switch to on fixed the issue.

[BNC10a]

Yes, Ann, you're correct. They either added this in ver 1809 or 1903. Can't remember which.

[JeanK77]

Hello,

Many thanks, looking closely to the Privacy Microphone screen, I definitively do not  have the setup for desktop apps as your screen copy shows. and no list with Premiere Pro or other desktop apps.

My windows version is 1809. Could it be the problem ?

Is there an other way in 1809 to authorize desktop apps in version 1803 ?

Should I force the windows upgrade to 1903

Thanks for your help

[Ann Bens]

I am on 1809 and the list does not show Premiere (no need for) just set the general switch to on.

[BNC10a]

JeanK77,

It shouldn't be happening to you just because you're on 1809. In fact, mine only started that recently, and as Ann mentioned, it started with an update and it cut off Premiere's access to the Shure X2U. It may have been a minor update that broke it—not the feature update to 1903 I can't remember exactly when it happened.

What you could try...

There should be microphone icon that pops up in your task bar showing you when an app is trying to access your microphone. If this is turned off in your taskbar/icon settings—turn it on, start Premiere and see if the microphone appears. Then mouse over that icon and double-click it to open the privacy settings and see if it gives you the option to whitelist Premiere.

There are probably registry hacks that will fix it, too.

But yes, if you are certain you don't have that entry for desktop apps below the list of apps, then you could update to 1903.

A word of caution...1903 is a big update.

I think they've worked out most of the bugs, but my 1809 system wouldn't even take it. I had to rebuild the system from scratch. If you do this (and I'm not telling you to do the same necessarily) at least make a Macrium image so you can restore your system. It will roll back on its own if it fails, but having a backup is a good idea.

I build all my own systems, so I do this stuff in my sleep. Always wary about suggesting others to do it. Hope you understand.

BTW...here is what the list looks like.

Yep, I'm one of those that have Origin, Steam, Gog, etc. on my editing system...Heaven forbid 😉

[JeanK77 · Accepted solution]

Hello

Many thanks for all your help and recomandations.

I upgrade my PC to version 1903 !!

Everything worked fine and without any upgrade problem, the microphone problem IS SOLVED

My Shure Mic is now in the list and works fine.

The additionnal switch for microphone access for desktop apps  is now present and on.

[BNC10a]

JeanK77,

Thank you for letting us know. I'm glad you got it working and the update went smoothly for you. That Shure X2u is a good mic interface.

BC