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Odd error message for Premeire Pro after updating late 2015 iMac to Big Sur 11.5.2 and PP to 15.4.1

New Here ,
Sep 07, 2021 Sep 07, 2021

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I recently updated my Premeire Pro software to the latest v 15.4.1, and the most recent MAC OS. While working on a project I had created in an earlier version of PP, I would get an odd message. I am attaching files beneath this message, as well as the specs on my computer.

 This error happened wit a new project as well. My username is not dveng, as shown in the pathway in the error message, and I hope some here has an idea of which direftion to point me to.

 

Thank You. 

MAC OS BIG SUR 9.7.png

 

Screen Shot 2021-09-07 at 12.23.19 PM.png

Screen Shot 2021-08-31 at 12.37.06 PM.png

TOPICS
Crash , Editing , Error or problem , Freeze or hang , Hardware or GPU , How to , Performance , User interface or workspaces

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Hi mmbodysurf,

 

Welcome to the community and sorry for your issue.

Your system looks good enough to run Premiere Pro. Did you install any third-party plug-in for Premiere Pro? Please try resetting the preferences. Here's how: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie...

Let us know if it helps.

 

Thanks,

Nishu

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