• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premiere Pro 2017 White Program Screen

Community Beginner ,
Apr 08, 2017 Apr 08, 2017

Copy link to clipboard

Copied

Please HELP!

I have purchased a new ROG laptop https://www.asus.com/au/Notebooks/ROG-G752VM/HelpDesk_Download/  and while editing in Premiere the program screen has turned white (in the second monitor) and I cannot see a picture. If I move the program screen back to my main screen it is black.

My first solution was to disable the NVIDIA Graphics Card GeForce GTX 1060 and this worked for a week.

Now when I disable Nvidia Premiere crashes every time I open it.

I have tried a number of drivers from NVIDIA and one specified by ASUS to no avail.

Please help as I have an urgent project to deliver!

Thanks David

Republic of Gamers, G752VM-GC017T 17.3" Core i7 Notebook Win 10, DDR4 32 GB Crucial 2133MHz Ram.

Adobe CC 2017 Suite.

Views

1.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Apr 08, 2017 Apr 08, 2017

OK. I reinstalled Premiere this morning and it appears to have resolved the issue at the moment.

Votes

Translate

Translate
Community Beginner ,
Apr 08, 2017 Apr 08, 2017

Copy link to clipboard

Copied

OK. I reinstalled Premiere this morning and it appears to have resolved the issue at the moment.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Apr 17, 2017 Apr 17, 2017

Copy link to clipboard

Copied

I have the same issue after upgrading my video driver on my ROG Skylake desktop. I am going to try the driver lottery next week and go back a few.  Did you just uninstall Pr pro 2017 and then re-install from cloud or use a direct link/file download?

I still suspect the driver in my case but the symptoms are so similar....


BJBBJB1

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2019 Jun 01, 2019

Copy link to clipboard

Copied

Just experienced this same problem after purchasing a new CPU, Motherboard and Video card and no amount of re-install of motherboard and video drivers, resetting BIOS and re-installing CC helped out.  I even swapped back to the original video card, same problem.

Ultimately, pulled out the video card and ran just the CPU and in-built video.  It was working fine, so then I rebooted, and installed my video card and moved over the cable to the video card.  After that it has been working perfect.  I even am running 2 monitors off the video card, no problems. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Jun 01, 2019 Jun 01, 2019

Copy link to clipboard

Copied

LATEST

Glad that worked.  The fix for me was to just right click on Asus ROG Sonic Studio 2 and exit the program.   Video comes right back.

BJBBJB1

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines