Premiere pro 2020 crash

[Unitatem]

when I try to run adobe premiere pro it crashes

Crash report 

[Joost van der Hoeven]

Your crashreports indicates you are using AMD CPU and GPU, I'm not very familiar with AMD hardware, but I read many issues with these on forums. I've been told that these issues with AMD CPUs are less with recent (not older then 2 years) CPUs. Can you give some more information of your system and drivers? A typical list would be:

OS version

RAM

GPU, vRAM and driver version

Premiere Pro version

See: https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

[Unitatem]

OS version - Windows 10 1803

RAM - 8GB

GPU - AMD A6-7310 ( driver 10.0.17134.765) APU with Radeon R4 Graphics ( driver 21.19.512.0) 2.00 GHz 

Adobe Premiere Pro 2020 14.0.0.572

[Joost van der Hoeven · Accepted solution]

A little googling gave me: "The A6-7310 APU will about equal to a 3rd generation Core i3-3217u CPU in terms of raw performance." If this is true then your CPU is not powerful enough accorging to https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

[Unitatem]

I tried installing adobe premiere pro 2019 and it starts. So I think you're right. Thanks.

[Qazi5CEA]

It's not a big problem, check the recommendations from the Adobe about the System, specifically check the specifications of your system. Most probably these problems occur when your PC or system is not meeting the criteria. Also check your windows and try running troubleshooter to get the problem solved.

[stephandoren]

Hi, Guys.

I can understand that the person's constant crashes have to do with his CPU not being powerful enough. Though my computer has these constant crashes and I have an 8th Gen. i7, a GTX 1070Ti A-8 GPU, 64 RAM. What is going on here?

[defaultdks23xsduwd3]

I have exactly the same issues.

On opening this notification occurs. When I send the report, Premiere Pro crashes immediately.

I also deleted Premiere Pro and reinstalled it. I also tried using v14.8 and v14.7, but the problem remained. I also tried the AdobeCreativeCloudCleanerTool, but nothing changed. I updated my Nvidia Driver with a clean installation. Also changed nothing. My PC matches the system requirements totally fine:

Windows 10 Pro

Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz

NVIDIA" adapterRAM="4095 MB

NVIDIA Quadro T1000"

NVIDIA Quadro T1000" driverDate="20210122000000.000000-000" driverVersion="27.21.14.6140

40 GB SO DIMM 2666 MHZ

 I can´t use Premiere Pro nothing at all since one week now

Please anyone help me because I have a project to finish.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Premiere Pro" applicationVersion="14.9" build="52" source="Windows-Client" crashType="n/a">

<time year="2021" month="2" day="15" hour="22" minute="31" second="25" timeoffset="60" timezone="Mitteleuropäische Zeit"/>

<user guid="c50c23ce-5b60-424b-ada9-f875ae1a1c63"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="40797" machine="Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2592 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro T1000" description="NVIDIA Quadro T1000" driverDate="20210122000000.000000-000" driverVersion="27.21.14.6140" videoModeDescription="2560 x 1440 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1FB9&#38;SUBSYS_13871025&#38;REV_A1&#92;4&#38;2B569D1A&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>

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</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000001801E96A4">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00000001801E96A4" symbolname="FE::Run"/>

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<stackStatement index="4" address="0x00000001801EFB94" symbolname="FE::Run"/>

<stackStatement index="5" address="0x00000001801EF948" symbolname="FE::Run"/>

<stackStatement index="6" address="0x00000001801F357F" symbolname="FE::Run"/>

<stackStatement index="7" address="0x00000001801D7336" symbolname="FE::Run"/>

<stackStatement index="8" address="0x00000001801E5F5F" symbolname="FE::Run"/>

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<stackStatement index="10" address="0x00000001801D8896" symbolname="FE::Run"/>

<stackStatement index="11" address="0x0000000180198D7C" symbolname="FE::Run"/>

<stackStatement index="12" address="0x0000000180199603" symbolname="FE::Run"/>

<stackStatement index="13" address="0x0000000180198082" symbolname="FE::Run"/>

<stackStatement index="14" address="0x00000001801978C4" symbolname="FE::Run"/>

<stackStatement index="15" address="0x00000001801B3E3D" symbolname="FE::Run"/>

<stackStatement index="16" address="0x00007FFEDFE17034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="17" address="0x00007FFEE15FD241" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

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<register name="RBX" value="0x0000000025C739C0"/>

<register name="RCX" value="0x0000000000510000"/>

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<register name="RSI" value="0x00000000658EBD50"/>

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<register name="RSP" value="0x000000006B04E810"/>

<register name="RBP" value="0x000000006B04E910"/>

<register name="RIP" value="0x00000001801E96A4"/>

<register name="EFL" value="0x0000000000010256"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

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[jenniferpinto_10]

Hi Joost, hope youre doing great today . Recently I´ve downloaded the creative cloud (latest version) and I´m having many troubles with Photoshop and Premier I desactivate the graphic procesor in PS in order to use the program. Yesterday I was using Premier and it works fine but today crashes when I try to open the file. I dont know what to do to fix this. Could you please help me on this? 

My config :

Windows 10 Pro

https://drive.google.com/file/d/1xwSiD3TJoUeCRM69-wT653eITX93mqrH/view?usp=sharing 

Thank you for your time

Kind regards

[henleash]

I am also having the same issue, except I have a brand new computer, so I don't understand why this is happening. It was working perfectly fine yesterday, yet today I can't even export something that is 5 seconds long without it crashing. And I have the preferences set up the way everyone says to have them set up.

[skochéditeur]

I am facing the same issues since the latest update the software used to open up in the previous updates and issues used to occur during rendering but now the software is not even opening up. There is an instant crash when I load up the software.

I am using with a Ryzen 7 4800H 8 Cores 16 Threads with an Rtx 2060 & 16 GB Ram at 3200mhz. 

[Kimblah]

I having this crash at startup also. Been reporting it in the beta forum fearing that it might show up in the non-beta and today it did.

https://community.adobe.com/t5/premiere-pro-beta/latest-premiere-pro-beta-crash-with-amd-cpu/m-p/116...

[irune5E16]

how did you guys fixed this? having similar problems!

[Kimblah]

My problem was an adblocker I had installed in my Asus router. I gues it was blocking some service that Premiere needs.