Premiere Pro 24.4.1 keeps crashing and running slow

[Ian IF Media]

 Im not sure where to start.

I had little to no issues on previous update and im struggling with this one.

My audio cuts out if its rendered, my playback frame rate is abut 1-5 per minute or crashes and comes back for one moment. I cant even preview clips before I add them to the sequence.  Additionally i tried rolling back to previous version and it had the same issues.

My current specs for the desktop is:
Intel i5-126000k 12th gen

MSI RTX 3060
64 GB G skill DDR5 6400

B760 motherboard
M.2 MSI 1TB SSD

Where my confusion now lands is when i switch to my macbook pro which has the update, the issue isnt there.

[Kevin-Monahan]

Hi @A3user,
I'm glad you were able to work around the problem using Beta. I hope the bug was fixed in Beta and the issue will be solved. Let me know if you come across this issue again. You can file a bug about the .mogrt file on the Premiere Pro Beta forum here. Take care!

Thanks,
Kevin

[Dee_Vee]

Same here. After updating to 24.4.1 I've experienced terrible performance, unusable. I Rolled back to 24.3.0 and so far it's working fine.

[Kevin-Monahan]

Hi,

It's been awhile since I checked in with this thread. @Dee_Vee, have tried 24.5 or the Beta since you last wrote in?

Thanks,
Kevin

[Kevin-Monahan]

Moving to Discussions for further troubleshooting on this issue.

Thanks,
Kevin

[rickg1949]

Latest version of Premiere crashes/closes unexpectedly even when clicking on one window or the other.

Dell Precision 7920, Xeon Gold processor, 96GB ram, SSD for OS, separate SSD for cache files, external RAID for media.

To finish a project last week I reverted to previous version and all worked fine. Did a clean install again of new version and now getting this crashing, even after opening the project and making a couple keystrokes or mouse clips (even just adjusting size of project window.)

Attached the latest log file below if that helps.

[Kevin-Monahan]

Hello @rickg1949,

Thank you for the bug report and for the information you provided. The team may need more information. See: How do I write a bug report?

The log file will be helpful for the team. Thank you very much for providing that. I hope the team can help you with this problem shortly.

Thanks,

Kevin

[rickg1949]

FYI graphics card Nvidia RTX A4000

[Kevin-Monahan]

Hi @rickg1949,

Sorry for not checking back with you sooner. Thanks again for responding with all the information you gave. I apologize for the lack of a response from one of our developers. Tell me, are you still having this issue with Premiere Pro 24.5 or the Beta? Let me know by tagging my username with the "@" symbol in any reply. Cheers.

Thanks,
Kevin