Premiere Crashes when I try to use "Save as"_25

[chili_chick]

I've been having a similar issue and it's more than frustrating when it happens.

My rig:

Threadripper 1950X

Win 10 pro 64x

Gigabyte Aorus 1080ti Xtreme

MSI X399 Gaming Pro

64gb Corsair running at 2666

All drivers updated.

My Event log:

The program Adobe Premiere Pro.exe version 11.1.2.22 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 15bc

Start Time: 01d34914a56458e5

Termination Time: 4294967295

Application Path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Report Id: a94fa63e-5fc3-48be-9b46-b1146102447b

Faulting package full name:

Faulting package-relative application ID:

[Rameez_Khan]

Hi Peteris Karklins & chili_chick,

Sorry for your issues!

• Do you have any third-party plugins installed for Premiere Pro?
• Does it happen with other menu commands that invokes the Windows Explorer, such as Open Project, Import, Convert Premiere Clip Project... etc?
• In the past I've seen this happen due to conflicts with background services. Have you tried turning off non-Microsoft services on start-up (also called Clean Boot)?

Thanks,

Rameez

[georgiaday1992]

Hi,

Mine has also been crashing as I press Save As.

It then closes and doesn't save my work. So I have lost multiple projects I have been working on.

Georgia

[ivj8585]

This has been happening to me. Has it been resolved. If so, what was the issue?

[chili_chick]

Hi Rameez,

No plugins installed

It also crashes when it bring up the import dialogue sometimes, so I think it has to do with how it's calling the file explore

Haven't tried cleanboot but I do need other services running.

I've noticed that when it does crash, premiere also stops auto saving for a while so I lose hours of work

[Kevin-Monahan]

Hi chili_chick,

Are you in an enterprise or network environment? Are you saving to a network share or a local computer?

Thanks,
Kevin

[chili_chick]

Single computer, saving to local drives on this computer.  No NAS or anything.

I can even open a project created in this version, then as soon as I hit open project or save as, it crashes (but not all the time).

[chili_chick]

It also crashes when I use explorer related activities like "open project"

[dutchy_on_a_bike]

I have a simliar set up and have the same problems.

Premiere 12.0.1

Threadripper 1950X

Win 10 64x

MSI 1080ti

Taichi X399

64gb RAM

If I "save as" or even import, Premiere just feezes.

and I have to use the Task Manager and then restart as the crash

will keep happening on every re-lauch of Premiere until I restart.

Mark