No sound importing AVCHD files CC 2018

[diegobarcenilla]

After updating to new CC 2018, all AVCHD files imported in mi projects have no sound.

I've deleted the cache and create new projects and importing AVCHD files like new but no sound at all.

- Mac

- Sony AVCHD

Any idea?

Thanks!

Mensaje editado por: Diego Barcenilla

Mensaje editado por: Diego Barcenilla

[Peru Bob]

See here:

Dolby Audio Decoder missing after Premiere CC 2018 (V12) update

[diegobarcenilla]

I have a Mac

[BradMpls]

The AVCHD files (in my case, with the extension of *.MTS) have Dolby audio.  Usually, with each new revision of PrePro, an alert window pops up on the first-time boot telling you it is loading (or something like that) a Dolby codec.  On PrePro 2018 (12.0.0 Build 224) this didn't happen.  Matter of fact, when importing an MTS video (which loaded stripped of its audio channels) there was a little yellow ! triangle on the very bottom right corner of the ProPro screen.  Clicking on that triangle "events" brought up the error: "10/19/17 8:06 Missing Dolby audio encoder"

This happened several revisions ago of PrePro where the Dolby codec wasn't loaded (note, it only needs to load once then it's stored forever in that revision). I'm guessing, mind you, that this new ProPro version needs the Dolby codec loaded (Hey, Adobe?) in order to use AVCHD files.

[BradMpls]

Well, crap.  Digging around the forums here, I find that Adobe is apparently not going to provide those of us with Windows 7 any Dolby support:

>Adobe Creative Cloud apps use native OS support for Dolby

>Older versions of Windows:

    >Windows 7: Windows 7 does not include the media package required to decode AC-3. The best solution is to upgrade to Windows 10. <

REALLY!?! So, for those of us that have AVCHD files are pretty much forced to upgrade to (choke, cough) Windows 10?  (Which is no longer a free upgrade I might add).

[Ann Bens]

In the old days we use to install an ac3 filter

Might work.

[mattw2]

That was the first thing I tried.  Unfortunately, it didn't help (unless I did something wrong).

[jeremyl18080559]

Adobe can you please address this.  I have no plans to upgrade my OS to Wins 10 anytime soon and I am currently and happily on Wins 7.  I shoot AVCHD files for work and I just tested my clips to see what happened and sure enough NO AUDIO.  Adobe, aside from replacing Adobe CC to something else what will you do to fix this?  Plus in the meantime what do I need to do to be able to work with my media?

[excited_Genie16B8]

I have no plans to upgrade my OS to Wins 10 anytime soon

I would recommend changing those plans.  10 works fine.

[BradMpls]

Windows 10 Home upgrade is no longer free.  It's $119.99 according to their MS website.

[DrLoveTN]

Actually, until 12/31/2017, you can still get Windows 10 upgrade for free if you "use" assistive technologies (such as Cortana, or screen reader, etc.) Whether you actually use or enable it is up to you. There isn't any checking done. After 12/31/2017, all users will have to pay for upgrades.

https://www.microsoft.com/en-us/accessibility/windows10upgrade

[Alex36]

What is the solution for no AVCHD audio on Mac OS High Sierra v10.13?

I am on the latest OS and PP 2018.

Thanks,

[diegobarcenilla]

To return to PP2017

[Alex36]

Ok thank you.

[ProDesignTools]

Sorry for the difficulty!

You might want to check this related thread and see if any of the solutions recommended there will work for you:

Dolby Codec Missing in CC 2018, MTS/AC3 No Audio

(read through all suggestions on both pages of the thread)

Hope that helps!

[diegobarcenilla]

Install Premiere Pro CC 2017 has resolved my issue but CC2018 still not import AVCHD sound

[Streetmagus]

I am having the same issues, tried deleting common folders, re-installing, doesn't work. I am on Windows 10 too!

Now I don't know how to install CC 2017.. I click other versions and I see 6.0 and 7.0...

[Ann Bens]

Download Creative Cloud apps

[diegobarcenilla]

But some solution about AVCHD sound in CC 2018 ???

[cadland]

Hello

I had the same problem on both Mac High Sierra and Windows 10 machines.

For the Windows machine, reinstalling Quicktime 7.7.9 from Download QuickTime 7.7.9 for Windows and restarting the machine got AVCHD files with sound working in PP CC 2018 again.

No luck in getting them to work on the mac as yet, but I can work around this by using ClipWrap https://www.divergentmedia.com/clipwrap  to change the file container to mov. Because it is not re encoding the file it is very quick to process with no loss of quality.

Hope this helps.

[Meg The Dog]

Is your Mac running High Sierra? I can't replicate the issue - AVCHD imports with sound in Premiere Pro 2018 on my Mac running Sierra.

MtD

[cadland · Accepted solution]

Definitely only a problem in High Sierra as Apple changed Quicktime in this version.

In Sierra AVCHD used to open without problem. In High Sierra you get a message "The document "BDMV" could not be opened. With PP CC 2018 now using OS codecs for audio it is not able to open the audio because the OS can't.

It would have been better if both Apple and Adobe were more transparent about the changes they were both making within a week or two of each other so people could assess the impact and not be stuck trying to troubleshoot problems that should not exist. Upgrades are supposed to make software work better and faster, but this is clearly not the case here.

[diegobarcenilla]

Right!

[Warren Heaton]

Actually, Apple announced what was happening to QuickTime back in 2013:

http://devstreaming.apple.com/videos/wwdc/2013/606xdx2xbp31zp28fdov8p0b6d/606/606.pdf

Moving to AV Kit and AV Foundation - WWDC 2013 - Videos - Apple Developer

Adobe's covered a lot of what they've been doing to support CODECs that will no longer be / are no longer supported at the OS level via the QuickTime drivers in their blogs since then.

If it is indeed missing QuickTime drivers that's the problem, you'll need to roll your OS back or create an alternate macOS boot drive (it's easy enough to do, just take the time to do it).  You can transcode to ProRes and reboot to the newer OS or keep working in the older OS.

[AshrafAziz]

Thank you for sharing the info in such detail.