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Premiere And After Effects Causing system a sudden restart

New Here ,
Jul 26, 2024 Jul 26, 2024

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Since i started to work on my laptop, i'm facing Random system shutting down and restart while working in premiere or aftereffects. no system stucking or bluescreen. everything goes black and then system reboots. the important note is that i'm using same version of both apps on my home computer and it's woking fine eventhough my computer config is way weaker than my laptop.

 

here's my laptop configuration:

 

ASUS TUF Gaming A15

Windows 11 Pro 64 bit 10.0.22631

AMD Ryzen 7 7735HS

NVIDIA RTX 4050 6GB

16GB of Ram

 

Both After Effects and Premiere Versions Are 24.

 

Point is that i use my laptop for heavy blender renders too and it's working fine. or genuinely any other Heavy Proccesses! There's something about Adobe Products i Guess.

p.s: tried installing new updates, updating drivers, everything.

TOPICS
Crash , Error or problem , Freeze or hang , Hardware or GPU

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Community Expert ,
Jul 26, 2024 Jul 26, 2024

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

 

For a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia

 

Do you have a temperature monitor program... what is the CPU temp?

 

I don't have a link, but I've read elsewhere that a 'cooling pad' with fans to go under the laptop may help

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New Here ,
Sep 11, 2024 Sep 11, 2024

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Looks like im not the only one with the exact same problem, also on a tuf (older one) ryzen 7 4800h, gtx1650ti 4gb,32gb ram, latest windows 11 update, premiere pro 2020

I initially thought my charger power was unstable and causing the laptop to shut down but no, i tried running cinebench r23 and heaven benchmark to saturate the cpu and gpu simultaneously, both hit their respective max power and i concluded that my charger is fine. 

So this looks like a problem with adobe and tuf drivers or something

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New Here ,
Oct 21, 2024 Oct 21, 2024

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I also have the same issue on my TUF A15 4060 with 32GB or Ram!
Have you found a solution?

 

 

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