Premiere causing screen glitch and crashing. With 2 GPUs.

Report · May 21, 2025

Summary of troubleshooting steps for GPU crashes with Adobe Premiere Pro in Windows 11:

After Premiere playback crashed my computer multiple times (black screen, raging GPU fans), I installed a new matching GPU (AMD Radeon RX590 8GB).
Installed the latest GPU drivers and re-installed all AMD chipset drivers.
Device Manager shows no issues with GPU.
Used the Creative Cloud Cleaner Tool to remove Adobe software, but encountered errors during the process. Logs attached.
Manually deleted all Adobe folders to ensure a clean uninstall.
Reinstalled Creative Cloud and Adobe Premiere Pro.
Rolled back Premiere Pro to version 25.2.1.
Disabled GPU acceleration in Premiere settings.
Attempted to change playback engine, but the option is greyed out and stuck on “Mercury Playback Engine CPU Acceleration.”
Tried creating a fresh project instead of the one I really need to work on. No difference.
Used Windows system settings to force Adobe Premiere Pro to use my AMD Radeon RX590 GPU.
The new test project seems to work. But my actual documentary project with 200 hrs of work is totally unstable.

Despite these efforts, Premiere still causes black screen and major screen glitches. Before my efforts above it would crash my computer and send the old GPU into overheating. So, some progress has been made. However, I've got a documentary edit due at the end of May I cannot use Premiere. Please please help.

Report · May 22, 2025

Hi @MarioPM2 - What type of footage are you working with? Have you considered making H264 Proxies? It is starting to sound like your gpu is having a hard time with your media footage.