Only audio appears with my .mp4 file (no video)

[murtar50325625]

hello im trying to import .mp4 video but only audio no video its just black 😕 please help me i use Adobe Premiere CC pro 2017 , Windows 10

[John T Smith]

MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download POST IN TREE VIEW

[Peru Bob · Accepted solution]

Your video track is not targeted:

FAQ: Why does audio or video not go to the track where I drop it?

[default4mvrduvqsyyw]

Why is this site offline?

[tylerh57569690]

Hey there,

I had the same problem with a video I downloaded from Vimeo. What fixed it for me was the following:

Control Panel>Appearance and Personalization>File Explorer Options>View>Uncheck "hide extensions for known file types"

Then go to the file and change the file extension to .mov (or an alternate video extension)

Hope this works!

[Kevin-Monahan]

Good tip for importing footage that shows no audio, Tyler. MurtaR has a different issue. Her tracks are merely unpatched, probably the #1 thing that confuses newer editors.

Thanks,
Kevin