Premiere pro 2023 doesn't read HEVC files

[Tarek27368908h5hc]

I can read those files on PP2022, and a friend can read the same file on the new PP2023, but I can't.
I downloaded HEVC reader from the windows app (0.99$), but I still can't read them.

Any tips ? Thanks !

[Ann Bens]

No need to install the codec, Premiere has it build in. MS wont help.

Trial version does not support H.265.

[Tarek27368908h5hc]

Actually I have a paid version

[Ann Bens]

Reinstall and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems 

[defaultf92qwrq0nqok]

Watching, cause I have the EXACT SAME issue. Even reinstalled it and encoder (since it also has the issue for me). Only work around I found, which is not ideal, is running the footage through ME 2022 (not 2023) or earlier and encoding with a 422 instead. Then it works fine. Watching for an actual fix. 

[Kevin-Monahan]

Hello @Tarek27368908h5hc,

Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? If so, the team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin