Premiere Pro 2020 distort my footage and doesnt allow me to edit

[PalerouSAE]

Hi

When I import a video into the timeline the video its glitched and distorted, then the software doesn't let me import other media, so it's basically useless.

Same problem with Premiere Rush.

Thanks.

[R Neil Haugen]

No way to even start to help, as you haven't provided any useful information. We can't guess, you know?

What is your hardware, the computer and parts like GPU? What is your Mercury Acceleration setting in the Project dialog? What media are you working with, created by what? Where does that media "live" in your machine?

And a screen-grab image of the distorted clip on a timeline showing the timeline and program monitor panel would be useful. Drag/drop onto your reply or upload using the picture icon on the formatting bar. Then ... we could help get this sorted out.

Neil

[PalerouSAE]

Hi

Sorry its my first time posting in this community.

This are the specs

OMEN by HP 15-dc0003la

Operating system

Windows 10 Home Single Language 64-bit

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Microprocessor

Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

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System memory

8 GB

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Memory slot 1

8GB SK Hynix 2667MHz

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System board

84DA 93.24

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System BIOS

F.12

Video

Graphic device 1

NVIDIA GeForce GTX 1050

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Version

26.21.14.4187 (12/24/2019)

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Aero status

Enabled

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Graphic device 2

Intel(R) UHD Graphics 630

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Current resolution

1920 x 1080

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Refresh rate

59 Hz

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Version

26.20.100.6911 (5/28/2019)

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Aero status

Enabled

My videos came from Harmony Toon Boom, and they are in the downloads folder and also in a personal folder for the proyect. theyre .mov and mp4 formats.

Here are some screenshots

 

What is your Mercury Acceleration setting in the Project dialog?  Mercury Playback engine Software Only.

Sorry for not giving a lot of information before.

Thanks.

[R Neil Haugen · Accepted solution]

First, your playback resolution is set to 1/4, that's in the lower right of the Program monitor panel. That's kinda low, but still shouldn't cause that image problem.

I've never seen anything chopped up like this, it looks like it's repeating a few pixel section horizontally up about 20 times. Weird!

And normally if there's a graphics card problem, the suggestion is to try Software only, but you're already on that.

I'm rather stumped here ... not seen that issue before. I do think there's something odd going on with your graphics setup. You should be able to set that to CUDA for Mercury Software Acceleration in the Project settings dialog. See how it works.

Another thing ... take one of the clips, and run it through HandBrake to re-encode it, and see if that works better in Premiere.

Neil 

[PalerouSAE]

Hi

Handbrake solved this issue, thanks for your help!

[R Neil Haugen]

Glad that worked ... apparently something in the original encoding process for those files is off from what Premiere expects.

Handbrake can batch-process a whole folder or selected group of files, which can help speed things along also.

Neil