Premiere Pro 25 Crashes when opening projects

[nocturnetouch]

 Whenever I open a project in Premiere Pro 25, the program crashes immediately. I am not using any plugins, and I’ve tried uninstalling and reinstalling the application, but the issue persists. I also used the Adobe Creative Cloud diagnostic tool via the crash report panel, which didn’t detect any issues. After downgrading to Premiere Pro 24, I experienced the same crash upon opening a project. When I import the files using a new project it just says “Import files” for hours.  What is happening with Adobe? I have pressing work deadlines and am at a loss for next steps. These continuous issues with each update are becoming untenable.

Windows 10 Pro 64bit - 22H2  OS Build 19045.5073

AMD 2950x 

128GB Ram at 2667mhz

3x 2TB Samsung 970 NVMe , Scratch, Cache, OS

2x Nvidia 2080 Super

Nvidia Studio Driver Version 565.90

[nocturnetouch]

I believe I have found a workaround, though it's less than ideal. I managed to open the projects by setting Video Rendering and Playback to 'Mercury Playback Engine Software Only' instead of 'GPU Acceleration.' It seems Adobe introduced an issue with GPU acceleration in a recent update. Unfortunately, GPU acceleration is essential for my workflow. Why does Adobe continue to break their software? 

[Rach McIntire]

Hi @nocturnetouch 

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report ?
Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!
Thanks,
Rach

[Kevin-Monahan]

Hi @nocturnetouch,

Thanks for the report. I'm not sure what the issue could be. You said you had the same issue once you opened a previous project from v.24, as well, right? Has anything else changed on your system, like a Windows update? Have you tried running the Help > System Compatibility Report? Have you tried a clean installation of the GPU studio driver? I hope the steps help. If not, please contact us, and once connected to an agent, ask to be redirected to the video queue. That will help!

I am not sure of the bug you are referring to that others are experiencing. Do you have a link? I will try to take action. I hope we can help you out. Sorry about this!

Take Care,
Kevin

[nocturnetouch]

It appears that issues are occurring with the latest Nvidia drivers, both the Studio and Game Ready versions. I switched to the Game Ready driver version 566.03 from the Studio version 565.90, enabled Mercury Playback Engine GPU Acceleration, and the project crashed immediately afterward.

A question for Adobe: Does the company test its software with the latest drivers? I would imagine a company of Adobe's scale would have access to the latest drivers before their public release.

[nocturnetouch]

I rolled my studio drivers back to 561.09 (https://www.nvidia.com/en-us/drivers/details/232604/) and gpu acceleration is working normally again.

[pablokur]

if transcription is enabled, try to wait until the transcription process finishes... it works for me! waiting that they fix it for next update, hope it works for you! Abrazo

[nocturnetouch]

Nvidia just released new studio drivers on 11/12/24. The new drivers seem to work well now.