Premiere Pro and Media Encoder constantly crashing

[gmc99]

Sorry for this being a long message.

I have been working on a project for about six weeks and everything had been working fine.

The project is about 50 minutes in length and I was using Proxy Files for the video - MOV QuickTime 1920x1080.

During the past four days or so; I have experienced nothing but crashes in both Premiere and Media Encoder.

My productivity has unfortunately ground to a halt for now.

The video files are all from my Sony Camcorder and 3849*2160 XAVC container, BT2020 HLG; audio stream is 48kHz 16 bits, 2 channel PCM

The main crashes I have been experiencing have all related to exporting the data to both Media Encoder and from Premiere itself.  During the past month I have not tried to do any exports and the editing very rarely had any issues.

The steps I have taken have included:

• Creating a new project and importing the existing project into it.
• Creating a new timeline and then cutting and pasting the data from the existing timeline into it.
• There were a number of mixed kHz in the music and sound effects; I processed all of the files so that they are now 48 kHz.
• Resetting everything by opening Premiere Pro holding the ALT key

Up until yesterday; I had very rarely sent any reports to Adobe but there are some.

Today; I thought I would try and do some actual tests and send the information to Adobe whenever I was able to.

This is what happened today:

Starting fresh from the crash yesterday

Open Premiere Pro holding ALT key

Selected everything but Disable plugins

Sorry an error occurred... needs to close

Sent report to Adobe

Open again holding ALT key

Selected everything but Disable plugins

Opened OK

Import existing project (from prior to the last crash yesterday)

Reattached proxies

Sorry an error occurred...  needs to close

Sent report to Adobe

Open again normally (worked OK)

In order to use End Boost software; ran macro that exports all audio tracks individually.

This worked fine (this time) (Previously I had had issues with Media Encoder exporting the audio files)

Ran End Boost to process and mix audio tracks.  Successfully output WAV file.

Imported End Boost WAV file into Premiere Pro

Export video and the End Boost WAV file “soloed” as 1080p H264

Sent the export to Media Encoder

Premiere crashed by just closing and nothing sent to Media Encoder

Opened Premiere Pro and used the automatically recovered project file

It defaulted to “Learning” workspace and I changed it to “Essentials”

Tried the export again but from within Premiere Pro itself.

At 17% Premiere crashed with the “sorry an error occurred”

Report sent to Adobe

This is where I am at the moment.

Not sure what to do next.

PC Spec

Windows 11 Home 64-bit

96 Gb RAM

ASUSTeK COMPUTER INC. TUF GAMING Z790-BTF WIFI (LGA1700)

Storage for Premiere data 2 x Samsung SSD 990 PRO 4TB

Nvidia GEForce RTX 4060i Graphics card running Driver Version 566.36

Premiere Pro and Media Encoder 25.1 (latest version)

[gmc99]

In my efforts to solve the problem; I eventually resorted to doing a factory reset of my PC and had to set up Windows from scratch.

I also did a memory test and stress test on my PC; no errors were found.

Following the reset and reinstall; when I attempted to install the Nvidia Studio drivers I kept getting a "7Zip: CRC error".

I searched online to see what this meant and someone in reddit said the following:

• If anyone stumbles across this thread like i did & has a 13/14th gen intel processor i found a fix to get the drivers to install (time will tell if my games stop crashing).
• Download Intel Extreme Tuning Utility
• Change the "Performance Core Ratio" from 55x > 53x

I did what was suggested and saw that my Performance Core Ratio was set to 57X

I changed it to 53 as suggested.

Following a reboot; another piece of software (Mailwasher Pro) that had all sorts of errors when loading suddenly worked properly.

I was able to install the Nvidia driver.

I opened the Premiere project and was able to export successfully all the audio tracks; process them in End Boost; import the WAV file; export the entire 65 minute video.

It may be too soon to say if the problems are resolved completely but it is looking positive at the moment.

[gmc99]

An update:

Since making the change to the Performance Core Ratio on my PC on 25th January; I have continued editing my project.

Many hours of editing and exporting and I have not had any issues at all.

If some moderator sees my comments; I don't know if you can indicate my solution as resolving the issue.

It certainly seems unusual and was not what I was expecting to be the cause.